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Genesis Of Denville

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(25 Reviews)
16
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Score Details

5 stars
74%
4 stars
10%
3 stars
6%
2 stars
3%
1 star
7%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores™
4.5
ReScore™ Average
16
Net Promoter Score ®

Business Details

Categories
Contact
(973) 366-7777
No Business Hours Provided

Business Hours

* No Time Zone Provided
3170 Route 10 Denville, NJ 07834
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Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(25 Reviews)
Write a Review
Recent Reviews
FN
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Frank N.
East Meadow, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/22/2023
0
Category: Service
Lack of knowledge of sales people, and managers
just quickly I purchased a car on December 14, 2022 and 10 weeks later still getting the run around purchased a 2019 certified pre-owned Genesis G 80 after traveling to the dealership twice from Long Island Only want what I was told I was getting.with my certified preowned vehicle, not a run around and all of the bull they promise you and then ignore you and hope you go away
FN
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Frank N.
East Meadow, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/22/2023
0
Category: Service
Lack of knowledge of sales people, and managers
just quickly I purchased a car on December 14, 2022 and 10 weeks later still getting the run around purchased a 2019 certified pre-owned Genesis G 80 after traveling to the dealership twice from Long Island Only want what I was told I was getting.with my certified preowned vehicle, not a run around and all of the bull they promise you and then ignore you and hope you go away
GC
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Gabe C.
Hackettstown, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
10
Category: Service
G70 Service
I purchased my G70 back in 2020 from Denville Genesis and was very happy. I have been getting my car serviced there for the last two years and have to say the service has been really great, I have been dealing with Courtney Best over the last few months and she has been excellent. I’m not sure if this will reach her, but I wanted to express my thanks for making the service process extremely efficient! She is a super nice person as well. I picked up the car and a different person rang up the transaction, she was great as well! Thank you again!
GC
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Gabe C.
Hackettstown, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
10
Category: Service
G70 Service
I purchased my G70 back in 2020 from Denville Genesis and was very happy. I have been getting my car serviced there for the last two years and have to say the service has been really great, I have been dealing with Courtney Best over the last few months and she has been excellent. I’m not sure if this will reach her, but I wanted to express my thanks for making the service process extremely efficient! She is a super nice person as well. I picked up the car and a different person rang up the transaction, she was great as well! Thank you again!
PG
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Pamela G.
Denville, NJ
2017 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2022
verified customerVerified Customer
9
Category: Service
G80
The experience was fine. I had to wait about 6 weeks for a loaner after rescheduling oil change & recall, but it wasn’t urgent. The day after getting oil change, I get an email for a 10% discount on this service & it expires waaaayyy before needing service again. Oh brother! I know its not much but the day after?!!?
Ernie D., Service Manager from Genesis Of Denville responded on 01/29/2022 08:08 AM

Thank you for taking the time to speak with our staff regarding your most recent visit. We take your comments and concerns very seriously and use them to improve the customer service experience.  I apologize on behalf of Towne Hyundai that we did not live up to your service expectations. Please do not hesitate to reach out to us if we can be of further assistance.

Ernie Dix
Service Manager
973-366-7777
edix@townehyundai.com
DB
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David B.
Montclair, NJ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/06/2022
1
Category: Service
Booked a service for routine maintenance a few weeks ago
Booked a service for routine maintenance a few weeks ago for my first check-up on a GV80. i get texts, emails, and notifications they will deliver a loaner to me. I received at least three notifications. So, no show, no call, no appointment, and then they tell me they do not "participate" in the warranty program and to ignore what the genesis website says. So now your new assignment as a buyer is to go find a dealer that will call you back, and will do the maintenance. Yes you are getting a great vehicle at a great price here, but the service and the communication has nothing to do with the contract on a new car. Now you just find out why you pay less for the car. Having said that the confirmations are all in place, everything but the service itself .
Ernie D., Service Manager from Genesis Of Denville responded on 01/10/2022 10:00 AM

I want to start by apologizing on behalf of Towne Hyundai that we did not live up to your service expectations.  We take your comments and concerns very seriously and use them to improve the customer service experience.  We have been trying to reach you to discuss your visit, but have been unsuccessful. Please call me when you are available. Thank you in advance.

Ernie Dix
Service Manager
973-366-7777
edix@townehyundai.com
Verified Customer
Livingston, NJ
2021 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/06/2021
verified customerVerified Customer
6
Category: Service
Sloppy mechanic
Although check-in was efficient unfortunately the quality of repair needs improvement. Mechanic neglected to check his instructions regarding tire replacement and car required being taken back into the shop to correct incomplete work.
Ernie D., Service Manager from Genesis Of Denville responded on 12/07/2021 12:37 PM

I want to start by apologizing on behalf of Towne Hyundai that we did not live up to your service expectations.  We take your comments and concerns very seriously and use them to improve the customer service experience.  We have been trying to reach you to discuss your visit, but have been unsuccessful. Please call me when you are available. Thank you in advance.

Ernie Dix
Service Manager
973-366-7777
edix@townehyundai.com
Verified Customer
Long Valley, NJ
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2021
verified customerVerified Customer
7
Category: Service
Service fine - wait ridiculous
Pandemic considerations aside. The wait for a service appointment is unacceptable. The dealership that I used previously disappeared in the dead of night leaving Denville as the closest option. While the car has been great the dealer is burdened by a huge volume of Hyundai service. Genesis owners, once the valet period is over, must contend with a typical Hyundai dealer's service department. The people within are fine but the wait is absurd. At the end of my visit I was asked to make an appointment for my next service in order to have a booked appointment in the system. I probably will do so to prevent this from happening again. I can't imagine the scenario if the car actually needed repair.
Ernie D., Service Manager from Genesis Of Denville responded on 12/07/2021 12:36 PM

I want to start by apologizing on behalf of Towne Hyundai that we did not live up to your service expectations.  We take your comments and concerns very seriously and use them to improve the customer service experience.  We have been trying to reach you to discuss your visit, but have been unsuccessful. Please call me when you are available. Thank you in advance.

Ernie Dix
Service Manager
973-366-7777
edix@townehyundai.com
Verified Customer
Lake Hopatcong, NJ
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
verified customerVerified Customer
10
Category: Service
Very pleased!
We had to wait a couple of weeks for the service appointment because we required a loaner vehicle. It was a simple routine 1st service so the wait was no issue. We have nothing but good things to say about our GV80 and the service we have received so far.
Verified Customer
Sparta, NJ
2017 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/02/2021
verified customerVerified Customer
0
Category: Service
Poor reflection of a luxury dealership!
Will do my best to not return!
AR
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Artie R.
Denville, NJ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/15/2021
Should NOT be a Genesis Brand Dealership.
let's just say I got a message from my G70 that I am due for service that was in early February. it is June 16th now and I have a appointment for mid July. The first appointment a hour late I called your dealership and asked where is the loaner car they said they had no car to give me I said I don't need a car just pick it up and bring it back when your done. They refused my offer. I called you dealership and spoke to someone who set up a new appointment and said because you live so close we will pick it up and bring right back so a few days later here comes a car with 2 people in it one guy gets out and the other guy drives away. So I ask the guy where is my loaner car he says there isn't any. Now I got another wait and see. Over 5 months to get a oil change. How stupid is it to have one loaner car for a brand that is supposed to be looked at as a upscale brand. I'm finished with your dealership. The first of 4 cars in my family is due back in about a month she will not be leasing with you. I have less than a year I will not lease again with you. Then comes the other 2.
Not Recommended
BL
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Brenda L.
Landing, NJ
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2021
verified customerVerified Customer
Category: Service
Very pleased with the service here!!
Genesis of Denville is just terrific!! They are honest and have taken wonderful care of our G80. I have never felt like I have been “upsold” on service issues, unlike other dealerships for other brands in the area.
Recommended
MT
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Mito T.
East Hanover, NJ
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
verified customerVerified Customer
Category: Service
Good service great people
Keep up same service in future
Recommended
AL
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Anthony L.
Denville, NJ
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
verified customerVerified Customer
Category: Service
Best experience at a dealership
Carlos my Service Writer was absolutely professional and made my job super easy. Brock came to pick up my car and bringing me a loaner. Shawn the technician did an amazing job and my brakes feel amazing again.
Recommended
NH
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Nicholas H.
Randolph, NJ
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
verified customerVerified Customer
Category: Service
The people.
Very pleasant experience.
Recommended
Displaying Review 1 - 15 of 25 in total
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