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SureCritic / Genesis Of Downingtown
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Genesis Of Downingtown

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(39 Reviews)
75
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Score Details

5 stars
85%
4 stars
7%
3 stars
4%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores™
5.0
ReScore™ Average
75
Net Promoter Score ®

Business Details

Categories
Contact
(610) 873-9000
No Business Hours Provided

Business Hours

* No Time Zone provided
4423 West Lincoln Highway Downingtown, PA 19335
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(39 Reviews)
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Recent Reviews
Verified Customer
Collegeville, PA
2021 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/19/2021
verified customerVerified Customer
8
Category: Service
Service
Had confirmed valet/loaner 2 weeks in advance. Received 2 reminders confirming then on day of service - no show! Had to call to be advised no loaner as sales had taken it. Advised I would be called shortly. 4 30 pm I called dealer “no idea when car available”. After 2 days no call I called and sched service where I would wait. Day of service went well and was quick but waiting room was cold dark and no tv (no controls). Colonial has a ways to go to represent themselves as a luxury (Genesis) dealer
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