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Genesis Of Elgin

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(15 Reviews)
93
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
1
Total ReScores
5.0
ReScore Average
93
Net Promoter Score ®

Business Details

Contact
(847) 888-8222
No Business Hours Provided

Business Hours

* No Time Zone provided
1200 E. Chicago Street Elgin, IL 60120
Sales Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(15 Reviews)

AM
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Aarohan M.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/16/2021
Very Rude Manager Jimmy
I came with a friend in for a 2018 Hyundai Genesis G80 Ultimate. The salesperson Steven was friendly and happy to work with us for a good deal. He presented a payment plan. However, the Internet price and extra costs amounted to more than I was pleased with—close to the MSRP Price. Some were outrageous such as D&H $500, government $300, AIP $2999, License & Doc $369 and others fees. He subtracted off the coverage and doc & license, but couldn’t budge with the D&H fee which I don’t know exactly what is for besides paying for the car to sit in the lot.

We did a walk around once more and showed him defects of the vehicle and gave him a fair price.

With hopes on making a great deal, I was disappointed when the manager Jimmy took over and compared other G80’s that weren’t comparable at all (those had a much lower mileage). He rudely refused our offer especially when the car had significant rash burns on all four wheels, 60k miles, a car accident, extensive cosmetic scratches all over, and tires needed to be replaced, expiring warranty and tire in the trunk was missing. He got so angry when we mentioned the damages on the car and told us, “This isn’t the place for you!”.

His refused to negotiate and quickly disregarded all of these factors that comparable vehicles didn’t have. Extremely rude and I would not go back to this dealership if you just want to pay sticker price and pretend nothing is wrong with the car.

Advice for Genesis: Separate Hyundai and Genesis dealerships, or train your employees how to behave.
Not Recommended
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