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Genesis Of Fairfield

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(21 Reviews)
46
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
2
Total ReScores
3.5
ReScore Average
46
Net Promoter Score ®

Business Details

Categories
Contact
(203) 418-4445
No Business Hours Provided

Business Hours

* No Time Zone Provided
2269 Post Road Fairfield, CT 06824
Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(21 Reviews)

FG
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FRANCK G.
Fairfield, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
10
Category: Service
GREAT GENESIS DEALERSHIP
I purchased my GV 70 back in September, when I met Charles Goldstein for my first test drive and informative introduction to the brand. For the final decisions and purchase, I had the pleasure to work with Dante Vitolo. He made sure all my questions were answered and guide me through the buying process, even after the purchase he is always answering my call or text if I have a question or need help.
After having a mistake was made om the invoice, I also connected with Dennis Carillo, Sales Manager and he helped me navigate the corporate red tape and process to have the issue resolved.
I belong to an online blog and Genesis Facebook Group and I feel very lucky to have found a great Genesis dealership, that is customer oriented and selling cars at a fair price, when many dealers are adding huge markup because inventory are limited and demand is high.
Thank you Fairfield Genesis Team

HH
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Harry H.
West Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
verified customerVerified Customer
10
Category: Service
Excellent service department
Very accommodating service department. It’s always about service after the sale……Jose and Omar deliver on service!!

CH
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Constance H.
Milford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customerVerified Customer
9
Category: Service
Excellent Service
I have always been pleased with the service at Balise Hyundai in Fairfield.

CB
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Carol B.
Fairfield, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
verified customerVerified Customer
10
Category: Service
Loaner car while awaiting repair
My car had a problem and it took 6 wks for the part to arrive. I was given a loaner. As long as I had a car to drive, I didn’t care how long it took to fix the car.

CS
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Craig S.
Woodbridge, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2021
Excellent experience!
Recently purchased a GV70. Charles in sales was excellent and a pleasure to work with. Eli helped with helping me to access many of the features. Highly recommend!
Recommended

WI
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William I.
Fairfield, CT
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/28/2021
verified customerVerified Customer
Category: Service
Not Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2021
Category: Service
Robert S., General Manager from Genesis Of Fairfield responded on 03/28/2021 11:59 AM

Hi Mr. Ingram,
I am sorry you went through this while trying to get in for service. Please feel free to call me or Charles should you need service or an extended test drive on any of our cars. We dropped the ball; please accept my apologies.

Regards,

Robert Serrano
General Manager

TV
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Thomas V.
East Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2021
verified customerVerified Customer
Category: Service
Helpful courteous people
Great group to do business with !!
Recommended

S
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S.
Rye, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021
verified customerVerified Customer
Category: Service
Genesis Service Review
Well done, keep up the good work.
Recommended

SJ
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Sejeong J.
Fairfield, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
verified customerVerified Customer
Category: Service
Jang
..
Recommended

Verified Customer
New Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2021
verified customerVerified Customer
Category: Service
Personnel
Personnel are very kind. Don't leave you waiting for long & know what exactly you looking for.
Recommended

S
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S.
Rye, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2020
verified customerVerified Customer
Category: Service
SErvice Review
Excellent
Recommended

JM
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Jack M.
Southport, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
verified customerVerified Customer
Category: Service
Better than a Mercedes and almost 1/2 the price
The process of test driving the car a year ago until having y first service has been flawless. The only downside is that COVID-19 restrictions have kept me from travelling. This G90 is a great car. After driving Mercedes S class cars for the last 20 years, my experience with the Genesis G90 will keep me coming back to this brand. Great value for the quality and comfort.
Recommended

TV
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Thomas V.
East Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
verified customerVerified Customer
Category: Service
Helpful courteous people
I have enjoyed the Genesis G70 3.3T very much. I chose this car over several competitors for many reasons - it's an awesome ride! The service was promised to be superior and I was told the customer would be treated with care, consideration and courtesy. As it should be regardless of the branding. In this case it's true. They are happy I purchased their product and they would hope I will buy another. I have referred friends to Balise Genesis and will be happy to return to the dealership when it's time for another car.
Recommended

DE
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David E.
Norwalk, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020
verified customerVerified Customer
Category: Service
Good services ce
Great people and a pleasure to work witj
Recommended

CK
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Christopher K.
Wilton, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2020
verified customerVerified Customer
Category: Service
Best Dealer I Ever Used
I can’t be happier with my experiences at Balise. From sales to service to general management I have always been treated like a king. They perform at every level.
Recommended

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