Mr. Rozenfeld, I understand your frustration to want to "think about it" and then make a decision to buy the vehicle to find out someone else had already been "thinking about it" and had just bought the vehicle. As I explained on the phone and others have explained through the whole process, a vehicle is taken off the market when a deposit is made or someone comes in and purchases the vehicle. We have been truthfull and extremely transparent through every detail of your transaction. Every detail is documented and logged. To falsley accuse people lying and other false accusations isn't very nice. The customer that made a decision to purchase and signed a purchase agreement on the vehicle you where thinking about had been coming in since July. We demonstrated the vehicle at his home and he came to our store multiple times before finally deciding to purchase. When your sales professional got off the phone with you and walked out to put a sold tag on the vehicle she saw the delivery process was in process and verified the vehicle was sold. She immediately called you back to notify you the vehicle was being sold. When the other customer changed his mind and canceled the transaction because he needed to think about it some more, we called you to let you know the vehicle became available. You understandably didn't want to buy the vehicle but we wanted to be transparent and honest by letting you know the other customer canceled his transaction. Later that day the original customer came back after five months of "thining about it" and purchased the vehicle. Genesis can see website traffic and inquiries customers make through their website and every detail I have given is truthful and acurate.
A "good faith" deposit or signed purchase agreement with the intent to immediately complete the transaction will hold the vehicle and take it off the market. "I'll call right back", "think about it", "talk to my spouse" etc... the vehicle is available for sale. The sales rep wanted to take you deposit but walked out to find out someone was sitting at the desk signing their paperwork. You can get upset and call everyone names but it doesn't change the facts. You already had a "good faith" deposit on a vehicle. When the customer got to the point of writing the check and wanted to "think about it', the vehicle became available. We notified you and you kept your original "good faith" deposit like you should have all along. The original customer came back, completed the purchase and drives in to bring the staff doughnuts and beagles. Everyone gets so excited when they see them pulling in. We take their vehicle back and wash it and even gave them some Genesis stemless wine glasses. It's a wonderful relationship that we're thankful to have with our customer.
Nobody called me back to let me know that the car was sold. That is a lie. I called and provided a ton of personal information to put down the deposit. After Genesis of Fayetteville attempted to run my credit card, they informed me that the car was sold. Not a single word of was communicated to me prior to that.
I was told I would get a call back from their General Sales Manager, Don Strickland. He never called me back. Only after their sale dematerialized, and they needed another buyer, I had a chance to speak to Mike Hammer, who thought that whatever transpired was standard procedure.
Pull up your documentation, logs, recorded phonecalls, etc. I am sharing a truthful account of what happened as a happy owner of Genesis GV80 purchased from another dealership.