.Salesperson were considered Mr. Hammer was amazing and over helpful.
Genesis of Fayeville was not the problem directly. The dealership in Columbia was the major sponsor along Genesis national HG..As stated in the review before, the dealership was called two times days before talking the 2020 in for service. I arrived 7:15 and entered the service desk. The persons was seated when I enter. Know one said anything for a while, so I just stood still. Time went by and someone ask did need so help. I asked if I was in the right location for service to the 2020. I was told you might and you might not.I told the service person that I had call and the dealership was awear of the service order. The service person asked me repeatedly my name and why I was there ,so I spelled my name to him. I repeated over and over again that I was an appointment at 8:45 my graduation. He did not locate my name and the 2020, but located another Genesis I owned. After many attempts with the copier not have paper to other printing issues the 2020 came up.it was restated that I had items in the 2020 and need to unload to the loner and again remind him of my appointment. When it was clear that the service person was not going to have the loner ready in time, I asked for my key back. I was the first person there and three services and one driver but I could not get logged in in one hour. I arrived late for my graduation. After the event,I called and asked for the service manager,left a message and a voice message. When I did not receive a reply, I called the manager,left a message and a voice message. When there was no reply, I called as asked for the owner. I was given an executive officer number, which I left a voice message. The dealership did care about a customer who paid in full for his 2020. Next a call the the national HQ would end my issue. It got worse,call after call, email after email to this day know one called to talk with me. I kept calling only to be told it’s take three to five days. It is now a month and the dealership in Columbia nor Genesis national have not called. Gennes had to drive hundreds of miles to service my 2020 pick it up and return it. Genesis of Fayettevile should be dealership of the year and the Columbia dealership should take classes in customer service or close their doors.