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SureCritic / Genesis Of Fayetteville
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Genesis Of Fayetteville

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3 Reviews)
100
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Score Details

5 stars
80%
4 stars
12%
3 stars
<1%
2 stars
4%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
4.0
ReScore™ Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(479) 750-4997
No Business Hours Provided

Business Hours

* No Time Zone provided
1919 W Foxglove Drive Fayetteville, AR 72704
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3 Reviews)
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Recent Reviews
BH
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Benita H.
Eldon, MO
2020 Genesis G70
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/22/2021
verified customerVerified Customer
Category: Service
Customer service
My car was taken in for a oil change and I was told my rear main was leaking at 20xxx miles, and the car would need to come back to get serviced. The repair did take a couple weeks longer than expected, but was due to parts coming in faulty. The staff was very accommodating with a loaner vehicle and up to date information on my vehicle. They delivered my car to my house after completion as well.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/20/2021
Category: Service
Problem after problem
Dropped my car of for a rear main leak. Noted a 58xxx dollar car shouldn't have issue after only 22xxx miles. Was told 3 days that turned into a week followed by two more. Everytime I called they just said the part was broke or they found another broke part.
Not Recommended
RICHARD J M. from Genesis Of Fayetteville responded on 04/22/2021 01:33 PM

I apologize for the long wait for your vehicle.  As Zach told you we did our very best to get you taken care of but we had to wait on parts from Genesis.  We appreciate you and thank you for your business.  If I can be of service in the future please call me at 479-659-5807.  I will resend the survey per your conversation with Zach. 
Thank you for re-scoring the survey.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
RICHARD J M. from Genesis Of Fayetteville responded on 04/22/2021 01:45 PM

Thank you for your re-score. 
Regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
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