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Genesis Of Flagstaff

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(8 Reviews)
63
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
63
Net Promoter Score ®

Business Details

Categories
Contact
(928) 774-3200
No Business Hours Provided

Business Hours

* No Time Zone Provided
1160 W. Route 66 Flagstaff, AZ 86001
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(8 Reviews)

MH
gravatar
Mona H.
Ruidoso, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/06/2024
0
Category: Service
Lack of customer service
I have a 2022 GV70 with 9600 miles on it and in December it was towed in because the battery was dead. Still waiting for a battery that has been “expedited”. I have left messages and nobody has returned my calls. Love my car, but will be getting rid of it ( if I ever get it back). 3.5 months waiting for a battery is ridiculous.

PH
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Paul H.
Cottonwood, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
verified customerVerified Customer
10
Category: Service
Genesis service
Nice having complimentary maintenance to look after my G70. Great car!

BR
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Barbara R.
Prescott, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
verified customerVerified Customer
9
Category: Service
Rapid servicing
This dealership is very efficient in servicing my vehicle.

JB
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Judy B.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
verified customerVerified Customer
10
Category: Service
Love love my GV80! Oxendale Genesis is proud to be of service!
Customer service is at the forefront of their operation. They represent Genesis well - knowledgable and proud of their product. They value my time with customer ease in making appointments, keeping to schedule and care of my car! I am in good hands!
BRENT M F., SERVICE ADVISOR from Genesis Of Flagstaff responded on 08/18/2021 03:11 PM

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Dear Judy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.


Brent Fetters
Service Manager
Oxendale Hyundai
928-433-5307
brent.fetters@oxendale.com

PH
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Paul H.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customerVerified Customer
Category: Service
Reasons to love Genesis
I am a car guy. Love cars. Take care of cars Fix cars. Keep them shiny and new. Drive them. Have had Jaguars for years but this G70 is special! A delight to drive and helpful safety features. Always puts a smile on my face!
Recommended
BRENT M F., SERVICE ADVISOR from Genesis Of Flagstaff responded on 07/30/2021 10:03 AM

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Dear Dr. Paul Hanson, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Brent Fetters
Service Manager
Oxendale Hyundai
928-433-5307
brent.fetters@oxendale.com

PH
gravatar
Paul H.
Cottonwood, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
verified customerVerified Customer
Category: Service
New G70 from Genesis of Flagstaff
After much research and several test drives, I set my sights on the G70. I searched around the state for the color and interior combination I was looking for. Genesis of Flagstaff was able to locate the model out of state and arranged to bring it for my inspection. Negotiations were pleasant and financing done quickly. I drove home smiling. Even laughing Such a fun car!
Recommended
BRENT M F., SERVICE ADVISOR from Genesis Of Flagstaff responded on 06/16/2021 01:28 PM

Many thanks!  The service department staff appreciate the kind words.  Thank you for choosing Genesis of Flagstaff for your service needs.  We look forward to seeing you at your next visit. 

Brent Fetters
Service Manager
Oxendale Hyundai
928-433-5307
brent.fetters@oxendale.com

BR
gravatar
Barbara R.
Prescott, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
verified customerVerified Customer
Category: Service
First scheduled service
They definitely made me feel like a valued customer. Service was quick and efficient. My car was returned with the outside washed. The only negative is the waiting room could be better.
Recommended
BRENT M F., SERVICE ADVISOR from Genesis Of Flagstaff responded on 06/11/2021 12:52 PM

Many thanks, we look forward to seeing you at your next service interval.  I will continue to work on the items that you mentioned as we grow.  We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. 

Brent Fetters
Service Manager
Oxendale Hyundai
928-433-5307
brent.fetters@oxendale.com

JP
gravatar
James P.
Flagstaff, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021
verified customerVerified Customer
Category: Service
G90 service at Oxandale Hyundai
Great job.
Recommended
BRENT M F., SERVICE ADVISOR from Genesis Of Flagstaff responded on 01/18/2021 02:55 PM

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Dear James, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Brent Fetters
Service Manager
Oxendale Hyundai
928-433-5307
brent.fetters@oxendale.com

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