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Genesis Of Folsom

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(7 Reviews)
33
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Score Details

5 stars
85%
4 stars
<1%
3 stars
15%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
33
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(916) 293-4760
No Business Hours Provided

Business Hours

* No Time Zone Provided
12530 Automall Circle Folsom, CA 95630
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Sales Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(7 Reviews)
Write a Review
Recent Reviews
MK
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Minhyung K.
Folsom, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/05/2023
6
Category: Sales
No service.
I bought the lifetime oil change. But this place is not service for Genesis GV80.
What should I do?
Refund my money, please!
It is so hard to get service.
LF
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Lorina F.
Elk Grove, CA
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
verified customerVerified Customer
Category: Sales
Great place to buy a car
Employees are great and have great customer service. I love my new car!
Recommended
SHEILA R R., Customer Relations Manager from Genesis Of Folsom responded on 07/16/2021 10:27 AM

Good Morning Lorina!
Congratulations on your new 2022 Genesis G70 :)
Thank you for the awesome 5 star review and for giving us the opportunity to assist you! We greatly appreciate you and your business! 
Sincerely,

Sheila Ramsey
916-293-4774
sramsey@hyundaistore.com
RB
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Rodger B.
Rancho Murieta, CA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2021
verified customerVerified Customer
Category: Sales
STAFF AND SALES
I would recommend them to my friends.
Recommended
SHEILA R R., Customer Relations Manager from Genesis Of Folsom responded on 01/28/2021 09:14 AM

Good Morning Rodger!
Thank you for the awesome 5 star review and for giving us the opportunity to assist you! We greatly appreciate you and your business! 
Sincerely,

Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe 2021
PT
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Patrick T.
Gold River, CA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020
verified customerVerified Customer
Category: Sales
The staff is friendly and helpful.
I have no problem encouraging my friends to purchase a Genesis from this dealership.
Recommended
SHEILA R R., Customer Relations Manager from Genesis Of Folsom responded on 12/29/2020 12:41 PM

Good Afternoon Patrick!
Congratulations on your 2021 Genesis GV80 :)
This is a follow up to be sure your experience with our dealership was an excellent one.
If I can answer any questions regarding our dealership or your vehicle, Please reach out to me at your convenience. 
We truly appreciate your business, and for choosing Genesis of Folsom!

Sincerely,
Sheila Ramsey
Customer Relations Manager
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day!
Wishing you and your family a Safe and Happy Holiday Season :)
SC
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Steven C.
Rancho Cordova, CA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020
verified customerVerified Customer
Category: Sales
Good buying experience
My salesperson was knowledgeable and personable. There was no "high-pressure" and I was given the space to make up my own mind. Pricing was reasonable.
Recommended
SHEILA R R., Customer Relations Manager from Genesis Of Folsom responded on 08/26/2020 10:33 AM

Good Morning Steven,
Thank you very much for the 5 star review and for taking the time to complete our survey! We appreciate you and your business!

Sincerely,

Sheila Ramsey
Customer Relations Manager
sramsey@hyundaistore.com
916-293-4774 

RC
gravatar
Ric C.
Lincoln, CA
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2020
verified customerVerified Customer
Category: Sales
Service with a Smile
Its the product & the people: The Genesis offers great value in its luxury car niche - with outstanding features one would expect at prices (though not necessarily inexpensive) compared to its competitors. That brought me into "their door," but my interactions with most levels of staff at the Folsom Lake dealership all aided my purchase decision with them: Consultatively narrowing my model choices at a comfortable pace (including trading for it from another Dealer); Negotiating down payment and payment terms (without a one choice that fit their "preferences"); and Clear contracting options (though I preferred to not supplementing the Genesis warranties with any additional). Genesis has excellent Web vehicle tools and information too.
Recommended
NC
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Nikki C.
Roseville, CA
2019 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/29/2019
verified customerVerified Customer
Category: Sales
Friendly staff
Jim Trenner has gone out of his way to accommodate me and teach me the technical parts of my car. He always answers my phone calls in a timely manner and is an asset to this dealership.
Recommended
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