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SureCritic / Genesis Of Fort Wayne
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Genesis Of Fort Wayne

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(13 Reviews)
92
Write a Review
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Score Details

5 stars
92%
4 stars
7%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
92
Net Promoter Score ®

Business Details

Categories
Contact
(260) 484-9531
No Business Hours Provided

Business Hours

* No Time Zone Provided
4801 Coldwater Road Fort Wayne, IN 46825
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Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(13 Reviews)
Write a Review
Recent Reviews
WW
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Wayne W.
Fort Wayne, IN
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
10
Category: Service
Better than the rest
I have owned 5 genesis cars and have had no issues with the cars or the service area. As long as this continues I'm going back for my next car.
Justin D S. from Genesis Of Fort Wayne responded on 02/15/2022 06:20 AM

Thank you for taking time to complete the survey! We appreciate your business. Please reach out if there is anything we can do for you. See you next time! Thank you. 

DS
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David S.
Fort Wayne, IN
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customerVerified Customer
10
Category: Service
see below
These folks do a really nice job. I'm on my 3d Genesis. A great car.
Justin D S. from Genesis Of Fort Wayne responded on 12/16/2021 01:56 PM

Thank you for taking the time to complete the survey. We appreciate your business! See you next time. Thank you! 

GE
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Greg E.
Coldwater, MI
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customerVerified Customer
10
Category: Service
Service was fast and efficient.
Genesis Fort Wayne is a good place to get your car serviced.
Justin D S. from Genesis Of Fort Wayne responded on 10/22/2021 06:27 AM

Thank you for taking the time to complete the survey! We appreciate your business. Please reach out if there is anything we can do for you. See you next time! Thank you. 

Verified Customer
Fort Wayne, IN
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
verified customerVerified Customer
Category: Service
Service with superior attitude
Glad to have done business @ this dealership. This is my third Genesis--leased from this dealership. Lease staff and service-both excellent.
Recommended
Justin D S. from Genesis Of Fort Wayne responded on 02/11/2021 07:50 AM

Thank you for taking the time to complete the survey. We appreciate your kind words. Please reach out if there is anything we can do for you. Thank you! 

RS
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Rick S.
Spencerville, IN
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020
verified customerVerified Customer
Category: Service
Excellent service
Alway the same excellent service
Recommended
Justin D S. from Genesis Of Fort Wayne responded on 10/14/2020 02:04 PM

Thank you very much for taking the time to complete the survey. We appreciate your business. Please reach out if there is anything we can do for you. Thank you! 

DG
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Douglas G.
Goshen, IN
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2020
verified customerVerified Customer
Category: Service
convenient and friendly
Everything went smoothly and as expected
Recommended
Justin D S. from Genesis Of Fort Wayne responded on 08/27/2020 05:23 AM

Thank you for taking the time to complete the survey. Please reach out if there is anything we can do for you. Thank you.

RW
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Richard W.
Bryan, OH
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2020
verified customerVerified Customer
Category: Service
Service department did everything ask of them
Will use them in future
Recommended
Justin D S. from Genesis Of Fort Wayne responded on 08/07/2020 10:18 AM

Thank you for completing the survey. We appreciate your business. Thank you. 

RS
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Rick S.
Spencerville, IN
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2020
verified customerVerified Customer
Category: Service
Polite, experienced staff
Same staff each visit makes me feel confident in their work!
Thank-you
Recommended
Justin D S. from Genesis Of Fort Wayne responded on 08/06/2020 01:33 PM

Thank you for completing the survey. We appreciate you taking the time to provide the feedback. Please let us know if there is anything we can do for you. Thank you.

JL
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Jennifer L.
Fort Wayne, IN
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
verified customerVerified Customer
Category: Service
Customer service
A+
Recommended
Justin D S. from Genesis Of Fort Wayne responded on 05/19/2020 03:13 PM

Thank you for completing the survey. I'm happy to hear the radio presets seem to be functioning properly. See you next time! Thank you. 

Verified Customer
Spencerville, IN
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2020
verified customerVerified Customer
Category: Service
Excellent service
Everyone was professional. Service was timely
Recommended
Justin D S. from Genesis Of Fort Wayne responded on 04/29/2020 07:37 PM

Thank you so much for taking the time to complete the survey. We appreciate the opportunity to show you what the Genesis experience can offer. We look forward to providing an increasingly exceptional visit, and look forward to your next service. Thank you. 

DP
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Douglas P.
Fort Wayne, IN
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
verified customerVerified Customer
Category: Service
Outstanding service
Our Genesis was experiencing mechanical issues. They turned out to be difficult to diagnose, but our service rep was a bulldog about making sure that vehicle was operating correctly before it left the shop. They kept us informed the whole time. It must have been frustrating for him and the tech, but they got the problem solved. I would give him 11 out of 10 on customer service (or on SureCritic, 6 out of 5).
Recommended
Justin D S. from Genesis Of Fort Wayne responded on 04/07/2020 07:51 AM

I appreciate the kind words! Thank you for completing the survey. We appreciate your business. Please let us know if you need anything. Thank you!

MF
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Michael F.
Fort Wayne, IN
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020
verified customerVerified Customer
Category: Service
Genesis of FW
As always, everyone was courteous and helpful.
Recommended
Justin D S. from Genesis Of Fort Wayne responded on 02/26/2020 01:20 PM

Thank you so much for taking the time to complete the survey. Please let us know if there is anything we can do for you.

PS
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Perry S.
Avilla, IN
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
verified customerVerified Customer
Category: Service
Help needed. Help provided.
I was a drop-in needing help. Without qualm, assistance was provided timely, thoroughly, and professionally for nominal cost.
Recommended
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