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Genesis Of Gaithersburg

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(7 Reviews)
-13
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
3.0
ReScore Average
-13
Net Promoter Score ®

Business Details

Categories
Contact
(301) 670-4800
No Business Hours Provided

Business Hours

* No Time Zone Provided
905 North Frederick Ave. Gaithersburg, MD 20879
Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(7 Reviews)

JH
gravatar
Ju H.
Gaithersburg, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/26/2024
0
Category: Service
Genesis Complimentary Maintenance Is a "misleading representation"
I recently had a disappointing experience at Genesis of Gaithersburg Service Shop that I feel compelled to share. I made an appointment for September 23rd, 2024, and brought my car in for a routine oil change and a recalled service, expecting the standard quick and efficient service. Unfortunately, that was not the case.
When I called, I was met with a disinterested staff member, Matt of Genesis, as he called himself. He barely acknowledged that my car had been in their shop for about two days.
Matt told me that because my car is 35,000 miles old and has had four oil changes, they cannot provide any service for it for FREE. I told him to service the recalled car and return it.

For FREE? Matt, do you Remember this?
Genesis Complimentary Maintenance
COMPLETE PEACE OF MIND
Genesis owners get Complimentary Scheduled Maintenance* for 3 years or 36,000 miles, whichever comes first.

I got no calls that day. When I got the Delear, a Salesman told me the shop had closed. I did not get my car service; on the 24th, no one called or texted me to inform me of the status of my car. The lack of communication was frustrating. I checked in at 5:00 PM, and no one answered the phone. I got a text stating that my car had not been working, and they did not think work would start on the car's third day. I can pick up my car without it being serviced.
When I finally received my car, I was surprised that the interior was dirtier than when I dropped it off. This unexpected discovery was quite irritating. To add to my disappointment, I later discovered that the recall service had not been performed; the oil level was low, and the filter hadn't been replaced.
My overall experience at Genesis of Gaithersburg Service Shop was far from satisfactory. The lack of professionalism and attention was disappointing and unacceptable. If you value good customer service, I do not recommend this place. Matt told me to take my car to another shop if I did not like the service at his shop.

SS
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Sydney S.
Gaithersburg, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
10
Category: Service
Excellent
Sales & service excellent.
CHRISTOPHER S T., Service Manager from Genesis Of Gaithersburg responded on 02/02/2022 05:03 AM

We are excited to see that you had a great experience with Carlin and our service team. We will look forward to meeting your service needs in the future. Thank you for leaving us a positive, yet constructive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai / Subaru / Genesis
301-670-4845

Verified Customer
Rockville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
verified customerVerified Customer
Category: Service
What makes the place so great (or not) in just a few words.
Your name will appear as 'Anonymous' in the review. Genesis and Genesis Of Gaithersburg will have access to your recent service visit information.
Recommended
CHRISTOPHER S T., Service Manager from Genesis Of Gaithersburg responded on 07/06/2021 04:59 AM

We are excited to see that you had a great experience with Carlin and our service team. We will to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai / Subaru / Genesis
301-670-4845

Verified Customer
Gaithersburg, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
verified customerVerified Customer
Category: Service
Excellent as usual
On time P U return very efficient will use this service again.Thanks
Recommended
CHRISTOPHER S T., Service Manager from Genesis Of Gaithersburg responded on 11/03/2020 12:49 PM

We are elated to see that you had a great experience with Carlin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Gaithersburg, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020
verified customerVerified Customer
Category: Service
Knowledge employees
I have been dealing with Fitzgerald since 2010 from sales to service thay are exceptional!
Recommended
CHRISTOPHER S T., Service Manager from Genesis Of Gaithersburg responded on 05/28/2020 04:46 AM

We are delighted to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   
 
 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

JY
gravatar
Joseph Y.
Bethesda, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
verified customerVerified Customer
Category: Service
they deliver what they promise.
Fitzgerald has been easy and fair to me throughout my dealings with them.
Recommended
CHRISTOPHER S T., Service Manager from Genesis Of Gaithersburg responded on 03/04/2020 04:02 AM

We are delighted to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Potomac Falls, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020
verified customerVerified Customer
Category: Service
A great hidden value
A valuable and valued addition to my new G70
Recommended
CHRISTOPHER S T., Service Manager from Genesis Of Gaithersburg responded on 02/24/2020 12:07 PM

We are delighted to see that you had a great experience with Carlin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

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