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SureCritic / Genesis Of Gilroy
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Genesis Of Gilroy

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(5 Reviews)
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Score Details

5 stars
60%
4 stars
30%
3 stars
<1%
2 stars
10%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

Categories
Contact
(408) 842-0400
No Business Hours Provided

Business Hours

* No Time Zone Provided
6700 Automall Parkway Gilroy, CA 95020
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Genesis Of Gilroy's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(5 Reviews)
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Recent Reviews
Verified Customer
Morgan Hill, CA
2017 Genesis G90
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/28/2020
verified customerVerified Customer
Category: Service
Review of Gilroy of Genesis - Don't expect luxury car service
This dealership should not be servicing Genesis vehicles. They lack the customer service skills, the luxury feel of a Lexus or Mercedes service centers, and they don't even wash your luxury vehicle.

Overall, Genesis of Gilroy was very disappointing.
Not Recommended
JIMMY Y., Service Manager from Genesis Of Gilroy responded on 07/29/2020 09:32 PM

I apologize for the poor customer service. Upon reopening we are very limited on offerings for the Genesis client. We try to monitor the Genesis appointments, so we inform the customer of our limitations. We hope after the sale we can return to the level of service the Genesis client is expecting.

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com
SR
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Sehee R.
Morgan Hill, CA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020
verified customerVerified Customer
Category: Service
Excellent car and excellent service
I love my G70 2019 and very satisfied with scheduled service by Jimmy, service manager(?)
Though it was somewhat compromised due to COVID-19.
Hope this over soon.
Recommended
JIMMY Y., Service Manager from Genesis Of Gilroy responded on 06/17/2020 11:53 AM

Thank you for the kind response. I can't wait for this virus to be over myself. 

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com
DL
gravatar
David L.
Carmel By The Sea, CA
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020
verified customerVerified Customer
Category: Service
5 Stars
Everything was first class
Recommended
JIMMY Y., Service Manager from Genesis Of Gilroy responded on 03/19/2020 07:56 AM

Thanks for the kind words and the 5 stars.

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com
DW
gravatar
Douglas W.
Freedom, CA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020
verified customerVerified Customer
Category: Service
Genesis of Gilroy
This place is the best Once I had my tires aligned somewhere else and at 80 miles an hour there was a slight vibration. I took it to Genesis of Gilroy and they fixed it. I will never go anywhere else again
Recommended
JIMMY Y., Service Manager from Genesis Of Gilroy responded on 02/16/2020 10:31 AM

Thanks for the kind words.

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com
DW
gravatar
Douglas W.
Freedom, CA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2019
verified customerVerified Customer
Category: Service
genesis review
The staff is great
Recommended
JIMMY Y., Service Manager from Genesis Of Gilroy responded on 12/08/2019 08:52 PM

Thanks for the kind words

Jimmy Yniguez
Service Manager
(408) 842-0400 x242
jyniguez@southcountyhyundai.com
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