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SureCritic / Genesis Of Hattiesburg
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Genesis Of Hattiesburg

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(19 Reviews)
96
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Score Details

5 stars
91%
4 stars
3%
3 stars
4%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
1
Total ReScores™
5.0
ReScore™ Average
96
Net Promoter Score ®

Business Details

Categories
Contact
(601) 705-0790
No Business Hours Provided

Business Hours

* No Time Zone provided
6507 U S Highway 98 Hattiesburg, MS 39402
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Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(19 Reviews)
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Recent Reviews
JF
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Jerry F.
Hattiesburg, MS
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
verified customerVerified Customer
10
Category: Service
Lost in transit
My 2019 Genesis G80 needed a torque converter. The dealership located one in CA and it was shipped but it got as far as Memphis and it was lost. The dealership found another one in Canada and had it air freighted and completed the service. I call that excellent customer service.
THOMAS S., Service Manager from Genesis Of Hattiesburg responded on 03/07/2022 08:37 AM

Thank you so much for be patient while we located another part for repairs!  It is always such a pleasure serving you and we appreciate your business. I hope all is well and if you need anything at all please let us know. Have a great week and I look forward to your next service visit!

Thomas Struchen
Service Manager
601-705-0790
service@mackgrubbshyundai.com
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