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Genesis Of Highland

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(9 Reviews)
65
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
5.0
ReScore Average
65
Net Promoter Score ®

Business Details

Categories
Contact
(219) 923-2277
No Business Hours Provided

Business Hours

* No Time Zone Provided
9236 Indianapolis Boulevard Highland, IN 46322
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(9 Reviews)

TL
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Tangie L.
South Holland, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customerVerified Customer
10
Category: Service
My first time for service was recognize immediately with a pleasant smile. I felt very at home even with all of the rehab going on. GENESIS IS MY #1 SERVICE. Thank you Jason you rock.
GREAT TEAM TO SERVE THE SERVE THE PUBLIC.

JH
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Jon H.
Chesterton, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
9
Category: Service
Very satisfied customer
I recently bought my second Genesis from Genesis of Highland. Greg and Kristin were great to work with. They know I'm an impatient customer and not always easy to satisfy.

Truthfully, they both did an excellent job for me and I sincerely appreciate their kindness and professionalism.

LN
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Lionel N.
Crete, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
verified customerVerified Customer
Category: Service

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/09/2021
0
Category: Service
They didn’t fix all my issues
They didn’t fix all my issues. A/C issue and infotainment issue. Radio issue repaired A/C issue not. I’ve gone the hottest part of the summer hot because or poor schedule dates and now not even during the fall when it’s still somewhat hot can I enjoy my car that I barely drive but on weekends. Deeply disappointed and upset
Catherine S. from Genesis Of Highland responded on 10/10/2021 07:14 AM

Hello Lionel,

We will be contacting you shortly regarding your recent service visit.


Katie Sylvester
Service Manager
219-923-2277

SD
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Shawn D.
South Holland, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customerVerified Customer
10
Category: Service
Outstanding experience
Great experience. Expert technicians. Skilled service manager

TT
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Timothy T.
Markham, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customerVerified Customer
Category: Service
Excellent
I have always had an excellent experience with staff & services at Webb Hyundai in Highland Indiana
Recommended

EY
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Eugene Y.
Crown Point, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/04/2021
verified customerVerified Customer
Category: Service
Think twice before purchasing.
I love my Genesis, but I can no longer in good conscience recommend the Webb Genesis/Hyundai dealership. I shouldn't need to have my front passenger side door and front passenger side fender repainted because I chose to have my oil changed at their dealer facility. They are currently trying to repair my vehicle so as to be able to return it to me in 'as good as new' condition. We'll see how that goes.

However, it would have been SO much easier had my vehicle NOT been damaged on their premises to begin with. So, this review is currently a work in progress. Results of these current repairs will have a huge impact on whether I am able to reformulate my opinion of the dealership in the future.

Good intentions DO go a long way with me, however, the real test lies in the quality of the actual work performed.
Not Recommended
Catherine S. from Genesis Of Highland responded on 06/07/2021 05:30 AM

Hello Eugene,

We are truly sorry for the inconvenience this has caused.  We are working to ensure your vehicle is done correctly.

Katie Sylvester
Service Manager
219-923-2277

SD
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Shawn D.
South Holland, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
verified customerVerified Customer
Category: Service
Great Service
Justin did a phenomenal job in making I was apprised on step by step processes and the service and was getting.
Recommended
Catherine S. from Genesis Of Highland responded on 05/05/2021 05:18 AM

Hello Shawn,

Thank you for your 5 star rating!  We truly appreciate your business and look foward to seeing you on your next service visit.  


Katie Sylvester
Service Manager
219-923-2277

JM
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Joseph M.
Whiting, IN
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2020
verified customerVerified Customer
Category: Service
AS EXPECTED
I ASSUME THE WORK WAS DONE WELL. I WILL NOT KNOW FOR A TIME, ESPECIALLY SINCE THIS IS MY WIFE'S CAR AND I SELDEM DRIVE IT.
Recommended
Catherine S. from Genesis Of Highland responded on 08/17/2020 06:05 AM

Hello Joseph, 

Thank you for your review!  We truly appreciate your business.  We will keep working hard to ensure your satisfaction in our Service Department to earn your 5 star next visit.

Katie Sylvester
Service Manager
219-923-2277

Verified Customer
Dyer, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2020
verified customerVerified Customer
Category: Service
responsiveness
courteous staff and attention to detail
Recommended

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