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SureCritic / Genesis Of Holland
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Genesis Of Holland

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(19 Reviews)
46
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Score Details

5 stars
75%
4 stars
14%
3 stars
5%
2 stars
4%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
46
Net Promoter Score ®

Business Details

Categories
Contact
(616) 392-8516
No Business Hours Provided

Business Hours

* No Time Zone Provided
800 Chicago Drive Holland, MI 49423
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(19 Reviews)
Write a Review
Recent Reviews
LC
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Lawaun C.
Muskegon, MI
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
verified customerVerified Customer
10
Category: Service
Great
Great
Ben E. from Genesis Of Holland responded on 03/15/2022 05:30 AM

We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

VC
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Virgina C.
Douglas, MI
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
verified customerVerified Customer
10
Category: Service
Excellent service and accommodations
Have used this service for over five years consistently and am always pleased
Ben E. from Genesis Of Holland responded on 02/09/2022 06:00 AM

Virgina, we are thrilled to hear that you were extremely pleased with your experience at our dealership! Thank you for taking the time to share such stellar feedback, we appreciate your recommendations. It is extremely important that our customers are comfortable throughout the entire process. Have a great day! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

Verified Customer
Muskegon, MI
2017 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/05/2022
verified customerVerified Customer
7
Category: Service
Friendly Staff
Nice staff, but dealership experience is not of a luxury brand level. Puzzle how they have West Michigan’s only Genesis franchise with facilities and service levels. Acceptable if I was servicing a GMC or Hyundai, not a luxury brand.
Ben E. from Genesis Of Holland responded on 01/06/2022 05:26 AM

Thank you for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

Verified Customer
Grand Rapids, MI
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
verified customerVerified Customer
10
Category: Service
excellent service and support
excellent dealer service and support when our new GV80 was down 10 weeks waiting for a part, with providing loaner vehicles during this time
Ben E. from Genesis Of Holland responded on 10/21/2021 05:34 AM

Thank you for the top marks, and for taking the time to leave this review. I’m glad we were able to take care of you, and please don’t hesitate to let us know if there is anything else you need. It would be our pleasure to be of service. Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

MG
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Mike G.
Spring Lake, MI
2021 Genesis Gv80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/23/2021
verified customerVerified Customer
5
Category: Service
Brake failure error message and lost of brake power assist
Ben, thanks for the follow-up email concerning my service experience. I just dropped off my GV80 again to get the brake failure issue resolved. For the second time, the service team has been unsuccessful. I’m picking up my vehicle today to take on a two-week trip and hopefully, we don’t have an accident. I plan to continue to document and take a screenshot of every “brake failure” incident. We plan to be back home from our trip on October 2, 2021. It appears I might have a lemon and I will start the lemon law buy-back process with Genesis. And notify NHTSA concerning this brake failure issue.
It’s been very frustrating because no one seems to know what needs to be fixed and there are no GV80 loaners with a tow hitch for me to take on my planned vacations.
Here’s the information shared with the service team members.
“Hello all over the past two months I’ve had my new GV80 in the shop twice to try and resolve an error message that I get on my dashboard. “Brake error turn off the vehicle and check brakes”. Not only do I get the error message but I also lose power brake assist. The brake pedal becomes soft and I have to press the brake pedal all the way down to the floorboard to stop! The mechanics have no idea what to do or a solution. Apparently no one else has experienced this issue? The problem is intermittent and has happened 6 times, while driving on the highway, city, backing up, and just putting it in "drive". As of this Sunday (9/19/21) around 10:20am while my wife was driving the incident happen again. One day after I picked up my vehicle from Elhart Genesis dealership. Hopefully they can get my GV80 into the service department right after I get back from my vacation (10/4/2021) and resolve this critical issue.
Again thanks for your email and maybe a phone call from you to help me understand possible future direction on this issue will be greatly appreciated. I also have screen shots of three occurrences and a video of the latest brake failure error.
Michael
Ben E. from Genesis Of Holland responded on 09/17/2021 05:25 AM

Please let me apologize for this negative experience, Mike. At Elhart Automotive Campus we are dedicated to providing our customers with high quality customer service and what you have described is unacceptable for our standards and does not usually happen. I see that we got you back in to get the problem resolved and got you back on the road safely.  Again, we apologize for the mistake, but if there's anything further we can do for you, we are happy to help!  Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

RT
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Richard T.
Holland, MI
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
verified customerVerified Customer
Category: Service
Responsive hometown dealer
This dealership follows up on everything. Great employees take pride in working at a great local dealer. My family and I will buy all our vehicles from Elhart. We’ve bought 2 in the last 3 months.
Recommended
Ben E. from Genesis Of Holland responded on 07/20/2021 09:55 AM

Hi Richard! We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

SH
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Shannon H.
Byron Center, MI
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
verified customerVerified Customer
Category: Service
Everyone Goes Above & Beyond
Mike Hazelwood of Elhart reached out to me on a routine service call for my Genesis and changed my Entire perspective on the service industry. He is incredibly kind, thoughtful and takes immediate action on anything I need. After he gets me scheduled for service, he calls back to see if the service I received was exactly what I needed. Outstanding! Rod, in the service department, always does the same. He calls to tell me what he is working on, why, cost, and time it may take. He is very friendly and makes sure that my car is in tip top shape when my car leaves the dealership. Incredible service, is a huge factor in what car I buy and from where I buy it from.
This dealership (Genesis of Holland) was a breath of fresh air after a struggle with bad service for years at a nearby location.
Recommended
JAN H., CEO Customer Relations from Genesis Of Holland responded on 03/29/2021 05:14 AM

Hi Shannon, Thank you for taking the time to provide us with this excellent review! We are always thrilled to hear from our happy customers. We strive for friendly and efficient service in all that we do, and we are pleased to learn you were able to experience that first-hand. We appreciate your compliments of Mike and Rod, and we will be sure to share your kind words with them. We appreciate the opportunity to earn your business. Have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Jan Houting
CEO Customer Relations
616.392.8516
jan@elhart.com
Verified Customer
Zeeland, MI
2019 Genesis G70
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/25/2021
verified customerVerified Customer
Category: Service
Lack of knowledge and communication coupled with long waits
Took a couple of visits to even get someone to come out and actual help me. After finally being assisted I got bounced around from sales person to sales person with conflicting information/answers on questions I had. Looked past it and still purchased the vehicle but still never received this “red carpet” treatment I was told all about. Any issues I had after purchase were much of the same, if they did end up getting back to me at all it was in a slow and unhelpful manner. Even routine services took 4x longer than expected since they supposedly didn’t have the parts in stock. Only bright side was the receptionist was very friendly and helpful setting up appointments in a timely manner. The car detailing guy was also very nice and was one of the few people there that made me feel like and actual person that deserved his time of day, opposed to feeling like a burden to the majority of the staff.
Not Recommended
JAN H., CEO Customer Relations from Genesis Of Holland responded on 03/29/2021 10:23 AM

Hi Steve, First of all, thank you very much for taking the time out of your day to write this review! Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had this experience at our dealership. In this situation, everyone loses. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you would like to discuss this with us further, please give our Service Director, Frank Siebart a call at (616)886-7470. We are also in contact with Hyundai and Genesis currently on their facility/image programs and will be making updates to our facility accordingly once we hear back from them. We hope it’s soon.
Best Regards,
Jan Houting

CEO Customer Relations
616.392.8516
jan@elhart.com
JAN H., CEO Customer Relations from Genesis Of Holland responded on 03/29/2021 10:24 AM

Hi, First of all, thank you very much for taking the time out of your day to write this review! Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had this experience at our dealership. In this situation, everyone loses. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you would like to discuss this with us further, please give our Service Director, Frank Siebart a call at (616)886-7470. We are also in contact with Hyundai and Genesis currently on their facility/image programs and will be making updates to our facility accordingly once we hear back from them. We hope it’s soon.
Best Regards, 

Jan Houting
CEO Customer Relations
616.392.8516
jan@elhart.com
SF
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Sally F.
Grandville, MI
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
verified customerVerified Customer
Category: Service
Genesis of Holland is amazing.
Genesis of Holland has very well educated staff that are customer focused. The customer is the reason the staff is at the dealership. Customers are treated so well, it makes you want to come back for whatever maintenance is recommended. I would recommend the Genesis to anyone looking for a top of the line car and Genesis of Holland for a dealership. I love my car and I appreciate their service.
Recommended
JAN H., CEO Customer Relations from Genesis Of Holland responded on 03/24/2021 04:55 AM

Good Morning Sally, First of all, thank you very much for taking the time out of your day to write this stunning review! It is great to hear such amazing feedback from our customers. We are happy to hear that we have officially earned your trust, and we look forward to working with you again in the future! Until then, if there is absolutely anything that we can do for you please let us know! See you soon.
Best Regards,

Jan Houting
CEO Customer Relations
616.392.8516
jan@elhart.com
BB
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Barry B.
Byron Center, MI
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
verified customerVerified Customer
Category: Service
Excellent
Rod in Genesis service always does a nice job.
Recommended
JAN H., CEO Customer Relations from Genesis Of Holland responded on 11/17/2020 06:03 AM

Hi Barry, We appreciate your 5-star rating and happy you enjoyed our dealership. I will be sure to share your comments with our team. We sincerely value your business and look forward to your next visit!
Best Regards,

Jan Houting
CEO Customer Relations
616.392.8516
jan@elhart.com
Verified Customer
Ada, MI
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2020
verified customerVerified Customer
Category: Service
Great service
Totally pleased.
Recommended
JAN H., CEO Customer Relations from Genesis Of Holland responded on 10/07/2020 04:43 AM

Hi! We are thrilled that you enjoyed our services. Thank you for taking the time to share your comments and for letting others know as well. We so appreciate it!
Best Regards,

Jan Houting
CEO Customer Relations
616.392.8516
jan@elhart.com
SG
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Steve G.
Muskegon, MI
2017 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/30/2020
verified customerVerified Customer
Category: Service
Genesis Service
Got the job done timely and correctly which counts. But the experience is lacking for a luxury brand. I don’t mind but if you want to compete with Lexus, MB, Audi, BMW, etc the experience needs to be elevated.
Recommended
JAN H., CEO Customer Relations from Genesis Of Holland responded on 10/05/2020 06:00 AM

Hi Steve, thank you for bringing this matter to our attention. We regret that you had a negative experience, and apologize that your car wasn't cleaned when you picked it up. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will share it with our team. 
Best Regards,

Jan Houting
CEO Customer Relations
616.392.8516
jan@elhart.com
LL
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Larry L.
Saugatuck, MI
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
verified customerVerified Customer
Category: Service
Staff
I have gone into this service area and have been treated very well.
Recommended
JAN H., CEO Customer Relations from Genesis Of Holland responded on 08/03/2020 05:30 AM

Hi Larry, We appreciate the opportunity to earn your business and the time it took to fill out this survey to let us know how we did. Your satisfaction is important to us! We sincerely thank you for choosing Elhart Genesis and hope to see you again soon!
Best Regards,

Jan Houting
CEO Customer Relations
616.392.8516
jan@elhart.com
BB
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Barry B.
Byron Center, MI
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
verified customerVerified Customer
Category: Service
Good Old-fashioned customer service.
The staff gets to know you and remember your name. Good treatment, no BS.
Recommended
JAN H., CEO Customer Relations from Genesis Of Holland responded on 06/26/2020 05:06 AM

Thank you for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
Best Regards,

Jan Houting
CEO Customer Relations
616.392.8516
jan@elhart.com
Verified Customer
Benton Harbor, MI
2017 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/13/2020
verified customerVerified Customer
Category: Service
Good service at time of covid
Will continue to deal here
Recommended
JAN H., CEO Customer Relations from Genesis Of Holland responded on 06/16/2020 06:02 AM

HI! We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. I will be sure to share it with our Service Director, Frank Siebart, and team. Thank you for the opportunity to earn your business. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Jan Houting
CEO Customer Relations
616.392.8516
jan@elhart.com
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