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SureCritic / Genesis Of Hoover
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Genesis Of Hoover

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(24 Reviews)
48
Write a Review

Score Details

5 stars
80%
4 stars
8%
3 stars
6%
2 stars
3%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3
Total ReScores™
5.0
ReScore™ Average
48
Net Promoter Score ®

Business Details

Categories
Contact
(205) 380-6250
No Business Hours Provided

Business Hours

* No Time Zone provided
1595 Montgomery Highway Hoover, AL 35216
Get Directions

Score Details

5 stars
82%
4 stars
14%
3 stars
<1%
2 stars
2%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
75
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(205) 380-6250
No Business Hours Provided

Business Hours

* No Time Zone provided
1595 Montgomery Highway Hoover, AL 35216
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(24 Reviews)
Write a Review
Recent Reviews
JB
gravatar
James B.
Birmingham, AL
2021 Genesis G90
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/16/2021
verified customer Verified Customer
1
Category: Service
Extremely disappointed with service provided to me.
I had simple problem of tire failure that took up a large part of my time to get fixed with no communication from the time I turned the key over until I got message that my bill was ready. I also why my car was wrongly labeled.
It's is clear that the tire failure was due to manufacture error
JOE B., Service Manager from Genesis Of Hoover responded on 09/16/2021 07:55 AM

Mr Ballard

The tire issue you had is not a manufacture defect.  The bubble on the sidewall of the tire is a direct result of an impact and not a tire manufacture issue. I realize your vehicle is new and it is disappointing to have to replace a tire. 

Joe Bajalia
Service Manager
Tameron Hyundai
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