business image

Genesis Of Kearny Mesa

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(48 Reviews)
30
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
3
Total ReScores
5.0
ReScore Average
30
Net Promoter Score ®

Business Details

Categories
Contact
(858) 278-7100
No Business Hours Provided

Business Hours

* No Time Zone Provided
4797 Convoy Street San Diego, CA 92111
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(48 Reviews)

JA
gravatar
Jerry A.
San Diego, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2022
verified customerVerified Customer
10
Category: Service
GV 80 service
worked
Christiana S. from Genesis Of Kearny Mesa responded on 03/21/2022 09:46 AM

Thank you for your review Jerry, we appreciate your business and look forward to seeing you back in soon. 

Christiana S. from Genesis Of Kearny Mesa responded on 03/23/2022 11:01 AM

We are happy to hear you enjoyed your experience at our Genesis Service department. Please do not hesitate to reach out to our Customer Relations Manager, Christiana Shenas at cshenas@kmgenesis.com if you have any other questions or concerns. 


BW
gravatar
Bill W.
Poway, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/23/2022
verified customerVerified Customer
1
Category: Service
COULD BE A LOT BETTER, I ANTICIPATED MORE BEING A GENESIS OWNER
2ND TIME GETTING REQUIRED MAINTENANCE SERVICE, BOTH TIMES MY CAR CAME BACK WITH 'UN-DONE' SERVICES, SUCH AS NOT HAVING TIRES AND WHEELS ROTATED DO DUE TO TIRE 'X' PATTERN. WTF DOES THAT EVEN MEAN? AND IT WAS NOT BROUGHT TO MY ATYTENTION BY SERVICE REP, BUT IT WAS ON SERVICE INVOICE. JUST NOT THE 'CONCEIRGE' TYPE OF SERVICE.
ARIC E. from Genesis Of Kearny Mesa responded on 02/24/2022 05:09 PM

Thank you for taking the time to share your recent experience with us. I have spoken with our technicians and reminded them that writing things like "X" is unacceptable and I am sorry that was the service you received. I did find that your model has staggered wheels. because of this the wheels stay in the same place and do not get rotated. This should have been communicated to you. We are always striving to be better and today you showed us that we have plenty of room for improvement.


Verified Customer
Chula Vista, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/09/2022
verified customerVerified Customer
0
Category: Service
Poor customer service and incomplete repair
New car (~2000miles) but there are missing screw and nut. Too long wait time and incomplete repair and no response.
ARIC E. from Genesis Of Kearny Mesa responded on 02/10/2022 08:36 AM

Good morning, I would very much like to discuss your recent visit to our facility. Please contact me directly at your earliest convenience. Aric Erlandsen - Genesis Service Manager. 858-634-6429


BF
gravatar
Bryan F.
Carlsbad, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
verified customerVerified Customer
10
Category: Service
Excellent customer service!
Arik and the team are exceptional. Their customer service exceeded my expectations. Car was delivered on time. Highly Recommend!
GEORGE E A. from Genesis Of Kearny Mesa responded on 12/16/2021 02:06 PM

Bryan,

Thank you for servicing your G70 with us here at Genesis of Kearny Mesa we eally appreciste your buisness, and look forward too seeing you at your next service visit.

Thank You.


RL
gravatar
Roy L.
La Jolla, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
verified customerVerified Customer
10
Category: Service
Genesis service
As usual my experience with This dealership was outstanding.
Roy
GEORGE E A. from Genesis Of Kearny Mesa responded on 11/29/2021 01:02 PM

Roy,

Thank you for servicing your G80 with us we really appreciate your buisness and look forward too seeing you at your next service visit.

Thank You.


CC
gravatar
Chris C.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
verified customerVerified Customer
10
Category: Service
Good service
I enjoy using the easy and convenient valet service for my new genesis.
GEORGE E A. from Genesis Of Kearny Mesa responded on 10/12/2021 11:30 AM

Good Morning Chris,

Thank you for servicing your G70 with us we really appreciate your buisness,and the 5 star review.  I'm sorry for the confusion with the valet I will make sure everyone that is scheuling service visits is aware of how Genesis Valet works and the availabilty of the loaner cars.  We look forward to seeing you at your next service visit.  If you need anything please reach out to me.

Thank You.

George Abdelsayed
Customer Relations Manager
(858) 278-7100 Ext 3045


MS
gravatar
Monte S.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customerVerified Customer
10
Category: Service
Satisfied customer
I have been impressed with my first Genesis
GEORGE E A. from Genesis Of Kearny Mesa responded on 09/28/2021 01:01 PM

Good Afternoon Monte,

My name is George Abdelsayed , I am the Customer Relations Manager here at Genesis of Kearny Mesa and I want to introduce myself, and say Thank you for servicng your G80 with us and for the 5 star review.  Please give me a call so I can get you scheduled for the recall.  We really appreciate your buisness and look forward ti seeing you at your next service visit.

Thank You.


NH
gravatar
N H.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
10
Category: Service
Quick service
Alton took my car in and handled it quickly. Thanks for a great red carpet service!
GEORGE E A. from Genesis Of Kearny Mesa responded on 09/28/2021 08:40 AM

Thank you for the kind words and 5 star review.  We appreciate your buisness, and look forward to seeing you at your next service visit.


Verified Customer
Spring Valley, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/15/2021
verified customerVerified Customer
6
Category: Service
Scheduling delays
Expect to be without your car for an extended period of time and understand that the vehicle may not be seen for several days after drop off.
ARIC E. from Genesis Of Kearny Mesa responded on 09/27/2021 03:22 PM

Thank you so much for sharing your thoughts regarding your recent visit with us. We are actively looking for more staff so if you know anyone that you think might be qualified please send them our way! Hopefully by the time you are next due for service we will have some of this staffing mess behind us and you can have the experience you expect.

 Aric Erlandsen - Genesis Service Manager.


CH
gravatar
Christine H.
Santee, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
verified customerVerified Customer
10
Category: Service
Amazing customer service from a gentle soul
My car done broke. But my service advisor ain’t. He done fixed my car real good like a real man should. My service advisor name is Alton. Ask for Alton if you want your Genesis to be serviced real good.
GEORGE E A. from Genesis Of Kearny Mesa responded on 09/15/2021 09:52 AM

Good Morning Christine,

My name is George Abdelsayed I am the Customer Relations Manager here at Genesis of Kearny Mesa I just wanted to introduce myself and say thank you for servicing your G70 with us and for the 5 star review.  Congratulations on your wedding.

Thank You.


SM
gravatar
Sadiq M.
San Diego, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/02/2021
verified customerVerified Customer
2
Category: Service
Poor Service
It took eleven days to complete a ABS recall and replace a thermostat. The recall included installation of a fuse kit. The Service Advisor tried to return the vehicle to me in a dusty and dirty condition which I refused to accept.
GEORGE E A. from Genesis Of Kearny Mesa responded on 09/02/2021 11:10 AM

Good Morning Sadiq,My name is George Abdelsayed and I am the Customer Relations Manager here at Genesis of Kearny Mesa, and I want to introduce myself and say thank you for sevicing your G80 with us.  Is there a time were we could discuss your service experience please let me know when a good time to call you would be or you can call me @ (858) 278-7100 ext 3045.

Thank You.


Verified Customer
Alpine, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/18/2021
verified customerVerified Customer
0
Category: Service
They are overwhelmed.
Too crowded.
Too busy.
Genesis is an inconvenience to them.
GEORGE E A. from Genesis Of Kearny Mesa responded on 09/10/2021 10:01 AM

Thank you for your feedback.  I apologize that our valet service was not offered. As I am not sure to your distance from our store since this was an anonymous post, I would like to investigate this further so that I can determine where in our process we had a breakdown. I also understand your frustration with how crowded our facility is, I can assure you we, and our executive management is aware of our capacity restrictions and how it affects the guests, and we are actively working towards long term solutions for both Hyundai and Genesis to make this much less of an impact. 


DS
gravatar
David S.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
verified customerVerified Customer
8
Category: Service
Great service and support
Service team provided excellent communication and service for my vehicle.
GEORGE E A. from Genesis Of Kearny Mesa responded on 08/30/2021 03:11 PM

David,

My name is George Abdelsayed and I am the Customer Relatiions Mangar here at Genesis of Kearny Mesa , I just wanted to introduce myself and say thank you for servicing your vehicle with us and for the five star review.


Verified Customer
Spring Valley, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/31/2021
verified customerVerified Customer
Category: Service
Needs work
Wish the valet service was available. It never is and I only have 2 years left and haven’t been able to use it yet.
Not Recommended
GEORGE E A. from Genesis Of Kearny Mesa responded on 08/31/2021 12:58 PM

Linda,

My name is George Abdelsayed I am the Customer Relations Manager here at Genesis of Kearny Mesa and I would like to discuss your last service visit is there agood time where I could call you or feel free to give me a call.  I can be reached @ (858) 278-7100 ext 3045


Verified Customer
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021
verified customerVerified Customer
Category: Service
I don't do reviews.
I don't do reviews.
Recommended
GEORGE E A. from Genesis Of Kearny Mesa responded on 08/30/2021 03:12 PM

My name is George Abdelsayed and I am the Customer Relatiions Mangar here at Genesis of Kearny Mesa , I just wanted to introduce myself and say thank you for servicing your vehicle with us and for the five star review.


Displaying Review 1 - 15 of 48 in total
Businesses Near You
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(202 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(247 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(32 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(14 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(441 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.