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SureCritic / Genesis Of Killeen
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Genesis Of Killeen

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(13 Reviews)
11
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Score Details

5 stars
69%
4 stars
4%
3 stars
13%
2 stars
<1%
1 star
13%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
5.0
ReScore™ Average
11
Net Promoter Score ®

Business Details

Categories
Contact
(254) 699-2629
No Business Hours Provided

Business Hours

* No Time Zone provided
3301 E Central Texas Exprswy Killeen, TX 76543
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Service Department's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(13 Reviews)
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Recent Reviews
DG
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Daniel G.
Axtell, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
9
Category: Service
Resolved Issue.
I was contacted and the issue that had was resolved and looked into quickly.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/14/2021
0
Category: Service
Valet Service for Genesis
Scheduled a Valet service at this genesis dealership. scheduled for 11am on October 14 .

I call 1 hour and 30 minutes later to be told they do not offer that service anymore.

why was i able to schedule a service that is not offered??
Justin F. from Genesis Of Killeen responded on 10/18/2021 09:23 AM

Thank you for taking time to provide feedback on your recent service experience.  I'm sorry that we were not able to meet your expectations, we will be reaching out to further address the issue.  Thank you again for your time.

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