Verified CustomerFirst I wanted to thank you for just taking the time to complete our survey. I am truly sorry we were not able to provide you with a Five Star Service visit, for this is our only passing grade. Your review is a direct reflection on your service advisor, and the service they provided to you. Your feedback is very important to me, for this is how I explain to your advisor why the score they received from you is failing. Your advisor literally depends on you receiving a Five Star Service experience for their job, and is used for their compensation. We will be assigning your failing grade directly to your advisor. We strive to provide each and every customer with a Five Star Service Experience, and I will be pulling your repair order today and sitting down directly with your advisor to determine where we failed you. Your business, and your satisfaction is very important to us and we will do everything we can to ensure your Service experience is the best we can provide. I have read your review and your comments will never go upon a deaf ear. I read each and every review and will respond to you directly. Your 3 Star rating is very concerning to us and I will be addressing your concerns myself. If you would like to discuss directly with me your review, or your experience with us please use the information provided below. We will strive to provide you with a Five Star service visit each and every time you come in for service. I understand your frustration with the Texas Laws enacted this year for the credit card fees, now being able to be charged to the customer as of 1/1/2020. Most states allow these charges and Texas enacted the law this year. Please do not let this interfere with the ratings you provide your advisor for the service they provided to you, for your review is your advisors review and not for the dealership or finance charges to use a credit card for repairs. You will always be able to use Debit, Cash, or Check and avoid these charges. I also want to address the distance between chairs in our waiting area. We allow our customers to practice safe distancing at their discretion, and allow chairs to be placed together for groups or families that may be waiting. We also have ample seating around the dealership, outside, or on our sales floor for those that do not feel comfortable in our waiting area. We also offer, free of charge, pick up and drop off service were you no longer even have to visit our service department, we can pick up your vehicle at your home or business, service your vehicle and bring it back to you. We will also offer free shuttle rides to anyone not wising to wait while repairs are completed. I just want you to know all of us here are looking forward to helping you with any of your vehicle needs.
Nathan Myers
Clay Cooley Hyundai Of Mesquite
Service & Parts Director Hyundai/Genesis
(972) 402-6335
nmyers@comeseeclay.com
