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SureCritic / Auto Repair / Genesis Of New Hudson
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Genesis Of New Hudson

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(16 Reviews)
14
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Score Details

5 stars
73%
4 stars
10%
3 stars
3%
2 stars
3%
1 star
10%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
14
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(248) 486-1901
No Business Hours Provided

Business Hours

* No Time Zone provided
30492 Lyon Center Drive East New Hudson, MI 48165
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Sales Department's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(16 Reviews)
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Recent Reviews
EJ
gravatar
Erik J.
Galesburg, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/07/2023
0
Category: Sales
Terrible dealership management / questionable business practices
I purchased a 2024 Genesis GV80 from this dealer … the sales team was great (James), but this dealership should never have been trusted to steward the Genesis brand here in Michigan. Their finance team asked to me share screenshots of my personal banking information to make sure that I could afford the 50% down payment I was making on the vehicle. They claimed they needed this to ensure that my wire transfer would clear … but they then asked me to cancel my wire transfer and go to the local chase bank (down the street) to get a cashiers check. I guess I must not look like the standard Genesis buyer. Tough to see such a great brand being represented by such an incompetent dealer leadership team. This is first and only time I have been asked by any dealer to screenshot my checking account balance and then send the screenshot to a member of the finance team. Please keep in mind this was after they had already ran my credit and secured my financing (so they already knew all that information). I guess they didn’t believe I could actually afford the down payment I was making that day. I’ve filed a complaint with the Genesis brand - hopefully this dealer won’t be selling these beautiful cars for too much longer.
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