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Genesis Of Newport News

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(7 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
78
Net Promoter Score ®

Business Details

Categories
Contact
(757) 877-9995
No Business Hours Provided

Business Hours

* No Time Zone Provided
12872 Jefferson Avenue Newport News, VA 23608
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(7 Reviews)

MW
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Maria W.
Newport News, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2021
verified customerVerified Customer
10
Category: Service
Customer
Great service the manager Derrick it’s awesome Jeff is awesome as well they take care of my vehicle with a Lotta ❤️

SC
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Sheila C.
Newport News, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/21/2021
verified customerVerified Customer
0
Category: Service
Straight up Ghetto
I brought a car here a 2021 genesis my experience suck . I would rather spend 55,000 dollars on a dodge neon then a Hyundai Genesis. This was my first brand new car. I have so many regrets of buying it. The dealership and its team of people all the way up to the management stuck with there loyalty and standards. I will leave it as that!
DERRICK A P., Service Director from Genesis Of Newport News responded on 08/23/2021 05:47 AM

A one star review and the comments on your visit are poor. I'll note your file that you'll get your alignment and services done elsewhere. I'm sorry you feel this way even after our conversation.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

AA
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Aaron A.
Newport News, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
verified customerVerified Customer
Category: Service
Review
Awesome
Recommended
DERRICK A P., Service Director from Genesis Of Newport News responded on 07/30/2021 06:07 AM

Thank you !!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

KS
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Kim S.
Yorktown, VA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/02/2021
verified customerVerified Customer
Category: Service
Brenda
Brenda is the reason we use Checkered Flag of Newport News and do not travel back to Chesapeake. She is always very consensus and caring
Recommended
DERRICK A P., Service Director from Genesis Of Newport News responded on 04/02/2021 08:39 AM

Thank you for taking the time to complete this survey, however, This is a survey for my advisor - not for the Genesis product. I'll have a Rescore sent back out to you. Would you mind providing the score based off of your visit with my advisor?

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

RB
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Robert B.
Yorktown, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
verified customerVerified Customer
Category: Service
Great service
I was very happy with the service provided.
Recommended

Verified Customer
Elizabeth City, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020
verified customerVerified Customer
Category: Service
Quick and smooth
quick and smooth service
Recommended

Verified Customer
Norfolk, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2020
verified customerVerified Customer
Category: Service
Genesis
Great experience!
Recommended

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