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Genesis Of North Aurora

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(30 Reviews)
79
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
4
Total ReScores
5.0
ReScore Average
79
Net Promoter Score ®

Business Details

Categories
Contact
(630) 907-8500
No Business Hours Provided

Business Hours

* No Time Zone Provided
209 Hansen Boulevard North Aurora, IL 60542
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(30 Reviews)

DB
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Daniel B.
Elburn, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
verified customerVerified Customer
10
Category: Service
Great customer service
They made sure I had a car to use while my car was in for repairs.

JK
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Joseph K.
Elmwood Park, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
verified customerVerified Customer
Category: Service

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2022
10
Category: Service
Really good
GREAT
Michael C., General Manager from Genesis Of North Aurora responded on 03/18/2022 04:43 PM

Joe its mike chino please call me at 630-853-3459


Thanks

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500

RJ
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Robert J.
Frankfort, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
verified customerVerified Customer
10
Category: Service
Service
Excellent job

JR
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James R.
Geneva, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
10
Category: Service
Exceptional
Exceptional service and North Auroara Gerald Genesis is the only dealer our family works with...
Cody E., service manager from Genesis Of North Aurora responded on 01/25/2022 11:57 AM

Thank you for the great review and your service with Gerald  

Cody Ecklund
Service Manager 
630-849-2602

JK
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Joseph K.
Elmwood Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
verified customerVerified Customer
10
Category: Service
Awesome
Great and timely clean
Cody E., service manager from Genesis Of North Aurora responded on 11/09/2021 04:45 AM

Thank you for choosing Gerald 

Cody Ecklund
Service Manager 
630-849-2602

Verified Customer
St. Charles, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
verified customerVerified Customer
10
Category: Service
Excellent service
The genesis brand is my favorite and the service that the north Aurora genesis dealership provides keeps me with the brand. Nice and seamless lease process and excellent customer service to keep my car running smooth.
Cody E., service manager from Genesis Of North Aurora responded on 10/30/2021 09:51 AM

Thank you for choosing Gerald 

Cody Ecklund
Service Manager 
630-849-2602
Michael C., General Manager from Genesis Of North Aurora responded on 10/30/2021 05:03 PM

Thanks for your response.

Thanks

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500

NA
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Nancy A.
Naperville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
verified customerVerified Customer
8
Category: Service
Pleasant, straightforward service experience.
This was the first time I used the valet service, though this is my third Genesis. I was pleased at the ease and efficiency of this service offered to Genesis owners, and will definitely be using it in the future, though not opposed to waiting for my car either. It’s nice to have options…
Cody E., service manager from Genesis Of North Aurora responded on 09/07/2021 04:56 AM

Thank you for the Great Review 

Cody Ecklund
Service Manager 
630-849-2602

Verified Customer
Warrenville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
verified customerVerified Customer
Category: Service
Very positive experiance
Always good service. Very responsive and easy to work with.
Recommended
Cody E., service manager from Genesis Of North Aurora responded on 07/23/2021 02:07 PM

Thank you for choosing Genesis of North Aurora 

Cody Ecklund
Service Manager 
630-849-2602

KF
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Kevin F.
Aurora, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2021
verified customerVerified Customer
Category: Service
G90 service
Matt and JayBee are the best
Recommended
Cody E., service manager from Genesis Of North Aurora responded on 07/06/2021 03:18 PM

Thank you for choosing Gerald 

Cody Ecklund
Service Manager 
630-849-2602

RI
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Ruth I.
North Aurora, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
verified customerVerified Customer
Category: Service
G70 Service
Arrived without an appointment, was greeted immediately by Jay Bee. Listened to my concerns, ensured we had a loaner of the same pedigree, and indicated an approximate time as to when they would get it in for service. You couldn’t ask for better as once again as in the past they treat you like family.
Recommended
Cody E., service manager from Genesis Of North Aurora responded on 07/06/2021 03:19 PM

Thank you for the great review 

Cody Ecklund
Service Manager 
630-849-2602

JS
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Jefferson S.
Aurora, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
verified customerVerified Customer
Category: Service
Owner
Very friendly and able to answer any questions
Recommended
Cody E., service manager from Genesis Of North Aurora responded on 07/06/2021 03:19 PM

Thank you for the great review 

Cody Ecklund
Service Manager 
630-849-2602

Edward R.
Geneva, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/16/2021
Category: Service
Service
J B in service gives 5 star service. Friendly knowledgeable and efficient
Recommended
Michael C., General Manager from Genesis Of North Aurora responded on 06/30/2021 09:40 AM

he is fine after we talked

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500

TL
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Thomas L.
Dekalb, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
verified customerVerified Customer
Category: Service
Professional and friendly staff
Professional and friendly staff
Recommended
KEVIN L. from Genesis Of North Aurora responded on 04/22/2021 12:29 PM

Dear Sir,

Thank you for the response and we are working on a remodel to the store and I know that the tile concern will be addressed. We appreciate you as a client of Gerald Genesis and look forward to working with you again soon

Kevin Langton
Service Manager
630-849-2613

AA
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Alan A.
Saint Charles, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
verified customerVerified Customer
Category: Service
Service work excellence
Genesis of North Aurora has a top-notch service department. VERY friendly and appear to be anxious to help and get work done, well and on time. Jaybee, a service manager was superb. The general service manager helped us look for something we'd misplaced, and went way above and beyond, and checked back to let us know he was still looking! It was found between seat and console of loanerr car. He was remarkable, and super friendly. A great example for his workers.
Recommended
KEVIN L. from Genesis Of North Aurora responded on 01/27/2021 04:52 AM

Dear Sir,

Thank you so much for the kind words for the team and allowing us to service your Genesis. We look forward to working with you again real soon 

Kevin Langton
Service Manager
630-849-2613

Verified Customer
Geneva, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
verified customerVerified Customer
Category: Service
Quick response
Very Good!
Recommended
KEVIN L. from Genesis Of North Aurora responded on 10/20/2020 03:50 PM

Dear Sir,

Thank you for the 5 star review and I am sorry that we damaged your bumper. I appreciate the feedback and yo allowing us here at Gerald Genesis/Hyundai to repair your vehicle 

Kevin Langton
Service Manager
630-849-2613

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