Business Solutions
English Español
SureCritic / Genesis Of North Aurora
business image

Genesis Of North Aurora

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(30 Reviews)
79
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
88%
4 stars
7%
3 stars
3%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
4
Total ReScores™
5.0
ReScore™ Average
79
Net Promoter Score ®

Business Details

Categories
Contact
(630) 907-8500
No Business Hours Provided

Business Hours

* No Time Zone Provided
209 Hansen Boulevard North Aurora, IL 60542
Get Directions
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(30 Reviews)
Write a Review
Recent Reviews
DB
gravatar
Daniel B.
Elburn, IL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
verified customerVerified Customer
10
Category: Service
Great customer service
They made sure I had a car to use while my car was in for repairs.
JK
gravatar
Joseph K.
Elmwood Park, IL
2021 Genesis Gv80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
verified customerVerified Customer
Category: Service
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2022
10
Category: Service
Really good
GREAT
Michael C., General Manager from Genesis Of North Aurora responded on 03/18/2022 04:43 PM

Joe its mike chino please call me at 630-853-3459


Thanks

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500
RJ
gravatar
Robert J.
Frankfort, IL
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
verified customerVerified Customer
10
Category: Service
Service
Excellent job
JR
gravatar
James R.
Geneva, IL
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
10
Category: Service
Exceptional
Exceptional service and North Auroara Gerald Genesis is the only dealer our family works with...
Cody E., service manager from Genesis Of North Aurora responded on 01/25/2022 11:57 AM

Thank you for the great review and your service with Gerald  

Cody Ecklund
Service Manager 
630-849-2602
JK
gravatar
Joseph K.
Elmwood Park, IL
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
verified customerVerified Customer
10
Category: Service
Awesome
Great and timely clean
Cody E., service manager from Genesis Of North Aurora responded on 11/09/2021 04:45 AM

Thank you for choosing Gerald 

Cody Ecklund
Service Manager 
630-849-2602
Verified Customer
St. Charles, IL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
verified customerVerified Customer
10
Category: Service
Excellent service
The genesis brand is my favorite and the service that the north Aurora genesis dealership provides keeps me with the brand. Nice and seamless lease process and excellent customer service to keep my car running smooth.
Cody E., service manager from Genesis Of North Aurora responded on 10/30/2021 09:51 AM

Thank you for choosing Gerald 

Cody Ecklund
Service Manager 
630-849-2602
Michael C., General Manager from Genesis Of North Aurora responded on 10/30/2021 05:03 PM

Thanks for your response.

Thanks

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500
NA
gravatar
Nancy A.
Naperville, IL
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
verified customerVerified Customer
8
Category: Service
Pleasant, straightforward service experience.
This was the first time I used the valet service, though this is my third Genesis. I was pleased at the ease and efficiency of this service offered to Genesis owners, and will definitely be using it in the future, though not opposed to waiting for my car either. It’s nice to have options…
Cody E., service manager from Genesis Of North Aurora responded on 09/07/2021 04:56 AM

Thank you for the Great Review 

Cody Ecklund
Service Manager 
630-849-2602
Verified Customer
Warrenville, IL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
verified customerVerified Customer
Category: Service
Very positive experiance
Always good service. Very responsive and easy to work with.
Recommended
Cody E., service manager from Genesis Of North Aurora responded on 07/23/2021 02:07 PM

Thank you for choosing Genesis of North Aurora 

Cody Ecklund
Service Manager 
630-849-2602
KF
gravatar
Kevin F.
Aurora, IL
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2021
verified customerVerified Customer
Category: Service
G90 service
Matt and JayBee are the best
Recommended
Cody E., service manager from Genesis Of North Aurora responded on 07/06/2021 03:18 PM

Thank you for choosing Gerald 

Cody Ecklund
Service Manager 
630-849-2602
RI
gravatar
Ruth I.
North Aurora, IL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
verified customerVerified Customer
Category: Service
G70 Service
Arrived without an appointment, was greeted immediately by Jay Bee. Listened to my concerns, ensured we had a loaner of the same pedigree, and indicated an approximate time as to when they would get it in for service. You couldn’t ask for better as once again as in the past they treat you like family.
Recommended
Cody E., service manager from Genesis Of North Aurora responded on 07/06/2021 03:19 PM

Thank you for the great review 

Cody Ecklund
Service Manager 
630-849-2602
JS
gravatar
Jefferson S.
Aurora, IL
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
verified customerVerified Customer
Category: Service
Owner
Very friendly and able to answer any questions
Recommended
Cody E., service manager from Genesis Of North Aurora responded on 07/06/2021 03:19 PM

Thank you for the great review 

Cody Ecklund
Service Manager 
630-849-2602
Edward R.
Geneva, IL
2018 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/16/2021
Category: Service
Service
J B in service gives 5 star service. Friendly knowledgeable and efficient
Recommended
Michael C., General Manager from Genesis Of North Aurora responded on 06/30/2021 09:40 AM

he is fine after we talked

Michael Chino
General Manager
Genesis of North Aurora
630-907-8500
TL
gravatar
Thomas L.
Dekalb, IL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
verified customerVerified Customer
Category: Service
Professional and friendly staff
Professional and friendly staff
Recommended
KEVIN L. from Genesis Of North Aurora responded on 04/22/2021 12:29 PM

Dear Sir,

Thank you for the response and we are working on a remodel to the store and I know that the tile concern will be addressed. We appreciate you as a client of Gerald Genesis and look forward to working with you again soon

Kevin Langton
Service Manager
630-849-2613
AA
gravatar
Alan A.
Saint Charles, IL
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
verified customerVerified Customer
Category: Service
Service work excellence
Genesis of North Aurora has a top-notch service department. VERY friendly and appear to be anxious to help and get work done, well and on time. Jaybee, a service manager was superb. The general service manager helped us look for something we'd misplaced, and went way above and beyond, and checked back to let us know he was still looking! It was found between seat and console of loanerr car. He was remarkable, and super friendly. A great example for his workers.
Recommended
KEVIN L. from Genesis Of North Aurora responded on 01/27/2021 04:52 AM

Dear Sir,

Thank you so much for the kind words for the team and allowing us to service your Genesis. We look forward to working with you again real soon 

Kevin Langton
Service Manager
630-849-2613
Verified Customer
Geneva, IL
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
verified customerVerified Customer
Category: Service
Quick response
Very Good!
Recommended
KEVIN L. from Genesis Of North Aurora responded on 10/20/2020 03:50 PM

Dear Sir,

Thank you for the 5 star review and I am sorry that we damaged your bumper. I appreciate the feedback and yo allowing us here at Gerald Genesis/Hyundai to repair your vehicle 

Kevin Langton
Service Manager
630-849-2613
Displaying Review 1 - 15 of 30 in total
Businesses Near You
Crash Champions #0572 Batavia
86
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2 Reviews)
Triple C Automotive Inc.
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1 Review)
Whitt Brothers Garage
97
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(943 Reviews)
Batavia Avenue Mobil
94
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,720 Reviews)
Probst Service Inc
89
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(448 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.