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SureCritic / Genesis Of North Plainfield
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Genesis Of North Plainfield

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(32 Reviews)
45
Write a Review

Score Details

5 stars
82%
4 stars
6%
3 stars
7%
2 stars
1%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
4
Total ReScores™
5.0
ReScore™ Average
45
Net Promoter Score ®

Business Details

Categories
Contact
(908) 757-4000
No Business Hours Provided

Business Hours

* No Time Zone provided
1099 Route 22 West North Plainfield, NJ 07060
Get Directions

Score Details

5 stars
89%
4 stars
7%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
10
Total ReScores™
4.9
ReScore™ Average
92
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(908) 757-4000
No Business Hours Provided

Business Hours

* No Time Zone provided
1099 Route 22 West North Plainfield, NJ 07060
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(32 Reviews)
Write a Review
Recent Reviews
JN
gravatar
James N.
Millburn, NJ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/28/2022
1
Category: Service
Service Department
Overall poor experience trying to get my G70 in for regular maintenance (oil change/tire rotation). Originally scheduled a valet pickup 4 weeks in advance only to be called the actual morning of pickup that no driver was available to come out. I was assured by Sean that he would call me back later in the day to reschedule. That didn’t happen. I left him a voicemail the next day but still did not get a call back. I called 10 days later to reschedule and was connected with Sean to arrange. He did not apologize for never getting back to me and put me on the calendar with a valet pickup 4 weeks out. And then I got a call the night before that pickup by Mike who said they can’t honor this pickup or the service appointment either. He was not clear as to why the last minute cancelation other than the schedule got messed up. I explained this was now the second last minute cancelation but he assured me he’d call me the next day to reschedule and make good. It’s been over a week now and I’m still waiting for that call. I'm amazed at the clear lack of customer service or care on display here. Love the car but not going to fooled a third time with this place. Will give Denville my business.
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