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Genesis Of Ogden

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(9 Reviews)
50
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores
5.0
ReScore Average
50
Net Promoter Score ®

Business Details

Categories
Contact
(801) 394-1721
No Business Hours Provided

Business Hours

* No Time Zone Provided
3333 Wall Ave. Ogden, UT 84401
Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(9 Reviews)

YC
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Yvonne C.
Roy, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
10
Category: Service
Genesis of Ogden : amazing !
From the buying experience to the customer service department they treat you great ! I traded my Lexus for the Genesis and I love it !

YC
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Yvonne C.
Roy, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
verified customerVerified Customer
10
Category: Service
Genesis of Ogden amazing !
Genesis of ogden is so wonderful! I love my car from the buying experience to the customer care in the service department. I traded my Lexus for a Genesis and I love the Young group !

TN
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Tracy N.
Huntsville, UT
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/27/2022
1
Category: Service
Window Tint
This review only pertains to the Service Dept.
On 1/22/2022 I had my windows tinted on my brand new black Genesis G70. I specifically chose to have them done at the dealership thinking I would receive a quality job.
A quality job did NOT happen. My vehicle was not ready until the evening hours when it was dark so I was unable to check to the completed job. I did however stop at the store and parked under a bright parking lot light. When I returned to my vehicle I was shocked to see fingerprints everywhere! It was unbelievable! Fingerprints were on all of the windows, door handles, both right and left side of vehicle, trunk lid and all the trim near the windows that were tinted.
The next day, I was excited to see how the window tint turned out and moved my brand new car out of the garage to take a look. I was in utter shock once again! There were bubbles and blemishes on every window that was tinted!(7 windows) Both of the side wing window tint was cut too short and did not cover the window, thus, light was shining through.
After viewing all the bubbles from the outside of the vehicle I decided to look on the inside of the vehicle. Once again, I was in shock! When I opened the drivers side door, the liquid solution used to apply the tint was running down all of the door panels where window tint was installed. Not one window was cleaned on the interior. There was dried up liquid solution on each window. On the exterior of my brand new black vehicle, the liquid solution had dried where the drippings were just left to drip down the side of the vehicle under the tinted windows.
Even after seeing the non existent clean up and having to wipe down the exterior along with the interior, I did not jump to conclusions on the bubbles in each window and decided to give it time and maybe they would disappear. They did not.
I called the service department and advised them about the bubbles on the window tint. Scheduling an appointment to have them take a look was not problem and the female did not try to minimize anything, she just said bring the car in and was very pleasant to deal with.
On 01/26/2022 I arrived at the dealership at 0900hrs. I was immediately greeted pleasantly by Stone Lambert who was extremely receptive to my window tint issues. He went out to my vehicle to evaluate the situation and stated he would take my vehicle personally over to the tint shop and present the tint issues.
Throughout the day I checked on my vehicle and was advised at about 3 pm they were still working on it because they had to remove all of the tint previously applied and provide a brand new entire re-do on each window because of the above stated unsatisfactory issues. I was advised that Jeremy, the manager of the after market tint completed the re do job himself. Finally at around 5pm I could not wait any longer and asked for transportation from my home to the dealership. That also did not turn out well but Stephanie was kind enough and called me to advise me that Nate, from the dealership would come pick me up and he did just that.
I arrived at the dealership close to 6pm and was again greeted very nicely and professionally by Stone. He walked around my vehicle with me to check out the tint replacement job. He inspected prior to my arrival and only noted one issue that sounds like after 48 hours it will disappear.
My whole point in taking the time to write this dealership evaluation is to make sure this does not happen to anyone else. Whoever installed the first go round of window tint did a sloppy rush job and wasted 2 days of my life and inconvenienced me when it should have been one and done, and I’d be a happy customer on my way. There was absolutely no attempt to clean up my vehicle afterwards and just slammed on tint and called it a day. I, as a customer expected a complete job from beginning to end and that did not happen.
I do want to highlight that this poor evaluation does not reflect on my salesmen Rhett and Marcus, Edith, Stephanie and Maisy from Service, or Stone , my Service Advisor, who have been nothing short of amazing, professional and very pleasant to deal with. My only complaint is solely based on whoever installed the original window tint on my vehicle.
Other than this after purchase bad incident, I have absolutely loves my Genesis experience and only hope this was an isolated incident!

Verified Customer
Layton, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
verified customerVerified Customer
10
Category: Service
Awesome service
Everyone is always so friendly and attentive

YC
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Yvonne C.
Roy, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Young Genesis of Ogden is amazing at customer service !
Amazing customer service!! Quick response time and they treat you like family !
Recommended

YC
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Yvonne C.
Roy, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
verified customerVerified Customer
Category: Service
Amazing service at Young Genesis Ogden
Great service and fast response time. Everyone is so friendly and all my questions are answered !
Recommended

Verified Customer
Layton, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
verified customerVerified Customer
Category: Service
Excellent Service Experience
The service dept was excellent. Listened to my concerns and took care of the problem quickly. Taylor was great!
Recommended

CJ
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Clifton J.
Utah
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/22/2021
verified customerVerified Customer
Category: Service
What I primarily took the car in to have done was not done...but $400+ of also-attended work was.
I was told my front bumper was too deeply scratched to be buffed, that the bumper would need to be repainted or replaced. Not true: I buffed it myself with a sponge, completely removing what were surface remnants of a rubber pad I hit on the freeway, as I had explained to the staff. I arrived on time for my appointment, then waited 3 hours for Genesis of Ogden to complete an oil change and inspection.
Not Recommended
TODD M B., Service Manager from Genesis Of Ogden responded on 03/24/2021 12:58 PM

I have been trying to contact you regarding your last visit.  Please call me at your earliest convenience.

Todd Barker
Service Manager
801-337-6190
tbarker@younghyundaiutah.com
TODD M B., Service Manager from Genesis Of Ogden responded on 03/30/2021 03:29 PM

Thank you so much for you time today. It always help to talk with people about the things that have happened and make corrections for the future. 

Todd Barker
Service Manager
801-337-6190
tbarker@younghyundaiutah.com

EH
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Elaine H.
Layton, UT
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/02/2020
verified customerVerified Customer
Category: Service
Disappointment
Very disappointing. Should not have to follow up on everything.
Not Recommended

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