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Genesis Of Palm Springs

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(71 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5
5
Total ReScores
4.2
ReScore Average
84
Net Promoter Score ®

Business Details

Categories
Contact
(760) 202-8888
No Business Hours Provided

Business Hours

* No Time Zone Provided
3919 East Palm Canyon Palm Springs, CA 92264
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(71 Reviews)

RE
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Richard E.
Cathedral City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2022
10
Category: Service
Oil Change and inspection
Jena at Palm Springs Genesis is amazing. Always knowledgeable and accommodating. I've purchased 4 cars from this dealership as they are amazing from purchase to service. A+++++.

SP
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Steven P.
Palm Springs, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customerVerified Customer
10
Category: Service
Genesis of Palm Springs offers a satisfying experience
Service at Genesis of Palm Springs is high quality and a friendly experience.
ALYSSA L S., CXI Manager from Genesis Of Palm Springs responded on 03/22/2022 10:43 AM

Good morning Steven, thank you for your feedback! We appreciate your patience as we are currently under renovations, we greatly value and appreciate you. We can't wait to show you our new facilities & dealership soon! Thank you again and we are here anytime you may need us! 

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com

Verified Customer
Rancho Mirage, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2022
verified customerVerified Customer
0
Category: Service
Good service department. Terrible sales department.
GV80 is overly complicated and received zero support from sales staff at PS Hyundai to help understand and learn. It is not user friendly, and is certainly not in any way comparable to our Mercedes in functionality. But it is very pretty…which in hindsight was a bad reason to purchase a vehicle.
However the service department was very efficient and friendly, and the valet service was seamless.
ALYSSA L S., CXI Manager from Genesis Of Palm Springs responded on 03/15/2022 10:40 AM

Good morning, thank you for your feedback! I'd like to apologize for your experience with our sales department. I will be reaching out to have a phone call discussion with you to see how we can further improve our Genesis team for you. We appreciate your patience as we are currently under renovations, we greatly value and appreciate you. We can't wait to show you our new facilities & dealership soon! Thank you again and we are here anytime you may need us! 

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com

GT
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Gene T.
Beaumont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
verified customerVerified Customer
10
Category: Service
Amazement
My first experience with maintenance for my Genesis. We are low mileage users so only have the car maintained once a year. Appointment was easily made and day of service was handled with courtesy and professionalism. I was notified once that the car would soon be ready. The waiting area was comfortable and accommodating. Coffee was available. The service was prompt. When notified the car was ready I was shown the payment area. Upon presentation of the bill, I was amazed at how reasonable the cost was. Previous automobile was a Jaguar. I was never amazed at how reasonable the cost was!! Entering into the car found it to be clean inside and out. Total experience was A +. Kudos to Hyundai. Sonya
ALYSSA L S., CXI Manager from Genesis Of Palm Springs responded on 03/10/2022 10:33 AM

Good morning Gen, thank you for your feedback! We appreciate your patience as we are currently under renovations, we greatly value and appreciate you. We can't wait to show you our new facilities & dealership soon! Thank you again and we are here anytime you may need us! 

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com

TL
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Tom L.
Palm Springs, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customerVerified Customer
10
Category: Service
5 Star Service!
I am so impressed with the service experience I had with Genesis of Palm Springs. They brought a loaner G 80 to my home, picked up my car, AND brought me coffee! I have owned Mercedes, BMW, Porsche in the past, and never had an experience like Genesis of Palm Springs. I feel extremely spoiled, in a very good way.
ALYSSA L S., CXI Manager from Genesis Of Palm Springs responded on 02/25/2022 04:39 PM

Hi Tom, thank you for your feedback! We appreciate your loyalty and great feedback. It was a pleasure serving you and we are always here whenever you need us! Hope you enjoyed your latte, thank you again & have a good weekend! 

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com

Verified Customer
Rancho Mirage, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customerVerified Customer
10
Category: Service
Great service
Efficient and courtelus service
ALYSSA L S., CXI Manager from Genesis Of Palm Springs responded on 12/16/2021 11:31 AM

Good morning, thank you for your feedback! We appreciate your loyalty and great feedback. It was a pleasure serving you and we are always here whenever you need us! Thank you again, have a good day! 

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com

Verified Customer
Encinitas, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/15/2021
verified customerVerified Customer
10
Category: Service
Area under construction but service still good
We have bought 2 cars here and will continue to use their service center. Currently in process of Renovations which make it tricky to get to the service area
ALYSSA L S., CXI Manager from Genesis Of Palm Springs responded on 11/15/2021 03:30 PM

Good afternoon, thank you for your feedback! I'd like to appologize for your experience & I'd be happy to follow up to make sure we can improve our team for you. You are highly valued and appreciated and we would love nothing more than to resolve your concerns and make your next Genesis experience exceptional. We are here anytime you need us!

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com

MC
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Monte C.
Laguna Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customerVerified Customer
10
Category: Service
Outstanding/Exceeded Expectations
I have been an Audi customer for the last 20 years. I recently purchased my first Genesis because I felt Audi had kept raising prices and lowering the quality of product and service. Genesis has exceeded my expectations regarding my decision to switch to a Genesis GV80 from Audi A7 and S5.
ALYSSA L S., CXI Manager from Genesis Of Palm Springs responded on 10/25/2021 01:56 PM

Good afternoon, thank you for your feedback! We appreciate your loyalty and great feedback. It was a pleasure serving you and we are always here whenever you need us! Thank you again, have a good day!

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com

GR
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Gustavo R.
Palm Springs, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2021
verified customerVerified Customer
10
Category: Service
Great experience
Valet service was excellent! They were on time and didn’t take long to maintenance my vehicle and when they returned it they were right on time with great customer service. Also the valet vehicle was clean and fun. Lastly they washed our car before delivery which is always nice :)
ALYSSA L S., CXI Manager from Genesis Of Palm Springs responded on 10/25/2021 01:56 PM

Good afternoon Gustavo, thank you for your feedback! We appreciate your loyalty and great feedback. It was a pleasure serving you and we are always here whenever you need us! Thank you again, have a good day!

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com

DP
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David P.
Rancho Mirage, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
verified customerVerified Customer
10
Category: Service
wonderful Genesis Service
I live in Los Angeles and go to Palm Springs to my condo once or twice a month and had previously bought my 2021 Genesis G80 at Palm Springs Genesis. Thus, I take the opportunity to have my car serviced when in Palm Springs. My experience with Service agent Jena Porter was the best I have ever had . She was competent nice and took really good care of me and my car, had everything scheduled on time and told me exactly how long my service visit was gong to take while I waited in the customer lounge. Will only have my car serviced there in the future as a result of this outstanding service.
David P.
ALYSSA L S., CXI Manager from Genesis Of Palm Springs responded on 10/14/2021 02:40 PM

Good afternoon David, thank you for your feedback! We appreciate your loyalty and great feedback. It was a pleasure serving you and we are always here whenever you need us! Thank you again, have a good day!

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com
ALYSSA L S., CXI Manager from Genesis Of Palm Springs responded on 10/14/2021 02:40 PM

Good afternoon Arnold, thank you for your feedback! We appreciate your loyalty and great feedback. It was a pleasure serving you and we are always here whenever you need us! Thank you again, have a good day!

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com

B
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B.
Cathedral City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
verified customerVerified Customer
10
Category: Service
Great Experience!
Great customer service highly recommend this place.
ALYSSA L S., CXI Manager from Genesis Of Palm Springs responded on 09/15/2021 04:30 PM

Good afternoon, thank you for your feedback! We appreciate your loyalty and great feedback. It was a pleasure serving you and we are always here whenever you need us! Thank you again, have a good day!

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com

WP
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William P.
Rancho Mirage, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/14/2021
0
Category: Service
Only interested in a sale
I got a 5 minute review of the and was handed the keys. App never worked, I had to call Genisis. This was only a sales event for an $80,000 car. They should walk over to MBZ next to learn about customer buying experience.
ALYSSA L S., CXI Manager from Genesis Of Palm Springs responded on 08/26/2021 03:05 PM

Hi William, thank you for your feedback! I'd like to appologize for your sales experience & i'd be happy to follow up to make sure we can improve our team for you but this survey you filled is for service ( different department). We are here anytime you need us! Thank you!

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com

JR
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James R.
Palm Springs, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customerVerified Customer
Category: Service
Happy Genesis owner
An excellent car - I would recommend one for you!
Recommended
ALYSSA L S., CXI Manager from Genesis Of Palm Springs responded on 07/30/2021 01:40 PM

Hi James, thank you for your feedback! We appreciate your loyalty and great feedback. It was a pleasure serving you and we are always here whenever you need us! Thank you again, have a good day!

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com

JF
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Julie F.
Pacific Grove, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
verified customerVerified Customer
Category: Service
Dependable Excellence
Driving my second Genesis now and have visited other dealerships for various reasons. I'm definitely a fan of the Palm Springs Genesis location. Excellent staff and service here, I highly recommend a visit.
Recommended
ALYSSA L S., CXI Manager from Genesis Of Palm Springs responded on 07/20/2021 12:03 PM

Hi Julie, thank you for your feedback! We appreciate your loyalty and great feedback. It was a pleasure serving you and we are always here whenever you need us! Thank you again, have a good day!

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com

CM
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Cadmael M.
Palm Desert, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
verified customerVerified Customer
Category: Service
Thank you Josh
In no time I was being taken care of for my Periodic Maintenance. For all queries I have, service advisor Josh Chaffin answered and explain them very well. Very knowledgeable when it comes to my Genesis. Again, Thank you, sir Josh Chaffin. Job well-done sir keep it up.
Recommended
ALYSSA L S., CXI Manager from Genesis Of Palm Springs responded on 07/20/2021 12:00 PM

Good afternoon, thank you for your feedback! We appreciate your loyalty and great feedback. It was a pleasure serving you and we are always here whenever you need us! Thank you again, have a good day!

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com
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