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SureCritic / Genesis Of Roanoke Valley
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Genesis Of Roanoke Valley

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(9 Reviews)
-33
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Score Details

5 stars
91%
4 stars
<1%
3 stars
2%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-33
Net Promoter Score ®

Business Details

Categories
Contact
(540) 362-4800
No Business Hours Provided

Business Hours

* No Time Zone Provided
6520 Peters Creek Road Roanoke, VA 24019
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(9 Reviews)
Write a Review
Recent Reviews
JB
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Jacobs B.
South Charleston, WV
2022 Genesis Gv70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/23/2021
verified customerVerified Customer
0
Category: Service
No longer selling / servicing Genesis
I don’t know where to start. The tech joy rode my G80 sport around for 5 days when it was in for brakes. Genesis worked out valet from them due to my previous dealership closing. They never had a Genesis loaner. Most recently they arranged for engine and regular service on my GV70 and drove it 400 miles and didn’t change the oil, or perform any work. Due to an “unexpected” decision to discontinue serving / selling Genesis. Once again I’m an orphaned owner of my cars.
Verified Customer
Beckley, WV
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
verified customerVerified Customer
Category: Service
Fast service in and out
Personnel at service department are fast, efficient, and caring about how they treat you as a customer.
Recommended
STACEY R G., Hyundai Service Manager from Genesis Of Roanoke Valley responded on 07/08/2021 08:21 AM

Thank you for your feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer
Roanoke, VA
2019 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/10/2020
verified customerVerified Customer
Category: Service
Thank you
None!
Recommended
STACEY R G., Hyundai Service Manager from Genesis Of Roanoke Valley responded on 12/10/2020 10:34 AM

Thank you for the feedback.  Someone will be contacting you to discuss your recent service visit.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
ZA
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Zena A.
Roanoke, VA
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020
verified customerVerified Customer
Category: Service
Love my Genesis
I love everyone at the dealer ship so polite and ready to help with anything and intime with everything
Recommended
STACEY R G., Hyundai Service Manager from Genesis Of Roanoke Valley responded on 10/22/2020 11:02 AM

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
SK
gravatar
Sabrina K.
Bluefield, WV
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020
verified customerVerified Customer
Category: Service
All employees were exceptionally professional
Given this service experience was our first with Hyundai of Roanoke I can say the following: service visit was easily scheduled; service representative was readily available to answer questions; service department worked closely with us to assist in returning our car once we experienced an issue and could not return to the dealership in order to retrieve it.
Recommended
ZA
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Zena A.
Roanoke, VA
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
verified customerVerified Customer
Category: Service
Very friendly my staff
Five stars for everything
Recommended
DP
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Dorothy P.
Roanoke, VA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2020
verified customerVerified Customer
Category: Service
Truly Exceptional Service
Truly Exceptional Service
Recommended
RM
gravatar
Russ M.
Penhook, VA
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2020
verified customerVerified Customer
Category: Service
Excellent Service experience on my new 2019 G-90 Ultimate 5 liter all wheel drive
The title says it all........I won’t be having my car serviced anywhere else
Recommended
H
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H.
Roanoke, VA
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
verified customerVerified Customer
Category: Service
A Great Experience
The G90 is the best car I’ve ever owned and the folks at GRV have been great to work with!
Recommended
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