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SureCritic / Genesis Of Roswell
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Genesis Of Roswell

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(28 Reviews)
62
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Score Details

5 stars
75%
4 stars
6%
3 stars
10%
2 stars
3%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
8
Total ReScores™
4.3
ReScore™ Average
62
Net Promoter Score ®

Business Details

Categories
Contact
(770) 225-5600
No Business Hours Provided

Business Hours

* No Time Zone Provided
11446 Alpharetta Highway Roswell, GA 30076
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(28 Reviews)
Write a Review
Recent Reviews
JB
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Joe B.
Roswell, GA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/01/2022
3
Category: Service
Service department
No one answers the phone in the service department, no one calls back when you leave a message
BB
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Bruce B.
Kennesaw, GA
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customerVerified Customer
10
Category: Service
Quick
I was able to get I. Get my Genesis serviced and buy a Brand new 2022 TusconAWD Hybrid and get back home before rush hour. I give Mike Ennis, Mike Cornfield and Capers Alston credit for making it haopen.
ANTHONY D. from Genesis Of Roswell responded on 03/16/2022 10:08 AM

Thanks for your continued business!!!

MW
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Michael W.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
10
Category: Service
Genesis service
I Leased my G70 from Genesis of Roswell in 2019. They offered the most affordable, efficient and transparent experience of all the Atlanta dealerships with whom I engaged at the time, and perhaps my best leasing experience ever. Unfortunately, the dealership is not the closest to me, so I explored servicing my car through other Genesis dealers during the lease over the past few years, but with unsatisfactory service (and occasionally poor results). I returned to Genesis of Roswell for my last servicing, and once again was impressed by their operation, especially the service I received from Mike Ennis. I've recently purchased my G70 off the lease and plan to use Genesis of Roswell as my go-to service department going forward. Highly recommended.
ANTHONY D. from Genesis Of Roswell responded on 03/15/2022 11:52 AM

THANK YOU FOR YOUR FEEDBACK!!

BS
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Brad S.
Atlanta, GA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customerVerified Customer
10
Category: Service
Genesis Service
Andrew S. continues to provide personal Class A customer service. You don't see it much lately, but its always experienced at Rick Case.
ANTHONY D. from Genesis Of Roswell responded on 02/22/2022 07:30 PM

Thank you for your continued business!

Anthony Delgardio
General Manager

STEVE P., Service Manager from Genesis Of Roswell responded on 02/23/2022 06:00 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer
Atlanta, GA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
verified customerVerified Customer
10
Category: Service
Gives great service
Well definitely do business with them again.
STEVE P., Service Manager from Genesis Of Roswell responded on 02/18/2022 02:56 PM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
DB
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Dwoyne B.
Roswell, GA
2021 Genesis Gv80
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2022
verified customerVerified Customer
Category: Service
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/13/2022
4
Category: Service
Resolved issue
The GM called me right away to resolve the issue that I had. I can actually say I wasn’t expecting that but he listened and resolved the matter. That’s quality service
ANTHONY D. from Genesis Of Roswell responded on 01/13/2022 02:28 PM

Dear Mr. Brooks,

I noticed your review and would like to learn more about the experience you had at my store. I will be reaching out to you tomorrow or you can call me anytime on my cell 646-460-3103.  Look forward to speaking with you.



Best Regards,
Anthony Delgardio

General Manager

ANTHONY D. from Genesis Of Roswell responded on 01/14/2022 10:51 AM

Mrs. Brooks pleasure speaking with you a moment ago.  Thank you so much for your time and I look forward to seeing you here for your next service!! I have sent a new survey as we have discussed.  Thank you!

Anthony Delgardio 
General Manager
Rick Case Genesis

LL
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Lee L.
Woodstock, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
10
Category: Service
Genesis Sales
This is my fourth round of purchasing new vehicles from Rick Case of Roswell. Each time, I drive away very pleased. I have never received any price gauging or the sales games that other places tend to use. Thanks Ashley!!
LL
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Lee L.
Woodstock, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
10
Category: Service
Sales
This is my fourth round of purchasing new vehicles from Rick Case of Roswell. Each time, I drive away very pleased. I have never received any price gauging or the sales games that other places tend to use.
Verified Customer
Dallas, GA
2022 Genesis Gv70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/21/2021
verified customerVerified Customer
1
Category: Service
Service sales
Just not up to speed with the genesis brand clients
Verified Customer
Alpharetta, GA
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
verified customerVerified Customer
Category: Service
Thank you
Thanks
Recommended
JP
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Jefferson P.
Marietta, GA
2018 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/15/2020
verified customerVerified Customer
Category: Service
Not impressed
Really poor service and bad attitude as a bonus.
Not Recommended
MB
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Mark B.
Martin, GA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
verified customerVerified Customer
Category: Service
Genesis
Great service
Recommended
STEVE P., Service Manager from Genesis Of Roswell responded on 11/24/2020 04:27 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
P
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P.
Alpharetta, GA
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2020
verified customerVerified Customer
Category: Service
Great people
These are the best people
Recommended
PG
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Peter G.
Jasper, GA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
verified customerVerified Customer
Category: Service
very satisfied
always helpful
Recommended
BB
gravatar
Brian B.
Roswell, GA
2018 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/30/2020
verified customerVerified Customer
Category: Service
Complimentary Service
Attemped to bill me for complimentary oil/filter change.
Not Recommended
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