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Genesis Of Savannah

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(8 Reviews)
55
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
1
Total ReScores
5.0
ReScore Average
55
Net Promoter Score ®

Business Details

Categories
Contact
(912) 352-4747
No Business Hours Provided

Business Hours

* No Time Zone Provided
7011 Abercorn Street Savannah, GA 31406
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(8 Reviews)

Verified Customer
Savannah, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customerVerified Customer
10
Category: Service
Everything went extremely well.
Greeted warmly. Ashley provided great service.
CHRIS S., General Manager from Genesis Of Savannah responded on 03/03/2022 12:29 PM

Thank you for choosing us for service.

Chris Schimek General Manager AutoNation Genesis of Savannah AutoNation Hyundai of Savannah 912-244-5233 O 803-586-0524 C Schimekc@autonation.com

KL
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Keith L.
Richmond Hill, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customerVerified Customer
10
Category: Service
Great Service
Highly recommend the service department for all of your Genesis needs. Great staff and reasonable service times. Waiting area is nice and clean.
CHRIS S., General Manager from Genesis Of Savannah responded on 03/03/2022 12:29 PM

Thank you for choosing us for service.

Chris Schimek General Manager AutoNation Genesis of Savannah AutoNation Hyundai of Savannah 912-244-5233 O 803-586-0524 C Schimekc@autonation.com

KH
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Kenneth H.
Savannah, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
verified customerVerified Customer
9
Category: Service
Great service
Everything was as expected.

Verified Customer
Savannah, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customerVerified Customer
10
Category: Service
Service excellent! Valet service a plus
We are very pleased with the Genesis brand. Service was outstanding.

MV
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Mark V.
Savannah, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customerVerified Customer
Category: Service

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/10/2022
10
Category: Service
Not quite the promised level of service
Having owned several other competing luxury brands, I have to say the customer experience is not what is expected or promised by the manufacturer’s literature. They have a good way to go to meet the Porsche, Lexus, BMW, Infinity level of customer experience.
The new GM understands this and is very motivated to make the changes necessary to meet customer expectations.
CHRIS S., General Manager from Genesis Of Savannah responded on 01/12/2022 06:50 AM

Thank you for choosing us to do your service and for the honest feedback. We are working to elevate our Genesis customer experience and value your input.


BA
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Brian A.
Savannah, GA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/02/2021
verified customerVerified Customer
5
Category: Service
Wish it could have all the amenities I pay for.
I didn't like the service this time.
DANIEL K C. from Genesis Of Savannah responded on 12/04/2021 05:59 AM

I am very sorry for your experience.  We are not up to par right now, but are working torwards it.  We like everybody else are trying to hire more people.  Do to the shortage of vehicles,  our loaner program is short of vehicles.  We are working hard to correct these issues.
Dan


Verified Customer
Savannah, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
verified customerVerified Customer
6
Category: Service
Service excellent; Lack of valet or Loaner Problematic
Please see above.
DANIEL K C. from Genesis Of Savannah responded on 12/04/2021 06:05 AM

I am sorry for your experience.  We are working towards correcting these issues to have more personnel and loaner vehicles.
Dan


JB
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James B.
Savannah, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
verified customerVerified Customer
10
Category: Service
Everything went well
I’m not much of a talker but over everything went well doing my time there
DANIEL K C. from Genesis Of Savannah responded on 11/10/2021 02:13 PM

Thank you for your business and it is always great to visit with you.
Dan


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