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SureCritic / Genesis Of Savannah
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Genesis Of Savannah

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(19 Reviews)
50
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Score Details

5 stars
84%
4 stars
4%
3 stars
7%
2 stars
2%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
3
Total ReScores™
5.0
ReScore™ Average
50
Net Promoter Score ®

Business Details

Categories
Contact
(912) 352-4747
No Business Hours Provided

Business Hours

* No Time Zone Provided
7011 Abercorn Street Savannah, GA 31406
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(19 Reviews)
Write a Review
Recent Reviews
WL
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Walter L.
Savannah, GA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customerVerified Customer
10
Category: Service
Excellent
Dan Cook the service manager always goes above & beyond we we reach out to him. Our Service experience has always been excellent at this dealership.
DANIEL K C. from Genesis Of Savannah responded on 09/29/2021 05:50 AM

Thank you for your business and the 5 star rating.  Always a pleasure to see and assist you both.
Dan

RW
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Ronald W.
Hinesville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2021
10
Category: Service
Fantastic
Savannah Genesis is the epitome of customer satisfaction.
DANIEL K C. from Genesis Of Savannah responded on 09/13/2021 04:47 AM

Thank you!!!
Dan

TM
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Troy M.
Savannah, GA
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2021
verified customerVerified Customer
5
Category: Service
Recall service for G80 Turbo
Overall service was good…more attention to cleanliness of vehicle on return would be appreciated!
DANIEL K C. from Genesis Of Savannah responded on 08/16/2021 01:29 PM

Thank you for your business and the 5 star rating.  I am sorry for the cleanliness of the vehicle.  We would be glad to take care of any issues you on the cleanliness of the vehicle.
Dan

BS
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Bruce S.
Savannah, GA
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
verified customerVerified Customer
Category: Service
Customer Service
The customer service and service department is excellent.
Recommended
DANIEL K C. from Genesis Of Savannah responded on 08/10/2021 04:53 AM

Thank you for your business and the 5 star rating. "Tear them up at Bridge" and stay safe.
Dan

Verified Customer
Savannah, GA
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customerVerified Customer
Category: Service
They are attentive
I shall return
Recommended
DANIEL K C. from Genesis Of Savannah responded on 07/31/2021 10:47 AM

Thank you for your business and the 5 star rating.
Dan

LA
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Lori A.
Statesboro, GA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2021
verified customerVerified Customer
Category: Service
I love Genesis!
The service department is amazing as was our salesperson. Incredible experience so far!
Recommended
Verified Customer
Savannah, GA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
verified customerVerified Customer
Category: Service
Very professional
Clean, courteous and professional. Only issue was that I had to wait two weeks to get servicing scheduled.
Recommended
DANIEL K C. from Genesis Of Savannah responded on 07/06/2021 09:22 AM

Thank you for your business and the 5 star rating.  I am very sorry it took that long to get you scheduled.  We have been extremely busy, and like everyone else, we could use more technicians and support personnel. I am sorry for any inconvenience this caused you.  Thanks again.
Dan

CB
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Carol B.
Savannah, GA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
verified customerVerified Customer
Category: Service
They have many nice cars in stock
Peacock Hyundai sells Genesis vehicles,would be nice to have a genesis stand alone dealership.Having said that all of the staff at this dealership have been a pleasure to do business with.
Recommended
DANIEL K C. from Genesis Of Savannah responded on 06/05/2021 10:02 AM

Thank you for your business.  I enjoyed meeting you.  Stay safe.
Dan

DH
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Donald H.
Richmond Hill, GA
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021
verified customerVerified Customer
Category: Service
Best Dealer Ever
An unnamed family member absolutely destroyed one of my rims on a concrete curb to the point that I nearly cried. I then called Genesis of Savannah and spoke to Ashley, a member of the Superhero/Celebrity Service Team, to see what if anything could be done to fix the rim. She swiftly set up an appointment to have a traveling rim-fixer guy work his magic. He did such a phenomenal job that I’m second guessing if the rim was completely replaced as opposed to repaired. 10 out of 10 would still recommend this dealer.
Recommended
DANIEL K C. from Genesis Of Savannah responded on 05/05/2021 03:13 PM

Always a pleasure to assist you.  I am glad Ashley got you taken care of.  Thanks for your continued trust and business.
Dan

Verified Customer
Savannah, GA
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2021
verified customerVerified Customer
Category: Service
Great service
Very professional, picked up my vehicle on time as promised and returned it clean and in a timely manner. Would service with them again in the future.
Recommended
DANIEL K C. from Genesis Of Savannah responded on 02/17/2021 07:02 AM

Thank you for your business and the 5 star rating. I look forward to assisting you again in the future.
Dan

DH
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Donald H.
Richmond Hill, GA
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
verified customerVerified Customer
Category: Service
Awesome Dealer
My service advisor, who looks like Keith Urban, was awesome as usual. 10 out of 10 would recommend this dealership.
Recommended
DANIEL K C. from Genesis Of Savannah responded on 02/17/2021 07:05 AM

Thank you for your business and the 5 star rating.  I will pass your complement on to Adam (aka Keith Urban).
Dan

Verified Customer
Savannah, GA
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
verified customerVerified Customer
Category: Service
Genesis
Great service.
Recommended
DANIEL K C. from Genesis Of Savannah responded on 11/20/2020 02:32 PM

Thank you for your business and the 5 star rating.  I will pass your comments on to Adam.
Dan

WL
gravatar
Walter L.
Savannah, GA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
verified customerVerified Customer
Category: Service
Service
Our experience with the service department staff was excellent. Dan our service manager went over & above.
Recommended
DANIEL K C. from Genesis Of Savannah responded on 10/21/2020 03:52 PM

Thank you both for your business and friendship.  Look forward to seeing you all soon.
Dan

Verified Customer
Savannah, GA
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
verified customerVerified Customer
Category: Service
They keep their word
So far, the dealer provides excellent service. I was sorry the vehicle had a repair issue so soon after the initial purchase.
Recommended
DANIEL K C. from Genesis Of Savannah responded on 09/03/2020 07:32 AM

Thank you for your business.  I am sorry you had an issue with the vehicle.  I was glad to be able to "rescue" your wife and the sea food, and hope it was all good.  Please call on me if I can help in any way.
Dan

DH
gravatar
Donald H.
Richmond Hill, GA
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
verified customerVerified Customer
Category: Service
Great Dealership
10 out of 10 would recommend.
Recommended
DANIEL K C. from Genesis Of Savannah responded on 08/20/2020 02:38 PM

Enjoyed meeting you.  Thank you for your business and the 5 star rating.
Dan

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