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SureCritic / Genesis Of Spring
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Genesis Of Spring

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(68 Reviews)
62
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Score Details

5 stars
82%
4 stars
7%
3 stars
5%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
10
Total ReScores™
4.9
ReScore™ Average
62
Net Promoter Score ®

Business Details

Categories
Contact
(832) 446-4000
No Business Hours Provided

Business Hours

* Central Time (US & Canada)
20440 I 45 North Spring, TX 77373
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(68 Reviews)
Write a Review
Recent Reviews
Verified Customer
Spring, TX
2017 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/08/2022
verified customer Verified Customer
0
Category: Service
Horrible Wait Times and TERRIBLE SERVICE DEPT
This service department has the worst wait times and the worst customer service experience. Seeing as though they operate on luxury vehicles, you would think you are receiving a service that reflects that. In addition, the wait times for service are outrageous and your service consultant will be very annoyed if you ask them anything. When I approached my consultant-Chris, he said “What’s up?” And this was our first encounter, never discussed my services or anything.
Tim S., Fixed Ops Director from Genesis Of Spring responded on 02/09/2022 09:15 AM

Tim Shipe
Fixed Ops Director
832-446-4021
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