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SureCritic / Genesis Of Vandalia
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Genesis Of Vandalia

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(12 Reviews)
68
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Score Details

5 stars
86%
4 stars
8%
3 stars
4%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
3
Total ReScores™
5.0
ReScore™ Average
68
Net Promoter Score ®

Business Details

Categories
Contact
(937) 665-1777
No Business Hours Provided

Business Hours

* No Time Zone Provided
1220 West National Road Vandalia, OH 45377
Get Directions
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(12 Reviews)
Write a Review
Recent Reviews
Verified Customer
Celina, OH
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
10
Category: Service
First time in for service
Exceptionally easy to make appointment. Did not take long at all.
RYAN C., Service Manager from Genesis Of Vandalia responded on 03/15/2022 10:00 AM

Thank you for the review!

Ryan Caldwell
Service Manager
937-665-1777
Rcaldwell@airhyundai.com
KM
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Kevin M.
Troy, OH
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
verified customerVerified Customer
10
Category: Service
GENESIS HAS A GREAT SERVICE PROGRAM
GENESIS HAS A GREAT SERVICE PROGRAM, MUCH BETTER AND MORE RESPONSIVE AND ALSO CHEAPER THAN MY PREVIOUS LEXUS PROGRAM
RYAN C., Service Manager from Genesis Of Vandalia responded on 09/20/2021 06:22 AM

Thank you so much for the review!!

Ryan Caldwell
Service Manager
937-665-1777
Rcaldwell@airhyundai.com
RH
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Randy H.
Fairborn, OH
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
verified customerVerified Customer
Category: Service
Quality service
Service rep who assisted me was professional, attentive to my specific directions on how to handle my G80.
Recommended
RYAN C., Service Manager from Genesis Of Vandalia responded on 08/02/2021 03:21 PM

Thank you so much for the review!

Ryan Caldwell
Service Manager
937-665-1777
Rcaldwell@airhyundai.com
MO
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Michael O.
Dayton, OH
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2021
verified customerVerified Customer
Category: Service
First service
Service was very good for my first time!
Recommended
RYAN C., Service Manager from Genesis Of Vandalia responded on 04/07/2021 03:44 AM

Thank you so much for the review!

Ryan Caldwell
Service Manager
937-665-1777
Rcaldwell@airhyundai.com
DW
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Daniel W.
Clayton, OH
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2021
verified customerVerified Customer
Category: Service
Overall excellence
Outstanding dealership
Recommended
RYAN C., Service Manager from Genesis Of Vandalia responded on 03/24/2021 10:58 AM

Thank you so much for the review!

Ryan Caldwell
Service Manager
937-665-1777
Rcaldwell@airhyundai.com
KM
gravatar
Kevin M.
Troy, OH
2019 Genesis G90
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2021
verified customerVerified Customer
Category: Service
DID A GOOD JOB
They were very courteous when they picked up and drop the car off.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2021
Category: Service
DID A GOOD JOB
The car came back cleaner than when it was picked up
Recommended
RYAN C., Service Manager from Genesis Of Vandalia responded on 02/22/2021 04:09 AM

Thank you so much for the review, I am working hard with the staff to put actions in place so valets are not missed in the future. We appreciate the opportunity you gave us and the time you spent to fill out the survey.

Ryan Caldwell
Service Manager
937-665-1777
Rcaldwell@airhyundai.com
TH
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Tony H.
Sidney, OH
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020
verified customerVerified Customer
Category: Service
Honest, fair, reliable service every time!
I have relied on Genesis of Vandalia / Airport Hyundai for my service needs for many years. They always provide exceptional, fast, honest, and reliable service for my vehicles. Taylor and Bruce are two of the best service advisors I've ever worked with. I recommend their service department to anyone who is looking for a level of service that's hard to find elsewhere.
Recommended
PG
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Paul G.
Vandalia, OH
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
verified customerVerified Customer
Category: Service
Maintenance service exceeds expectations
Outstanding product — my 2018 Genesis G80 is, unquestionably, the finest automobile I've ever owned. I'm 78 years old and I've owned many good (and a couple not-so-good) cars over the decades, but my Genesis is a delight every time I get behind the wheel.

The beauty, comfort, and functionality of the car are matched by the superb maintenance service and support afforded by Joseph Airport Genesis/Hyundai. The management and staff are knowledgeable, competent, and responsive to customer needs, and have never failed to meet — and in most cases exceed — my expectations.
Recommended
BRUCE A C., Parts and Service Director from Genesis Of Vandalia responded on 02/05/2020 01:56 PM

Dear Paul,
We truly appreciate your kind words on the survey we sent you. We thank you for the high scores and hope to see you again soon. (for an oil and filter change) :).
Thanks again
Bruce

Bruce Corbolotti
Parts and Service Director
937-665-1774
RP
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Ronald P.
Englewood, OH
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
verified customerVerified Customer
Category: Service
G80
Excellent!
Recommended
BRUCE A C., Parts and Service Director from Genesis Of Vandalia responded on 02/05/2020 04:27 AM

Dear Ronald,
Thank you so much for the kind comments on the survey we sent you. We look forward to your visits with us. You are a very kind person and we truly appreciate you. Thank you for your business and we will see you again soon.
Thank you.
Bruce

Bruce Corbolotti
Parts and Service Director
937-665-1774
JS
gravatar
James S.
Lima, OH
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2019
verified customerVerified Customer
Category: Service
Friendly , professional and fair
Friendly, professional and a true pleasure
Recommended
BRUCE A C., Parts and Service Director from Genesis Of Vandalia responded on 12/20/2019 04:35 AM

Dear James,
Thank you so much for giving us the highest scores on the survey we sent you. We thank
 you for your kind comments and we truly appreciate your business.
Thanks again.
Bruce

Bruce Corbolotti
Parts and Service Director
937-665-1774
PG
gravatar
Paul G.
Vandalia, OH
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2019
verified customerVerified Customer
Category: Service
Maintenance service exceeds expectations
In November 2018, I was responsible for very extensive damage to the undercarriage of my 2018 Genesis G80. The maintenance staff at Genesis of Vandalia accomplished the formidable repair of my car in an accelerated time frame, and provided timely, accurate status of the repair process throughout. During November 2019, the maintenance staff conducted a mandatory replacement of my G80's turbo oil feed tube. This was complex process that necessitated pulling the engine; it was accomplished in less than the anticipated repair time.

In both of these examples I've been extremely pleased that the service work was performed sooner than expected. Even more important to me, my G80 was returned to me with fully restored functionality and like-new performance. The entire maintenance staff, from the service manager on down, has always been knowledgeable, competent, and courteous. This outstanding behavior is shown not just for major, high-dollar service work, but for routine maintenance work as well. I cannot recommend Genesis of Vandalia highly enough.
Recommended
BRUCE A C., Parts and Service Director from Genesis Of Vandalia responded on 12/02/2019 04:31 AM

Dear Paul,
Thank you so much for the kind comments on the survey we sent you. We appeciate you business and thank you for the high survey scores. We look forward to your next visit.
Thanks again.
Bruce

Bruce Corbolotti
Parts and Service Director
937-665-1774
JA
gravatar
Judith A.
Dayton, OH
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
verified customerVerified Customer
Category: Service
Ideal maintenance for my car.
Easy to maintain my Genesis G90
Recommended
BRUCE A C., Parts and Service Director from Genesis Of Vandalia responded on 11/26/2019 02:07 PM

Dear Judith,
Thank you so much for the high scores on the survey we sent you. It is our pleasure to service you. Thank you for your kind comments. We look forward to your next visit.
Thanks again.
Bruce

Bruce Corbolotti
Parts and Service Director
937-665-1774
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