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SureCritic / Genesis Of Virginia Beach
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Genesis Of Virginia Beach

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(39 Reviews)
54
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Score Details

5 stars
73%
4 stars
14%
3 stars
9%
2 stars
2%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores™
4.0
ReScore™ Average
54
Net Promoter Score ®

Business Details

Categories
Contact
(757) 490-1111
No Business Hours Provided

Business Hours

* No Time Zone Provided
3700 Sentara Way Virginia Beach, VA 23452
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(39 Reviews)
Write a Review
Recent Reviews
LA
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Laura A.
Virginia Beach, VA
2019 Genesis G70
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/11/2022
verified customerVerified Customer
5
Category: Service
Slow process for an oil chsnge
I had a 1015 appointment to get my oil changed the other day. My advisor did not greet me and I had to go find him after about 25 minutes to see what was going on with my car. He was very nice and apologetic and said that they are just running behind with putting 60 to 80 cars through there a day. Then he came and brought me my discharge paperwork and I paced back and forth waiting for someone to bring my car around and again he came over and said sorry they’re just getting Out of a meeting. It was over two hours just to get a simple oil change. Also they vacuumed the front of my car but did not vacuum the backseat or the floorboards in the back.
JC
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Jonathan C.
VA
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
verified customerVerified Customer
10
Category: Service
My experience was great
The service I received from Renee was awesome he was very knowledgeable of what was going on with my vehicle
NM
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Nicholas M.
Virginia Beach, VA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
10
Category: Service
Service Above & Beyond
Excellent communication by Jessica in Service
TF
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Timothy F.
Virginia Beach, VA
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Category: Service
Wonderful
Great service.
ES
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Eliseo S.
Virginia Beach, VA
2022 Genesis Gv70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/14/2022
verified customerVerified Customer
8
Category: Service
Satisfied
Needed improvement.
MP
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Michelle P.
Virginia Beach, VA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customerVerified Customer
9
Category: Service
Situation made right
This was not the best overall experience I have had with the service dept. However, when the service advisor (Perchanda) was made aware of the issues I was having she called me twice and made the situation right. It's refreshing and heartening to know that good customer service and care still exists. Still a loyal customer....
JJ
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Jack J.
Virginia Beach, VA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
10
Category: Service
First Service with Genesis
This was my first schedule service appointment that was prior to the 8,000 mile service as required. Loaner was delivered to my office at the exact time promised and my Genesis was delivered to my home when completed after being washed. How much more can you ask for!
JB
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John B.
Chesapeake, VA
2021 Genesis Gv80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/13/2022
verified customerVerified Customer
5
Category: Service
Parts available to support appt
We were notified our GV80 was ready to have its first oil and filter change. We scheduled our appt, dropped the vehicle off, and then was notified the following day there was no new oil filters available. This should have been discovered prior to us delivering our car. They cleaned the old oil filter and reinstalled. Not sure this is really the best way to accomplish an oil and filter change. We understand products today are not shipping as routinely as they use to, but rescheduling would have been a better solution. Now if have to take it back in to have the oil changed so the new filter can be installed. Not munch of a cost benefit to either of us.
RA
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Robert A.
Norfolk, VA
2019 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/07/2022
verified customerVerified Customer
8
Category: Service
Scheduled 22,500 mile service
Excellent except for out-of-stock engine filter--requiring a return trip.
WH
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William H.
Virginia Beach, VA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customerVerified Customer
9
Category: Service
Excellent service
Service work and service rep as well as the mechanic were all 1st rate quality!
Verified Customer
Chesapeake, VA
2018 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/21/2021
verified customerVerified Customer
4
Category: Service
Na
Na
CG
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Carolyn G.
Virginia Beach, VA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customerVerified Customer
10
Category: Service
Isabel
Isabel was the likely reason for my positive review! She exceeded my expectations for my service on my GV80! She kept me informed and delivered my car clean and ready!
RC
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Robert C.
Virginia Beach, VA
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
verified customerVerified Customer
10
Category: Service
the best
the best service
JD
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Joseph D.
Chesapeake, VA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
verified customerVerified Customer
10
Category: Service
Review of service on my GV80 2021
Thank you for a stress free service on my GV80 2021. I am enjoying driving this suv. I am waiting to experience driving a newer model just to see if it is possible to improve on this vehicle. The only regret I have is that I did not get the top of the line.
JZ
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Jeffrey Z.
Vlg Wellingtn, FL
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
10
Category: Service
Service
Very efficient process
Displaying Review 1 - 15 of 39 in total
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