Genesis Of Virginia Beach

From beginning to end everyone was so polite.

The service here is second to none. Check-in is quick and the updates on my vehicle kept me well informed. From my phone, I could even approve what services I wanted after the inspection was completed.

I had my brand New GV 80 serviced at the dealership. Overall it was a very good experience. The only disappointment was if I wanted to use the valet service I had to wait three weeks. Clearly not what I expected.

Perchanda is an outstanding service manager. Her exceptional customer service made the process simple and kept me well informed of my vehicle's status.

I took my Genesis G-80 for it's 30k mile service. The staff notified me of things that had to be done and gave me the opportunity to "opt out." I was greeted promptly and did not have to wait very long before a courtesy shuttle took me home. My service adviser kept me informed of the status of my service and when I could expect to be picked up at my home. With the exception of my car not being vacuumed, everything else was exceptional!

Wonderful dealership

The General Manager Bryan Lane is the nicest, most professional, and helpful car dealer that I have ever worked with!

From the time you drive in the service door, the entire Team takes responsibility and care of your vehicle as if were their own. And each time I received it back from that Team, it functioned even better then before.

Dealership did not live up to the Genesis promise of valet service complete with loaner vehicle. This is not uncommon which is unfortunate as the Genesis G80 I owe is a lovely car and an absolute joy to drive.

Well organized

Na

Good

Great

After making an appointment and scheduling a loaner I received a call 3 days prior to the appointment asking if I was sure I did not want valet. I assured them that was correct and I prefer a loaner since I had errands in the dealerships area. No loaner was available and I had to wait.

From the call to remind me of the need for service to the time to the valet returned my G80, everything went beautifully. Great dealership!