Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
We own a 2021 gv80 and are in love with it.When we received via the mail that there was a seatbelt recall on the gv80.We made an appointment for the remedial work and dropped off our car a couple of weeks ago and had a call from your service department while we went across the street for lunch to pickup our car because our replacement parts were not available at this time.
We had to reschedule the repairs for Weds,June 7th @10am.We arrived at your service lane where there were approximately 7 cars in line ahead of us.After one of your service rep checked us in,we waited in your showroom expecting our car repairs would be completed in a timely fashion.After waiting over an hour with our car still inline with no idea when our car will be worked on.Although a lot of buyers brought their cars in for servicing we were very disappointed that our 10a.m.appointment was not met with urgency.We requested and received another later appointment and drove home.Maybe the third time is a charm…..