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Genesis Of Wayne

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(33 Reviews)
44
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
44
Net Promoter Score ®

Business Details

Categories
Contact
(973) 694-7800
No Business Hours Provided

Business Hours

* No Time Zone Provided
1935 Route 23 S Wayne, NJ 07470
Service Department's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(33 Reviews)

MP
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Maritza P.
Clifton, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customerVerified Customer
10
Category: Service
Exceptional
I would highly recommend Mazda of Wayne. The staff are professional and friendly. Service details are provided after and during services if needed. Mazda of Wayne are accommodating whenever possible in such a effortless way.

JL
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Jay L.
Brooklyn, NY
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/14/2022
verified customerVerified Customer
6
Category: Service
Don’t expect luxury car service.
Genesis do make some incredible luxury cars. but they don’t provide luxury car service like Lexus or other luxury brand. I think that they need to separate service facilities from Hyundai.
NICHOLAS D., Service Manager from Genesis Of Wayne responded on 02/18/2022 05:56 AM

Sorry about the inconvience some one will reach out 


Verified Customer
Pompton Plains, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customerVerified Customer
10
Category: Service
Very complete , professional service
Very smooth , quick drop off service. Service rep understood what had to be done and kept me advised . Pick up was quick and service rep reviewed all completed work .
NICHOLAS D., Service Manager from Genesis Of Wayne responded on 02/18/2022 05:57 AM

thank you for the review 


JW
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Jack W.
Mahwah, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customerVerified Customer
10
Category: Service
Repair
Very professional
NICHOLAS D., Service Manager from Genesis Of Wayne responded on 02/18/2022 05:57 AM

thank you for the review 


JP
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John P.
Secaucus, NJ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2022
verified customerVerified Customer
8
Category: Service
Experience with dealership was good ut was lead to believe by purchase agent that Genesis would pick up my car to be serviced
Had a good experience with the reception agent and check out agent

DD
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Dino D.
Pompton Plains, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2022
verified customerVerified Customer
10
Category: Service
Mike the valet is the best!
The service department is very friendly and efficient. I appreciate the good job they do.

AM
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Andrew M.
Morristown, NJ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2021
verified customerVerified Customer
7
Category: Service
ok, needs improvement
This survey took too much of my time. I have told the people at the dealer what needs to be done. I do not wish to do any future surveys.
Thank you

Verified Customer
Nutley, NJ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/10/2021
verified customerVerified Customer
0
Category: Service
No Value of the Customer’s Time
One of the worst service experiences of my life. The vehicle was supposed to be ready by 1:30pm as per the advisor. I was actually assured that would be the latest time and most likely it would be before. After taking a shuttle to the mall to kill time around 12:15pm, I got a call from my advisor around 1:40pm to let me know that my vehicle was in queue for the car wash and that she was calling my shuttle to pick me up because by the time I get back to the service center it would be ready. When I get there around 2:15pm, I was told my vehicle is not ready. When asked for the reason, I was told that a “recall” had just come in. Supposedly in the 20-30 mins after I get the call from the advisor, it happened. When asked what the recall was for, they wouldn’t tell me. No one communicated with me about any of this. My vehicle was returned to me at 6pm. When I called Genesis customer care to inquire about this “recall”, they informed me that it’s been there since January of this year, which was 11 months ago and it was a software update. Interesting that I was sold the car from Genesis of Wayne in July, at which point the “recall” was still there. They didn’t think it was that major while selling me the vehicle and letting me drive off the lot. There’s a lot more to the story, but the most annoying thing was that at no point did anyone take any accountability for their poor communication or apologize for wasting my whole day. It’s like my time has no value to them.

PS
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Paulo S.
Wayne, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
10
Category: Service
Great customer service!
They went up and above to take care of my car! Fixed the issue and the car is flawless! Even took care of small scratch complimentary! Great service!
Kudos to Nick and Dave
NICHOLAS D., Service Manager from Genesis Of Wayne responded on 11/13/2021 07:35 AM

THANK YOU SIR  


SS
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Scott S.
West Orange, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
verified customerVerified Customer
10
Category: Service
Wayne Genesis Service
Service department was amazing. Took me right in on time and had my loaner vehicle ready as promised and finished my work in the time promised.
NICHOLAS D., Service Manager from Genesis Of Wayne responded on 11/13/2021 07:37 AM

THANK YOU FOR THE 5 STAR REVIEW  


Verified Customer
Norwood, NJ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/28/2021
verified customerVerified Customer
0
Category: Service
Cant get loaner and didnt fix
Had to wait several wks to get a loaner and when finally dropped off, didnt fix the issue after two visits

Verified Customer
Cranford, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
verified customerVerified Customer
10
Category: Service
Great experience
Service was prompt and courteous
NICHOLAS D., Service Manager from Genesis Of Wayne responded on 11/13/2021 07:37 AM

THANK YOU FOR THE 5 STAR REVIEW  


JF
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Jeffrey F.
Piscataway, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customerVerified Customer
10
Category: Service
Great Experience with GENESIS of WAYNE
Had a Great and Fast Experience with the Service Department at GENESIS of WAYNE

Verified Customer
Wayne, NJ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/22/2021
verified customerVerified Customer
Category: Service
Appointment not honored
While the valet service is very good my service appointment made on the web and confirmed by the dealer was not honored. They had no record of the appointment even though I received confirmation.
Not Recommended

Verified Customer
Cedar Grove, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
verified customerVerified Customer
Category: Service
Service was exceptional
Service was exceptional
Recommended

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