Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Joey (my service assistant) was great and super responsive. He gave me a fair idea of how long it would take and followed up via phone on the service.
I left my car and had a friend pick me up, so I can't speak to the environment or amenities, but the quality of service (by all accounts) was great, and the prices seemed really reasonable, especially given that I was getting the service preformed by a dealer.
The only thing I wish they had done is to update my genesis record online, which it appears they didn't. Otherwise, I feel very confident knowing they are my go-to dealer.