Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Every human associated with my purchase from the salesperson who rushed through the process without accompanying on the test and orientation drive or providing a thorough orientation to the features to the general manager who invited me in to discuss my issues and then brushed me off without hearing me out or even looking at me, all were unprofessional and unresponsive.