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SureCritic / Genesis Of Wilkes Barre
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Genesis Of Wilkes Barre

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(15 Reviews)
61
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Score Details

5 stars
78%
4 stars
10%
3 stars
5%
2 stars
3%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
61
Net Promoter Score ®

Business Details

Categories
Contact
(570) 829-3500
No Business Hours Provided

Business Hours

* No Time Zone Provided
150 Motorworld Dr. Wilkes Barre, PA 18702
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(15 Reviews)
Write a Review
Recent Reviews
RL
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Rodney L.
Slatington, PA
2022 Genesis Gv70
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/16/2022
verified customerVerified Customer
1
Category: Service
Not good
Not a good experience. I've owned Lincolns, Cadillac and Lexus and NEVER had this poor of service
AS
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Alan S.
Clarks Summit, PA
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customerVerified Customer
10
Category: Service
routine vehicle service.
excellent service
JP
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James P.
Scranton, PA
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customerVerified Customer
10
Category: Service
Genesis Servie
I can not say enough good things about the service department at Genesis. The website made it easy to schedule my appointment. The staff and especially JJ were attentive, efficient and professional. The shuttle desk staff and drivers are always very cordial and professional. I never dread taking my car in to have it serviced.
Verified Customer
Mountain Top, PA
2019 Genesis G70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/17/2021
verified customerVerified Customer
0
Category: Service
Still not fixed
Still not fixed
MICHAEL J G., Service Manager from Genesis Of Wilkes Barre responded on 08/18/2021 05:31 AM

I apologize for the ongoing issue with your Genesis G70.  I can have this issue resolved as soon as you get back from vacation.  I do not want to bother you while your away but if you would like to discuss this issue please feel free to call me at 570-821-3758.  

Michael Gyory
Motorworld Hyundai Service Manager
mgyory@motorworldgroup.com
570-821-3758
KC
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Karen C.
Benton, PA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customerVerified Customer
Category: Service
Professionalism of the Service Manager
The Service Manager is very professional and knowledgable
Recommended
Verified Customer
Wyoming, PA
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
verified customerVerified Customer
Category: Service
Exceptional service
Extremely happy with the car that I purchased and the service afterward. Everyone is very professional .
Recommended
AH
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Alba H.
South Abington Township, PA
2020 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2021
verified customerVerified Customer
Category: Service
GS
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Gerard S.
Dallas, PA
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
verified customerVerified Customer
Category: Service
good people
like the dealership, but they haven't fixed the problem with my car
Recommended
GS
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Gerard S.
Dallas, PA
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2020
verified customerVerified Customer
Category: Service
g80
sales &service are good people
Recommended
GH
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George H.
Williamsport, PA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2020
verified customerVerified Customer
Category: Service
THEY DO A GREAT JOB
outstanding
Recommended
JL
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Julia L.
Jefferson Township, PA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020
verified customerVerified Customer
Category: Service
Genesis Of Wilkes Barre is The Best!
After having gone to another that I was not satisfied with, I switched to Wilkes Barre. They are all knowledgeable, and very courteous. They talked me into using the Valet Service- I love it, an added perk for sure. I get friendly, and professional service, and most importantly, my car gets great service. What more can I ask for?!
Recommended
Verified Customer
Wilkes Barre, PA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
verified customerVerified Customer
Category: Service
Excellent presentation
I am as pleased with the service as I am with the vehicle.
Recommended
BT
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Brian T.
Clifford, PA
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
verified customerVerified Customer
Category: Service
Very easy and thorough, great job>>
I love this service. I never leave my property, I have a new loaner car from them. The service is great... what's not to like ????
Recommended
GH
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George H.
Williamsport, PA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
verified customerVerified Customer
Category: Service
THEY DO A GREAT JOB
good service manager and staff
Recommended
GH
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George H.
Montgomery, PA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
verified customerVerified Customer
Category: Service
THEY DO A GREAT JOB
EXCELLENT
Recommended
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