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Genesis Of Wolfchase

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(91 Reviews)
78
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Score Details

5 stars
82%
4 stars
8%
3 stars
5%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
26
Total ReScores™
5.0
ReScore™ Average
78
Net Promoter Score ®

Business Details

Categories
Contact
(901) 435-9400
No Business Hours Provided

Business Hours

* No Time Zone provided
7727 Highway 64 Memphis, TN 38133
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(91 Reviews)
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Recent Reviews
TH
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Tiffany H.
Cordova, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/28/2023
0
Category: Service
Issue not resolved in a year
I have a Genesis GV80 that has a rattling noise when breaking. I’ve brought my car in to be “ seen” multiple times and the issues has not been resolved. I’ve also done my research in an attempt to assist or clarify for the maintenance techs and each time the give me my car back the issue is still there. One instance Wolfchase Genesis kept my car for 2 months and immediately upon returning it the noise was still present. I’ve been through at least 4 service managers in the last year and they keep passing the buck. I’ve shown video and audio of the problem and sent attachments from the forums of what the issue is and still no resolve. Mrs. Debbie is the only one that has tried to assist and has great customer service. The brake module needs to be replaced and they simply won’t do it for whatever reason.
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