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Genesis Of Woodbridge

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(11 Reviews)
27
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
27
Net Promoter Score ®

Business Details

Categories
Contact
(703) 490-8170
No Business Hours Provided

Business Hours

* No Time Zone Provided
1880 Opitz Boulevard Woodbridge, VA 22191
Service Department's Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(11 Reviews)

GD
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Gib D.
Fredericksburg, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2022
verified customerVerified Customer
8
Category: Service
Genesis - Woodbridge
Genesis Woodbridge did very well with service. I brought the car in for service. A GV70 with less than 7K miles. "Genesis Corporate" failed. They sold valet service and did not deliver. I was "Outside of the service area" for all of the Genesis dealers living in Fredericksburg, Va, which must be in a remote location so the valet service is NOT available.

SS
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Steve S.
Woodbridge, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
verified customerVerified Customer
10
Category: Service
Woodbridge very helpful and am looking for Genesis for my wife
Thank you for finding me the perfect car

GG
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George G.
Stafford, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
10
Category: Service
G80 2019 parts eeplacement
Phuc at the parts area went above and beyond to ensure good customer service. He is awesome!

RM
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Rochelle M.
Stafford, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customerVerified Customer
10
Category: Service
Miss
Everything went very well.

PR
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Pedro R.
Dumfries, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
verified customerVerified Customer
Category: Service
P
P
Recommended

Verified Customer
Stafford, VA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/11/2021
verified customerVerified Customer
Category: Service
Not exceptional
I had a valet for my service and didn't get a loaner. The driver also told my wife, when he returned the car, that he was speeding.
Recommended

Verified Customer
Lorton, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/15/2020
verified customerVerified Customer
Category: Service
Staff is responsive overall
Warranty covered the maintenance performed. Had to wait a week for the part. That was the only negative part of the event.
Recommended

GG
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George G.
Stafford, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2020
verified customerVerified Customer
Category: Service
Great valet service
The convenience and thoughtfulness of the valet service and staff is awesome!
Recommended

JG
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James G.
Woodbridge, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
verified customerVerified Customer
Category: Service
Koons of Woodbridge
Randi Cadima is my go-to-person for service. Here makes sure that I get good service and that everything covered by the warranty is not charged to me.
Recommended

JG
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James G.
Woodbridge, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2020
verified customerVerified Customer
Category: Service
Koons of Woodbridge
I recently had my 2018 Genesis serviced at Koons of Woodbridge. It as a pleasant experience from setting up the appointment to the servicing. Randy Cadima, the service rep, was excellent.
Recommended

Verified Customer
Woodbridge, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
verified customerVerified Customer
Category: Service
Better Customer Service
I have seen an improvement of customer services in this dealership, more to the level of what was expected from Genesis brand. Thank you, you now have a customer for life.
Recommended

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