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SureCritic / Genesis Of York
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Genesis Of York

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(31 Reviews)
48
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Score Details

5 stars
77%
4 stars
10%
3 stars
4%
2 stars
3%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores™
5.0
ReScore™ Average
48
Net Promoter Score ®

Business Details

Categories
Contact
(717) 755-2944
No Business Hours Provided

Business Hours

* No Time Zone Provided
2425 Industrial Highway York, PA 17402
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(31 Reviews)
Write a Review
Recent Reviews
JL
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Joe L.
Carlisle, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2023
0
Category: Service
True Disappointment
Genesis of York has demonstrated clearly they are not worthy of selling a Luxury Brand from Delivery to needed Warranty Service. Delivery was not "polished" as accustomed to with Mercedes Benz and Lexus. It reminded me of when I was young and bought a used car off a used car lot. The poor Delivery pales in light of the absolute abysmal treatment we received from their Service Dept. We purchased a new 2023 GV80 in October of 2022. From delivery, the brakes would squeak/squeal when backing up and brakes were applied. I drove the GV80 over the holidays and the brake defect remained. Though the GV80 was subsequently delivered to them in January and they acknowledged the noise, they returned the vehicle noting "maybe the noise will go away." I noted it had not in some 2 months. They then offered me a "one time courtesy fix" since it was not a Factory Defect, Simply Unreal !! I elevated the matter through management & Jack Giambalvo (Parent Dealer) to no avail. Giambalvo's Vice President of Operations said he would look into the matter. As with other management, never heard from him despite F/U emails. I elevated the matter to Genesis of North America. After weeks of "put offs"...they just bought me off for $1K just to "walk away" with our "squeaking/squealing brakes." They did so because Genesis of York claimed the squeaking/squealing was not a factory defect. This is evident that Genesis of NA has no leverage with them. In summation, we think our GV80 (less the brakes) is a fine SUV. Have driven Mercedes for decades and more recently Lexus. Either would have taken the vehicle and Fixed the Brakes at the outset. However, Genesis of York and Parent Jack Giambalvo Dealerships have neither the class or professionalism to sell a Luxury Brand.
DC
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Darlene C.
York, PA
2021 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/17/2022
verified customerVerified Customer
8
Category: Service
Good but,,,,,
The first service on the Genesis was done to our satisfaction. Valet was very nice. I am disappointed in the scheduling, having to schedule more than two weeks ahead of time. My other car (Volvo) can usually be serviced in a day or two.
Renee E C., Customer Satisfaction Representative from Genesis Of York responded on 01/18/2022 06:53 AM

Darlene,
Thank you for sharing the feedback. It’s our goal to provide 5 star service so we appreciate the feedback. We are always striving to improve.


Thank you again,

Renee Campbell
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315
Verified Customer
Mechanicsburg, PA
2018 Genesis G90
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/11/2021
verified customerVerified Customer
5
Category: Service
Service
Service was completed but vehicle was returned filthy and almost on E. Loaner was expected to have full or close to full tank upon return, which was done. Never been to dealership or had a valet service that returned any of my vehicles uncleaned or gas almost on empty they at least filled to what it was upon return.
Renee E C., Customer Satisfaction Representative from Genesis Of York responded on 11/11/2021 07:44 AM

Thank you very much for the feedback. I apologize for your experience with our service department. Is it possible we could set up a time that you can talk to our Service Manager and discuss it? We take all feedback seriously and use it as a learning tool to help us improve. Please email me Rlau@giambalvo.com to set up a time for a phone call.


Thank you again,

Renee Campbell
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315
VT
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VINCENT T.
Harrisburg, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/28/2021
0
Category: Service
No service when service is needed.
Their service department might as well be non existent. They will avoid providing warranty service at all costs. Genesis of USA can't even reach them at this point.
Renee E C., Customer Satisfaction Representative from Genesis Of York responded on 10/28/2021 07:36 AM

Vincent,
Thank you very much for the feedback. Is it possible we could set up a time that you can talk to our Service Manager and discuss it? We take all feedback seriously and use it as a learning tool to help us improve. Please email me Rlau@giambalvo.com to set up a time for a phone call.


Thank you again,

Renee Campbell
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315
DC
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David C.
Elizabethtown, PA
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
verified customerVerified Customer
10
Category: Service
Top notch Genesis Concierge Service!
This dealership does a phenomenal job with their concierge service on the Genesis vehicles. The experience was seamless and Michelle does an excellent job keeping you informed of progress on your vehicle. It doesn’t get better!
Renee E C., Customer Satisfaction Representative from Genesis Of York responded on 10/05/2021 05:05 AM

David,
Thank you for taking the time to share the 5 star review with us.  We appreciate your support!
Regards,

Renee Campbell
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315
Verified Customer
Dover, PA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
verified customerVerified Customer
Category: Service
Wonderful car, wonderful service.
I love my Genesis. The service is excellent.
Recommended
Renee E C., Customer Satisfaction Representative from Genesis Of York responded on 07/13/2021 06:51 AM

Thank you so much for taking the time to share the feedback and the 5 star review.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315
DC
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David C.
Elizabethtown, PA
2021 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
verified customerVerified Customer
Category: Service
Phenomenal Management and Responsiveness
This dealership is second to none. The General Manager, Jim Porter is operating an excellent experience for Genesis owners even during these trying times. He even called me to follow up to ensure I had a pleasant experience after my visit. I will recommend them to everyone I know and I’ll be back again!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/11/2021
Category: Service
Horrible Service Dept
I took my G80 Genesis in for an inspection since I bought it in MD. It has 1400 miles on it and whoever did the inspection damaged the outside woodwork of the cup holders!!
Not Recommended
Renee E C., Customer Satisfaction Representative from Genesis Of York responded on 06/14/2021 06:08 AM

David,
Thank you very much for the feedback. I apologize for your recent visit with our service department. Is it possible we could set up a time that you can talk to our Service Manager and discuss it? We take all feedback seriously and use it as a learning tool to help us improve. Please email me Rlau@giambalvo.com to set up a time for a phone call.


Thank you again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315
Renee E C., Customer Satisfaction Representative from Genesis Of York responded on 06/14/2021 10:27 AM

David,
Thank you for taking the time to give us a re-score of 5 stars. We appreciate your support!
Have a great week,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315
DT
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Donald T.
Akron, PA
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
verified customerVerified Customer
Category: Service
Excellent service and responsiveness
So far I’m extremely satisfied with the service from Genesis Of York. Michelle Lease is a pleasure to work with. Work was done on time and reasonably priced.
My car was returned with water spots all over it but definitely not a dealbreaker. I will absolutely continue to do business with Genesis Of York.
Recommended
Renee E C., Customer Satisfaction Representative from Genesis Of York responded on 06/04/2021 01:08 PM

Donald,
Thank you for sharing the 5 star review and the great feedback about your experience.  We appreciate your support!
Have a great weekend,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315
Verified Customer
Dover, PA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2021
verified customerVerified Customer
Category: Service
Wonderful car, wonderful service.
Service is always excellent.
Recommended
Renee E C., Customer Satisfaction Representative from Genesis Of York responded on 03/16/2021 06:06 AM

Thank you for sharing the 5 star review with us about your recent experience with our service department.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315
Verified Customer
Mechanicsburg, PA
2019 Genesis G70
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/27/2021
verified customerVerified Customer
Category: Service
Bad Customer Service
After purchasing a brand new $50,000 car . The tires
started to wear unevenly and make really bad road noise at 12,000 miles and they would not replace them. They expected me spend $1,200 to replace tires that had 80% tread left.
Not Recommended
Renee E C., Customer Satisfaction Representative from Genesis Of York responded on 03/01/2021 12:51 PM

Thank you very much for the feedback. I apologize for your recent visit. Is it possible we could set up a time that you can talk to our Service Manager and discuss it? We take all feedback seriously and use it as a learning tool to help us improve. Please email me Rlau@giambalvo.com to set up a time for a phone call.


Thank you again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315
Verified Customer
Lancaster, PA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
verified customerVerified Customer
Category: Service
Outstanding Service
The service has always been excellent. Every request I has been fulfilled. My car was returned in pristine cleanliness.
Recommended
Renee E C., Customer Satisfaction Representative from Genesis Of York responded on 02/16/2021 01:39 PM

Thank you for taking the time to share the 5 star review with us.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315
SM
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Sharron M.
York, PA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
verified customerVerified Customer
Category: Service
CONCIERGE SERVICE WAS GREAT
The concierge service is awesome and it is so easy to schedule services with them.
Recommended
Renee E C., Customer Satisfaction Representative from Genesis Of York responded on 12/16/2020 04:25 AM

Sharron,
Thank you for sharing the great feedback about your recent experiance with our Service department.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315
Verified Customer
Williamsport, PA
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
verified customerVerified Customer
Category: Service
Great customer service
Very helpful. Great customer service.
Recommended
Renee E C., Customer Satisfaction Representative from Genesis Of York responded on 11/16/2020 06:04 AM

Thank you for taking the time to share the great feedback about our dealership.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315
Verified Customer
York, PA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020
verified customerVerified Customer
Category: Service
Service Review
Valet service is tremendously helpful.
Recommended
Renee E C., Customer Satisfaction Representative from Genesis Of York responded on 10/20/2020 05:43 AM

Thank you so much for taking the time to share the 5 star review and the great feedback with us.  We greatly appreciate your support!
Have a great week,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315
IH
gravatar
Ian H.
Lancaster, PA
2018 Genesis G90
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/29/2020
verified customerVerified Customer
Category: Service
No valet pickup despite online booking. Charged for expected complimentary service.
I had made my appointment online which was to have included valet pickup at 10AM on September 24th for my 2018 Genesis G90 Ultimate. By 11AM on that day, there was no pickup so i called the dealership and was informed that valet pickup can't be arranged through the Genesis site, only by directly calling the dealership. There was no indication of that limitation anywhere on the Genesis site. I arranged to have my 15,000 mile complimentary service done later that day which required me to go to the dealership (a half hour drive) and then wait 2 hours for the service to be completed. I had already confirmed with the dealership that the complementary service included an oil change which caused me not to utilize the oil change included with the package I purchased with a PA State inspection on September 23. Only after I arrived at the dealership did the service assistant inform me that I was ineligible for complimentary maintenance as I was not the original owner of the vehicle. Had I been advised of this fact when I had previously called the dealership to check on what was included in the complimentary maintenance, I would have not made the appointment and gotten the oil change from the state inspection service center which I had already paid for. So what I had anticipated was going to be a complimentary maintenance ended up costing me $177.92. Having owned 8 Lexuses, 3 Mercedes, 2 BMWs, 2 Cadillacs, 2 Corvettes, an Equus, and an Acura together with many other non luxury model cars, I can safely say that this has been one of the most disappointing service experiences I have had. I really love my Genesis and hope to purchase them in the future but this dealership experience is far below the standard that should be applied for Hyundai-Kia's want to be luxury franchise.
Not Recommended
Renee E C., Customer Satisfaction Representative from Genesis Of York responded on 09/29/2020 09:56 AM

Ian,

Thank you very much for the feedback. I apologize for your recent visit and the miscommunication. Is it possible we could set up a time that you can talk to our Service Manager and discuss it? We take all feedback seriously and use it as a learning tool to help us improve. Please email me Rlau@giambalvo.com to set up a time for a phone call.


Thank you again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Chris B. from Genesis Of York responded on 11/23/2020 01:53 PM

Mr. Hodge,

I wanted to follow up and apologize again. I would still like to discuss your recent visit in detail over the phone or inperson. We have enjoyed having you as a customer, and I would love the oppurtunity to restore your trust and faith in us. 

Regards, 
Chris 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com
Displaying Review 1 - 15 of 31 in total
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