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SureCritic / Gengras Ford
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Gengras Ford

Average Score
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(9 Reviews)
-100
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Score Details

5 stars
<1%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
100%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Contact
(860) 793-8885
No Business Hours Provided

Business Hours

* No Time Zone provided
225 New Britain Avenue Plainville, CT 06062
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Gengras Ford's Reviews
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(9 Reviews)
Write a Review
Recent Reviews
BH
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B H.
Bristol, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/23/2021
0
Poor customer relationships and service
Made a service appointment three weeks in advance for fan belts and 4 wheel alignment. Told service advisor Austin I would be waiting for my car. Austin said your making an appointment far in advance that would not be a problem it is an easy service and won’t take more than an hour or so. I arrived 1/2 hour early. I asked Austin how long it would take to service my car I will still be waiting for it. Austin stated service booked 22 appointments for today and they are short 2 technicians. I should be at the top of the list since I made my appointment three weeks ago. Austin stated I don’t now what to tell you that’s the way it is. I left with my car without it being serviced. I was quoted 350 dollars which I was willing to pay. I called and wants to talk to the service manager he refused to talk to me on the phone. I called and left a message with the dealership manger he never called me back. The service manager did call me back and stated we don’t want people like you coming here causing trouble and questioning our service appointment practices so don’t come back!!!!
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