The ladies at the front desk are amazing. I was appreciative of how I was treated both visits. My first visit I came in with a flashing check engine light, and explained that I’d just changed my own spark plugs because of this but it did not help. I was fully prepared to pay for a fuel pump, or even as far as a catalytic converter that day. To my surprise, the mechanics re-gapped my spark plugs I’d just changed, and said everything else was perfect per their words on the ticket they printed me. Not even an entire 3 days later, engine misfires again, and CEL flashing again. I took it back up there in which they honored their warranty on work they’ve done before(thank you), but then gave me a quote for a catalytic converter replacement. As someone who’s mechanically inclined, I know a converter usually won’t get blocked and welded together in 3 days. It takes longer than that to fuse and melt a catalyst together. Therefore I know if whoever looked at my car at the time was paying attention, they would’ve correctly diagnosed the problem instead of having tunnel vision on the fact that I’d changed my own spark plugs in which I’d used a gap tool and might’ve been a little off. I paid for a full diagnostic , and they stopped when they felt they found a problem instead of completing a full check up of my vehicle. I feel that this shop is very busy, and is sacrificing quality of work, for quantity of cars they have coming through. I watched as they fixed my vehicle both times. The first time, it never went in the air, they never did anything but check under the hood. The second time, is when they put it on the vehicle lift and saw that my converter was clogged. If they’d done a true diagnostic the first time, I would’ve been able to happily pay them for the services of fixing it at that time. But after paying bills, etc, I have to wait another week before I have it saved up to fix my catalytic converter. I love this shop, and the energy that they have, but I truly wished the mechanics would’ve paid more attention. Now I’m in a bind without a vehicle, and am wondering how I’m going to fix this when last week I easily could have just gotten it replaced and been driving my fixed vehicle by now. Good shop, just either not enough mechanics, or ones that have severe tunnel vision when coming to fix vehicles.
SA
Stranger A.
Pineville, LA
09/01/2022
0
Worst mechanic ever!
Do not, I repeat do not waist your time and money. I can understand when they charge crazy money and get the job done but when you have to leave your vehicle for almost 2 days and still don’t get the job done!! What kind of service is that! I came here because of the reviews and expected for them to get the job done. Not what I expected, but yet they still say parts that were installed have “warranty.” For me to pay $500 and the done not done i expected more than that.
I went to Hauk’s identifying my issue. The vehicle was thoroughly assessed and determined that whatI thought was an issue was not. There are so many other shops that would have pretended to find a problem and would have charged me unnecessarily! The reason I have my vehicles serviced at Hauk’s is because they are very honest and competent!
Spoke with Lester. He said the business is the best. The customer service is courteous, friendly and they do great work. He absolutely recommends them to others.
Recommended
SD
Scott D.
Effie, LA
Dodge Pickup
12/12/2018
Verified Customer
Category: Service
Scott said he has been using them for awhile.
Recommended
RC
Randy C.
Glenmora, LA
Chevrolet Chevy Express
12/11/2018
Verified Customer
Category: Service
Spoke with Savanna. She said the are very pleased with the business. They take all their vehicles to them.
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