Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

81 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


TN
TIM N.
Lacey, WA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Excellent atmosphere and friendly service
The staff here are fantastic. The service is upfront and honest. I felt like part of the staff because I was so well informed as to what's going on with my automobile. I'm so happy I brought my BMW here for service. Most of all Leah will go above and beyond to make sure things are done right.... thank you guys.
Jose R., General Manager from German Car Service responded on 05/21/2019

Thank you for your feed back.

Jose Ruiz
General Manager
360-491-6443

ZP
Zach P.
Washington
Audi A4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2019 Category: Service
Zach said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.
Jose R., General Manager from German Car Service responded on 05/21/2019

Thank you for your feed back.

Jose Ruiz
General Manager
360-491-6443

EG
Erick G.
Olympia, WA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Erick said the service at this business is excellent.
This review was collected via phone interview by Customer Research Inc.

LW
Lynda W.
Washington
Mercedes-Benz CLS-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Lynda said this business did a great job. She also said the service was very good and timely.
This review was collected via phone interview by Customer Research Inc.
Jose R., General Manager from German Car Service responded on 05/01/2019

Thank you for the kind review.

Leah Black
Service Advisor
360-491-6443

DP
Daniel P.
Washington
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Daniel said the staff does good work.
This review was collected via phone interview by Customer Research Inc.
Jose R., General Manager from German Car Service responded on 05/01/2019

Thank you for the review.

Jose Ruiz
General Manager
360-491-6443

RJ
RANDY J.
Olympia, WA
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Timely service, excellent work and exceptional workstaff
Excellent work with excellent personnel and timely updates! Highly recommended.
Jose R., General Manager from German Car Service responded on 04/19/2019

Thank you for the excellent review. We apprieciate you taking the time to respond. 

Leah Black
Senior Service Advisor
360-491-6443

MH
Maribel H.
Washington
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Maribel said that the place had such great service, they squeezed her in last minute and were able to get her vehicle done the same day.
This review was collected via phone interview by Customer Research Inc.
Jose R., General Manager from German Car Service responded on 04/19/2019

Thank you for the excellent review. We apprieciate you taking the time to respond. 

Jose Ruiz
General Manager
360-491-6443

MM
Marcell M.
Washington
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2019 Category: Service
Marcell said the staff was professional and pleasant, but he had an issue with the cost of the service. He stated he was given a quote up front, but then the staff called and told him they had made a mistake and would need to charge an additional amount, which was an inconvenience to him.
This review was collected via phone interview by Customer Research Inc.
Jose R., General Manager from German Car Service responded on 04/19/2019

Thank you for the review. We want to thank you for the oppertunity to provide service to you. Once again we do apologize for the confusion and will strive to be more accurate moving forward. Thank you for being understanding.

Leah Black
Service Advisor
360-491-6443

JO
Janice O.
Washington
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Janice said the business was pleasant to work with and her vehicle service got done quickly.
This review was collected via phone interview by Customer Research Inc.
Jose R., General Manager from German Car Service responded on 04/19/2019

Thank you for the excellent review. We apprieciate you taking the time to respond. 

Jose Ruiz
General Manager
360-491-6443

KH
Kassandra H.
Washington
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Kassandra said she did not know what was wrong with her vehicle when she brought it in, and the staff did a great job of explaining the service to her in a way that was easy to understand. They additionally gave her information about what to look for in the future and in general made the whole experience stress free. She also mentioned she thought the prices were good.
This review was collected via phone interview by Customer Research Inc.
Jose R., General Manager from German Car Service responded on 04/19/2019

Thank you for the excellent review. We apprieciate you taking the time to respond. 

 

Leah Black
Service Advisor
360-491-6443


DR
Darryl R.
Washington
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Darryl said they helped him save a lot of money by doing their research.
This review was collected via phone interview by Customer Research Inc.
Jose R., General Manager from German Car Service responded on 04/19/2019

Thank you for the excellent review. We apprieciate you taking the time to respond. 

Leah Black
Service Advisor
360-491-6443

AD
Alicia D.
Olympia, WA
Mercedes-Benz CL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Alicia said this business kept her well informed.
This review was collected via phone interview by Customer Research Inc.
Jose R., General Manager from German Car Service responded on 04/19/2019

Thank you for the excellent review. We apprieciate you taking the time to respond. 

 

Leah Black
Service Advisor
360-491-6443


VD
Vincente D.
Olympia, WA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Vincente said this business did not fix his vehicle the first time but they took care of him right away when he brought it back. They corrected their mistake and he would like them to continue taking care of their customers.
This review was collected via phone interview by Customer Research Inc.

MJ
Megan J.
Washington
Volkswagen New Beetle
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/14/2019 Category: Service
Megan said the business would not work on her vehicle for liability reasons.
This review was collected via phone interview by Customer Research Inc.
Jose R., General Manager from German Car Service responded on 02/15/2019

Good Morning!  Unfortunately Megan had an older car that had many after market updates in it.  Our tech's do not want to start a project that could cost the customer more money than what the project calls for because of the complications that arise with after market products.  It's a tough call, but we are protecting the customer and our liability.  I truly hope you understand our reasoning and can find the help you need.  :-)

Jose Ruiz
General Manager
360-491-6443

CW
Christine W.
Dupont, WA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Christine said that Jose provided very comprehensive communication. Overall, the business goes above and beyond. They do the right thing and they honor their warranties.
This review was collected via phone interview by Customer Research Inc.
Jose R., General Manager from German Car Service responded on 02/18/2019

Thank you Christine, we appreciate your feedback.  I try to ensure that all our customers are understanding what work we have completed or may need to do before we start. 
We always try to do what is best for you, that's what makes us stand apart from the other's!  We want you to come back again for regular service's so hope to see you later in the year!

Jose Ruiz
General Manager
360-491-6443

TW
Trevor W.
Tacoma, WA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Trevor said there were no issues at the business. They were very polite and courteous.
This review was collected via phone interview by Customer Research Inc.
Jose R., General Manager from German Car Service responded on 02/18/2019

Hey Trevor, 
Thank you for letting us work on your 5 series.  Hope you have a great winter and we will see you next time for your regular service visit!

Jose Ruiz
General Manager
360-491-6443

TN
TIM N.
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Excellent atmosphere and friendly service
I have visited this shop a few times now and every time I've left satisfied. The worked they've performed on my automobile has always been great and the price reasonable. Scheduling at times could be a few days out but I just figured that when you're offering great service. The list is expected to be a little full. Nevertheless plan ahead and things will work out fine.
Jose R., General Manager from German Car Service responded on 02/11/2019

Thank you Tim!  Scheduling is hit and miss but we are always here for you.  Stay safe is this wicked winter storm!  Hope to see you at your next regualr service visit.

Jose Ruiz
General Manager
360-491-6443

CD
cary d.
Washington
Mercedes-Benz R350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Cary said Jose and staff provide prompt attention while servicing his vehicle.
This review was collected via phone interview by Customer Research Inc.
Jose R., General Manager from German Car Service responded on 01/28/2019

Thank you Cary for the great review.  We appreciate you letting us work on your Mercedes.  We hope to see you later in the year for routine service!

Jose Ruiz
General Manager
360-491-6443

VD
Vincente D.
Olympia, WA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Vincente said he was a previous customer. The staff was trustworthy and provided good service.
This review was collected via phone interview by Customer Research Inc.
Jose R., General Manager from German Car Service responded on 01/28/2019

Hi Vince,
Thank you for the great review!  We are here to help you for your next routine service as well later in the year!

Jose Ruiz
General Manager
360-491-6443

LK
Lawna K.
Washington
BMW 128i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Lawna said she would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.
Jose R., General Manager from German Car Service responded on 01/28/2019

Thank you Lawna for your great review. We appreciate you trusting us with your BMW and hope we met your needs and will see you again for regualr service!

Jose Ruiz
General Manager
360-491-6443