Short List of my Negative Experience:
• Cost was twice the estimated amount
• Took longer than expected
• Misused parts
• Front bumper improperly fitted
• Endless excuses/can't trust them to give me an honest price
Long Version:
I first interacted on the phone with Brett, seeing if a headlight swap was something they'd do — he said yes and added that they had done a lot of those. He was helpful, friendly, and informative as he recommend I go with the DEPO headlights from KIES Motorsport. I asked if he could estimate the cost and he told me $3-400. Everything was good to this point, he told me to reach out once the lights came in and we could set up an appt.
Fast-forward to the day of the appt, I dropped off my car at 8am per my appt details and provided them the headlights and LED bulbs I wanted to use. Because I wasn't exactly sure the LEDs I got would work, I also included a pair of Halogens as backup. I made a point to explain all that as I dropped off my car/parts and went on my way. Later that day, knowing they were closing soon and I hadn't heard back, I figured I'd call and see if I could come pick it up before close. Turns out they hadn't started on it and I'd have to be car-less until at least the next day. Was disappointing/frustrating, especially because I'd need my car later that evening, but it was something I could deal with so I just looked forward to picking it up the next day.
Next day around 1030 they texted letting me know it was ready to go. The front desk guy tells me with a slight modification they were able to use the LED lights. Finally he tells me how much I owed, $611. As you can imagine I was shocked to hear - especially cause I had hoped it would be around $300. I questioned the cost hoping for a correction but ultimately I just gave up and paid the balance. After leaving I remembered they used the LEDs but didnt give me the backup halogens (I hoped to return them if unused as they were $70). I turned back around, asked the front desk guy for it (same guy I explained the bulb situation to) and he says he needs to check but thinks they used it for the highbeams, which he later confirms — at this point im livid. Jonathan eventually comes out to help rectify the situation as best he could. He adjusts the price so that i'd get $183 back, which brings my new total to ~$428. Better than nothing.
But the cherry on top of all this was when I took a closer look at the work they'd done, I couldn't help but notice the gap between the bumper and hood was larger on one end vs the other. Not the most drastic of differences but definitely noticeable and upsetting considering how much they were charging me and how long it apparently took.
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• Cost was twice the estimated amount
• Took longer than expected
• Misused parts
• Front bumper improperly fitted
• Endless excuses/can't trust them to give me an honest price
Long Version:
I first interacted on the phone with Brett, seeing if a headlight swap was something they'd do — he said yes and added that they had done a lot of those. He was helpful, friendly, and informative as he recommend I go with the DEPO headlights from KIES Motorsport. I asked if he could estimate the cost and he told me $3-400. Everything was good to this point, he told me to reach out once the lights came in and we could set up an appt.
Fast-forward to the day of the appt, I dropped off my car at 8am per my appt details and provided them the headlights and LED bulbs I wanted to use. Because I wasn't exactly sure the LEDs I got would work, I also included a pair of Halogens as backup. I made a point to explain all that as I dropped off my car/parts and went on my way. Later that day, knowing they were closing soon and I hadn't heard back, I figured I'd call and see if I could come pick it up before close. Turns out they hadn't started on it and I'd have to be car-less until at least the next day. Was disappointing/frustrating, especially because I'd need my car later that evening, but it was something I could deal with so I just looked forward to picking it up the next day.
Next day around 1030 they texted letting me know it was ready to go. The front desk guy tells me with a slight modification they were able to use the LED lights. Finally he tells me how much I owed, $611. As you can imagine I was shocked to hear - especially cause I had hoped it would be around $300. I questioned the cost hoping for a correction but ultimately I just gave up and paid the balance. After leaving I remembered they used the LEDs but didnt give me the backup halogens (I hoped to return them if unused as they were $70). I turned back around, asked the front desk guy for it (same guy I explained the bulb situation to) and he says he needs to check but thinks they used it for the highbeams, which he later confirms — at this point im livid. Jonathan eventually comes out to help rectify the situation as best he could. He adjusts the price so that i'd get $183 back, which brings my new total to ~$428. Better than nothing.
But the cherry on top of all this was when I took a closer look at the work they'd done, I couldn't help but notice the gap between the bumper and hood was larger on one end vs the other. Not the most drastic of differences but definitely noticeable and upsetting considering how much they were charging me and how long it apparently took.