Verified Customer
Good evening, thank you for your feedback and the opportunity to service your vehicle. I certainly apologize that your vehicle was not cleaned after your service. That is part of the Genesis service promise-please reach out to me when you have time and I will make sure that we get your vehicle a complimentary complete detail and not just a wash and vac like normal service. Genesis not only grades us by the original survey but also by concern resolution in how we address our customers concerns which is my report card. If there is anyway you would be willing to rescore me with 5 stars it would be greatly appreciated. Thanks again and have a great evening.
Mike Mcdade
