Reviews
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Olivia R.
Fort Wayne, IN
2016 Hyundai Equus
Verified Customer
Service
Great service dept.
Recommended
Dan B. from Glenbrook Hyundai responded on 11/19/2018
Thank you
JM
Jimmy M.
Fort Wayne, IN
2017 Hyundai Tucson
Verified Customer
Great service
Fast and great service. Did not have a appointment but they got me in and out quickly!
Recommended
Dan B. from Glenbrook Hyundai responded on 11/18/2018
Thank you !
Verified Customer
Fort Wayne, IN
2017 Hyundai Elantra
Verified Customer
See below
Great customer service and the salesman listened to me
Recommended
Dan B. from Glenbrook Hyundai responded on 11/17/2018
Thank you !
JH
Jeanette H.
Fort Wayne, IN
2016 Hyundai Sonata
Verified Customer
oil change for Hyundai Sonata
Everything was efficient and goof persomel was friendly
Recommended
Dan B. from Glenbrook Hyundai responded on 11/16/2018
Thank you!
GS
Gregory S.
Fort Wayne, IN
2011 Hyundai Sonata
Verified Customer
Good customer service!
Handled the recall and alerted me to the fact I needed brake pads.
Recommended
Dan B. from Glenbrook Hyundai responded on 11/16/2018
Thank you
JP
Janet P.
Fort Wayne, IN
2017 Hyundai Elantra
Verified Customer
regular maintenance
fast friendly service no hassle to have other services performed
Recommended
Dan B. from Glenbrook Hyundai responded on 11/15/2018
Thanks !
JH
Jacknee H.
Fort Wayne, IN
2011 Hyundai Sonata
Verified Customer
Good
Excellent work
Recommended
Dan B. from Glenbrook Hyundai responded on 11/15/2018
Thank you . Stay safe today on the ice
Verified Customer
Auburn, IN
2017 Hyundai Tucson
Verified Customer
Excellent
Quick service and friendly people
Recommended
Dan B. from Glenbrook Hyundai responded on 11/14/2018
Thank you
MP
Maria P.
Fort Wayne, IN
2016 Hyundai Elantra Gt
Verified Customer
Best customer service ever
I love coming to Hyundai. Everyone ya so friendly and helpful. I hope management regularily rewards them in some way for the excellent job they all do
Recommended
Dan B. from Glenbrook Hyundai responded on 11/14/2018
Thank you!!
Verified Customer
Fort Wayne, IN
2011 Hyundai Sonata
Verified Customer
timely service
had my car in for a recall, service was fast and friendly
Recommended
Dan B. from Glenbrook Hyundai responded on 11/14/2018
Thank you
LP
Leeanne P.
Bryan, OH
2011 Hyundai Sonata
Verified Customer
Efficient service
They are very efficient, appointments are kept without much waiting; I appreciate free shuttle to other locations during service time.
Recommended
Dan B. from Glenbrook Hyundai responded on 11/14/2018
Thanks !
GT
Gerald T.
Auburn, IN
2016 Hyundai Elantra Gt
Verified Customer
ReScore Review™
WAS CONTACTED ABOUT MY CONCERNS. THANK YOU
JUSTIN EXPLAINED THE DOCUMENTATION PROCESS SO IT WAS CLEARER. THANK YOU FOR THE UPDATED INFO.
Recommended
Original Review
SERVICE IS OK
EVERYONE NICE, BUT I WOULD LIKE AN ANSWER AND/OR SOLUTION TO MY OIL CONSUMPTION PROBLEM
Recommended
Dan B. from Glenbrook Hyundai responded on 11/13/2018
The service manager will review and contact you
Dan B. from Glenbrook Hyundai responded on 11/13/2018
Thank you for speaking with us . Glad we could clear it up for you
Verified Customer
Fort Wayne, IN
2013 Hyundai Sonata
Verified Customer
Friendly staff
Staff is very friendly and helpful
Recommended
Dan B. from Glenbrook Hyundai responded on 11/12/2018
Thank you!
GR
Galen R.
Ossian, IN
2017 Hyundai Sonata
Verified Customer
service review
Service staff was professional. informed me of any additional service requirements
Recommended
Dan B. from Glenbrook Hyundai responded on 11/12/2018
Thank you
JL
John L.
Spencerville, IN
2009 Hyundai Elantra
Verified Customer
Complete overall service
Like always, the service department is very good. The personnel are very helpful and are concern about your vehicle. If you have any questions at all they will answer them..
Thanks for all of your help.
Thanks for all of your help.
Recommended
Dan B. from Glenbrook Hyundai responded on 11/12/2018
Thank you
RH
R H.
Fort Wayne, IN
ReScore Review™
Oil Change & Inspection
Dan & Justin from Service Dept. contacted me regarding our last service experience. We have been pleased with service we received in the past but this last experience was a result of some misunderstanding. I am impressed that customer satisfaction is so important to everyone in the Service Dept. The misunderstanding has been resolved and my trust in the men & women who work in the Service Department fully restored. We have already been back for additional service and it was great. The mechanic alerted us to a pressing need and showed it to my wife who had brought another car in for tires. Thank you for caring and providing excellent customer service! We will continue to come back both for service and future car needs.
Recommended
Original Review
Oil Change & Inspection
Bad news. The inspection report stated we needed new brake pads F & R with rotor resurfacing. Front pads were worn down to 4mm and rear down to 2mm. Strange - front pads should have been worn down more than the rear. Brought the car home. Since I have been a mechanic I inspected the pads myself. Front were only worn down to maybe half and the rear were almost the same as a new pad. Glenbrook has some dishonest mechanics or really incompetent. Have bought several cars there and done a lot of business but now I doubt we will be coming back. You've lost our trust.
Dan B. from Glenbrook Hyundai responded on 11/11/2018
The service manager will call Monday . This unacceptable and would like to perhaps see the car again if this is in fact the case we will for sure make changes on our end . We will not accept this from our employees
Justin D S. from Glenbrook Hyundai responded on 11/13/2018
Thank you for giving us the opportunity to identify areas for improvement!
OM
Ophelia M.
Fort Wayne, IN
2012 Hyundai Sonata Hyb
Verified Customer
Good service
Quick and efficient.
Recommended
Dan B. from Glenbrook Hyundai responded on 11/11/2018
Thank you!
ML
Murza L.
Huntington, IN
2014 Hyundai Sonata
Verified Customer
Excellent Service
Always happy with the excellent service and knowledgeable employees.
Dan B. from Glenbrook Hyundai responded on 11/11/2018
Thank you!
DJ
Dave J.
Fort Wayne, IN
2013 Hyundai Sonata
Verified Customer
service work
Fast and easy on the wallet. Thanks.
Recommended
Dan B. from Glenbrook Hyundai responded on 11/09/2018
Thank you!
SS
Shelley S.
Monroeville, IN
2012 Hyundai Sonata
Verified Customer
oil chang
i am upset that they did away with the oil change punch card.
Recommended
Dan B. from Glenbrook Hyundai responded on 11/09/2018
Thank you!