Original date quote was September, in October they said November. Called day before to confirm drop off and I was told I missed appointment and they would need to reschedule, dropped December 1st with emails saying all paperwork was done and car was ready to drop off. When dropping off was told my original claim was lost and they requested I resend it. When called that vehicle was complete they said it would not start due to intake tube being removed from air box. I went to shop and repaired myself before they called a tow truck to take to dealership. Paperwork was not ready while I was there. Went to return rental and returned to wrong price on repairs. Front office was at lunch so 30 minutes later I got the correct price and paid. Finding issues with car longer I have to look at repairs, paint run, hood gap, bumper insert, also washer reservoir shows replaced but light is still on for low fluid.

Larry G. from Golden Collision Center responded on 01/23/2024 03:37 PM

Dear Andrew, we apologize for the inconveniences you experienced during your visit. We understand your frustration with the delays and miscommunication. We take your feedback seriously and will address these issues with our team to ensure a smoother process for future customers. Please know that we appreciate your business and value your feedback. Thank you for bringing these concerns to our attention.

View all Reviews

Golden Collision Center

Score Details

Last 30 Day Trend

ReScore Reviews^™

Business Details

Affiliations

Reviews that include