ReScore Reviews™ (5)

ReScore
Overall Rating 3.199998/5Overall Rating 3.199998/5Overall Rating 3.199998/5rating 3.199998rating 3.199998
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
91% Would Recommend
100% Business Response
Latest Review 3 days ago
Chris B. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly agents, pleasant environment."
Very welcoming and helpful.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 09:43 AM
Dennis K W. at Grand West Hyundai responded on 10/18/2017

Thank you Chris for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Staff"
Justin and Keith are always great to work with when my car is in for service
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 07:13 PM
Dennis K W. at Grand West Hyundai responded on 10/17/2017

Thank you for the great feed back! It's always our pleasure taking car of your vehicle. We really appreciate your business and we look forward to seeing you for your next service.

RICHARD S. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service "
Good
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:48 PM
Dennis K W. at Grand West Hyundai responded on 10/17/2017

Thank you Richard for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Verified Customer on 10/05/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"inconsistent information"
I was given false information.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/05/2017 05:22 PM
Dennis K W. at Grand West Hyundai responded on 10/05/2017

I m sorry Diana you feel this way. 

Verified Customer on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Good job
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/04/2017 10:22 AM
Dennis K W. at Grand West Hyundai responded on 10/04/2017

Thank you for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Verified Customer on 10/03/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"This dealership doesn't care about the customer"
I've called the General Manager several times and have never gotten a return call. This dealership knows it's the only Hyundai dealership around so it doesn't care to provide good service. I love my car but will NEVER buy a Hyundai again because I don't want to deal with this dealership.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/03/2017 02:40 PM
Dennis K W. at Grand West Hyundai responded on 10/04/2017

Sorry the GM never called you back. I did my best to get your vehicle in as soon as we could. I am sorry my schedule was full where I couldn't get you in sooner. We really do appreciate your business.

Barrie R. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service"
Completed in the time given at checkin. Also drove us to Sam's Club while we were waiting and then picked us up.
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/02/2017 11:03 AM
Dennis K W. at Grand West Hyundai responded on 10/02/2017

Thank you for the great feed back! I am glad we were able to take you shopping while your vehicle was in the shop.

David K. on 09/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personal atmosphere "
Friendly and timely service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/20/2017
Service Type: Maintenance
Review Created: 09/26/2017 03:22 PM
Dennis K W. at Grand West Hyundai responded on 09/26/2017

Thank you David for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Mike H. on 09/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Piss off mr. title"
Piss off mr. review
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/26/2017 08:32 AM
Dennis K W. at Grand West Hyundai responded on 09/26/2017

Thank you Mike for the great feed back. We really appreciate your business and we look forward to seeing you for your next service.

Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best service department I have ever been in"
I love Grand West Hyundai and the staff there.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 07:12 PM
Dennis K W. at Grand West Hyundai responded on 09/18/2017

Thank you for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

LARETHA P. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great staff"
I love that you wash my car.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/18/2017 05:09 PM
Dennis K W. at Grand West Hyundai responded on 09/18/2017

Thank you for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Rebecca H. on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I would like to see a better waiting area for customers while waiting for their vehicles."
Yes.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 12:46 PM
Dennis K W. at Grand West Hyundai responded on 09/18/2017

Thank you for the feed back. We really appreciate your business and we look forward to seeing you for your next service!

Peggy R. on 09/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Short notice appointment "
They were able to get me in without too much trouble. Thank you!!!!
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 10:26 AM
Dennis K W. at Grand West Hyundai responded on 09/15/2017

Thank you for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Verified Customer on 09/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Services"
a very good run services dept. answered all & any questions.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/15/2017 10:22 AM
Dennis K W. at Grand West Hyundai responded on 09/15/2017

Thank you for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Candy A. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service! Outstanding "
Awesome service!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 05:56 PM
Dennis K W. at Grand West Hyundai responded on 09/13/2017

Thank you for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

CLARENCE H. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy to schedule service"
Easy to schedule service and service was performed in a timely manner. Personnel were friendly and helpful.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/08/2017 09:20 AM
Dennis K W. at Grand West Hyundai responded on 09/08/2017

Thank you for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Jeanne H. on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall maintenance"
The people are friendly and responsive.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/04/2017 10:44 AM
Dennis K W. at Grand West Hyundai responded on 09/04/2017

Thank you Jeanne for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Sandra A. on 08/28/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"try selling you service you dont need"
don't trust them
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/23/2017
Service Type: Repair
Review Created: 08/28/2017 09:23 AM
Dennis K W. at Grand West Hyundai responded on 08/29/2017

I am sorry you think that. They were letting you know that you will need front brakes replaced. It's our job to help you protect your investment.

Melissa B. on 08/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I feel safe here."
I feel like I am cared for as a customer.
Vehicle: 2004 Hyundai Tiburon
Category: Service
Service Date: 08/22/2017
Service Type: Maintenance
Review Created: 08/26/2017 12:06 PM
Dennis K W. at Grand West Hyundai responded on 08/27/2017

Thank you Melissa for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Troy R. on 08/25/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Worst service dept ever"
Inept
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/22/2017
Service Type: Repair
Review Created: 08/25/2017 07:56 PM
Dennis K W. at Grand West Hyundai responded on 08/29/2017

Sorry you feel that way.

Displaying Review 1 - 20 of 230 in total