ReScore Reviews™ (5)

ReScore
Overall Rating 3.199998/5Overall Rating 3.199998/5Overall Rating 3.199998/5rating 3.199998rating 3.199998
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
91% Would Recommend
100% Business Response
Latest Review 5 days ago
Verified Customer on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly fast quality "
Great service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/12/2018 10:16 AM
Dennis K W. at Grand West Hyundai responded on 01/12/2018

Thank you for the great feed. We really appericate your business and we look forward to seeing you for your next service.

Jerry B. on 01/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"always prompt & helpful."
thanks for always getting my car back a lot cleaner than when it was left!!!
Vehicle: 2006 Hyundai Tucson
Category: Service
Service Date: 12/27/2017
Service Type: Maintenance
Review Created: 01/02/2018 01:22 PM
Dennis K W. at Grand West Hyundai responded on 01/02/2018

Thank you Jerry for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Peggy K. on 12/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sneaky"
One might go on for an oil change and drive out with a new car! I did. Disappointed that the oil change agreement could not be passed on to the new vehicle.
The staff at this dealership is exceptional.
THANK YOU.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/21/2017
Service Type: Maintenance
Review Created: 12/28/2017 05:27 PM
Dennis K W. at Grand West Hyundai responded on 12/29/2017

Thank you Peggy for the great feed back! It's always a pleasure seeing you. We really appreciate your business and we look forward to seeing you for your next service.

Tom D. on 12/27/2017
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Tom"
My car is not fixed and i will need to bring it back for repairs.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 12/21/2017
Service Type: Repair
Review Created: 12/27/2017 10:50 AM
Dennis K W. at Grand West Hyundai responded on 12/28/2017

I am sorry you are having more problems. We fixed what we're able to without replacing the whole wiring harness. Outside  influences of wires being chewed is hard to fix without total replacement.

Donald R. on 12/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy customer "
This is my third Hyundai. Have already had family and friends buy from here because I told them how great they have been to me. Just bought my 3rd Tucson from them. Highly recommend!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/20/2017
Service Type: Maintenance
Review Created: 12/25/2017 07:35 PM
Dennis K W. at Grand West Hyundai responded on 12/25/2017

Thank you Donald for the awesome feed back! We really appreciate your business and we look forward to seeing you for your next service.

Timothy M. on 12/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Polite workers"
Done timely
Vehicle: 2017 Hyundai Veloster
Category: Service
Service Date: 12/20/2017
Service Type: Maintenance
Review Created: 12/25/2017 03:44 PM
Dennis K W. at Grand West Hyundai responded on 12/25/2017

Thank you Timothy for the feed back. We appreciate your business.

Carol M. on 12/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great "
Quick and friendly!
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 12/13/2017
Service Type: Repair
Review Created: 12/18/2017 09:31 PM
Dennis K W. at Grand West Hyundai responded on 12/19/2017

Thank you Carol for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Terry B. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service "
Service is always completed in less time than the estimate which is nice. Service desk helps you the minute you walk in. They come get you when car is ready. They do need to do a better job washing the windows when they give you the complimentary wash. They make a mess if them
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/12/2017 11:40 PM
Dennis K W. at Grand West Hyundai responded on 12/13/2017

Thank you for the feed back. We really appericate your business.

Verified Customer on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent work"
Great job and quick service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/12/2017 07:11 PM
Dennis K W. at Grand West Hyundai responded on 12/12/2017

Thank you for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Nathan N. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great dealership!"
Excellent, prompt service and very friendly staff.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 04:58 PM
Dennis K W. at Grand West Hyundai responded on 12/12/2017

Thank you Nathan for the great feed back! It's always a pleasure seeing you guys. We really appreciate your business.

Sophia H. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service appointment"
The friendliest staff and very knowledgeable.. The atmosphere
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/10/2017 10:47 AM
Dennis K W. at Grand West Hyundai responded on 12/10/2017

Thank you Sophia for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Kenneth B. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Going out of their way"
Recently I had trouble with my brand new Hyundai Bella star it's got five thousand miles on it it's brand new and I had a tire blow out in the middle of nowhere in Colorado. It had to be towed 130 miles to Grand Junction was the nearest city where there was a Hyundai dealer. This was the best dealership I've ever dealt with as far as friendly people timely manner looking to make sure my needs were met they were awesome the service writer was Justin Woodward and he was the most helping person I've ever dealt with anyone that works at Grand West Hyundai should be very proud and I am happy that they helped me and thank you guys so much. I think I might drive 500 miles to get to their on my next car and buy it in Grand Junction at Grand West they're just good people!
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/08/2017 11:51 AM
Dennis K W. at Grand West Hyundai responded on 12/09/2017

Thank you Kenneth for the great feed back. I am so glad we were able to help you get back on the road. If you are every passing through stop by and say hi.

Verified Customer on 12/03/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Terrible customer service "
They don’t care for your safety or your money. As long as they get paid that’s all they care about. The also expect you to return thing that they forgot in your vehicle. The guy who sold us the car was great. The rest of my experience so far has been not so great.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/28/2017
Service Type: Repair
Review Created: 12/03/2017 06:20 PM
Dennis K W. at Grand West Hyundai responded on 12/03/2017

I am so sorry you had a bad experience. I will make sure this doesn't happen again!

Lillian S. on 11/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and friendly"
Thank you for your fine service,
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/23/2017 10:17 AM
Dennis K W. at Grand West Hyundai responded on 11/23/2017

Thank you for the great feed back. We really appreciate your business and we look forward to seeing you for your next service.

Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Employees, great service"
This is without a doubt the best auto dealership service department I have ever used.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/17/2017 09:49 AM
Dennis K W. at Grand West Hyundai responded on 11/17/2017

Thank you for the great feed back! It's always a joy having you come in and see us. And bring us donuts, thank you!

Paula H. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Grand West Hyundai service is always great "
We enjoy going in to see everyone that works at Grand West Hyundai. We will never go anywhere else.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/15/2017 11:04 AM
Dennis K W. at Grand West Hyundai responded on 11/15/2017

Thank you for the great feed back Paula! We really appericate your business.

LARETHA P. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Scheduled quickly and friendly staff"
Hyundai always gets me in quickly and accommodates my schedule. I live 1.5 hours away so it's nice that I can get in on my day off or right before a trip
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/14/2017 10:28 AM
Dennis K W. at Grand West Hyundai responded on 11/14/2017

Thank you Laretha for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Lindsay A. on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people, great vehicles"
Love the people and service! Love Hyundai, will never own anything else! Hyundai lover for life!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/12/2017 10:49 AM
Dennis K W. at Grand West Hyundai responded on 11/12/2017

Thank you Lindsay for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

John S. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff - efficient service - couldn't be more pleased "
Friendly staff - efficient service - couldn't be more pleased
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/10/2017 02:52 PM
Dennis K W. at Grand West Hyundai responded on 11/10/2017

Thank you John for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Mary T. on 11/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great car"
Convenient service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/10/2017 10:42 AM
Dennis K W. at Grand West Hyundai responded on 11/10/2017

Thank you Mary for the feed back. We really appreciate your business. 

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