At Grants Pass Toyota, we treat customers the way they want to be treated and we take customer satisfaction very seriously. We make the purchase process and any service work performed easy and as quick as possible. At Grants Pass Toyota, we treat customers the way they want to be treated and we take customer satisfaction very seriously. We make the purchase process and any service work performed easy and as quick as possible.
At Grants Pass Toyota, we treat customers the way they want to be treated and we take customer satisfaction very seriously. We make the purchase process and any service work performed easy and as quick as possible. At Grants Pass Toyota, we treat customers the way they want to be treated and we take customer satisfaction very seriously. We make the purchase process and any service work performed easy and as quick as possible.
At Grants Pass Toyota, we treat customers the way they want to be treated and we take customer satisfaction very seriously. We make the purchase process and any service work performed easy and as quick as possible. At Grants Pass Toyota, we treat customers the way they want to be treated and we take customer satisfaction very seriously. We make the purchase process and any service work performed easy and as quick as possible.
They offered me a good trade in value for my truck but when I agreed and came back to do the deal they said oops, and offered 6K less. They had made a mistake and hadn’t noticed some damage to the body that has been there for years. This was a big disappointment and required us to write a much bigger check for our new car than we had expected. However, they barely apologized for their sloppy work and offered no compensation, not even a token. Adding insult to injury, the salesman we worked with had the audacity to suggest to my 85 year old father that we had done that damage since their offer, and were trying to pass it off.
I don’t respect this way of doing business. Every successful business I have been a part of has gone out of their way to offer a customer some kind of compensation when the business makes a mistake, especially a big one; a deal on other services or at least a token gift, as a show of respect and an effort at compensation for the difficulties they caused. Grants Pass Toyota offered us nothing, repeatedly saying “There’s nothing we can do”. I call that a fail at basic customer service. Don’t expect to be treated well at Grants Pass Toyota. They talk the talk, but don’t walk the walk.