ReScore Reviews™ (9)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.11111/5Overall Rating 2.11111/5rating 2.11111rating 2.11111rating 2.11111
97% Would Recommend
100% Business Response
Latest Review 9 minutes ago
Charles P. on 12/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best dealer ever"
Merry Christmas
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/17/2017 07:12 PM
Christa K. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"always a pleasure"
It's always a pleasure to be there. Comfy waiting area, love the wifi, USB hookups and chairs with little tables so I can be comfortable and productive while I wait.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/14/2017 12:05 PM
Kristin B. at Grappone Hyundai responded on 12/15/2017

Thank you for the great review and for sharing your experience with us. I will share you kind words with our team. We look forward to seeing you again. Have a wonderful day!

Kristin
Grappone Hyundai Service

Mark B. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied"
I was in and out fast and they thoroughly inspected my car informing me of small issues that should be addressed
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/14/2017 10:55 AM
Kristin B. at Grappone Hyundai responded on 12/15/2017

Thank you for the great review! We look forward to seeing you again. Have a wonderful day!

Kristin
Grappone Hyundai Service

Arnett C. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"every one is great"
i have always been happy with your service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/12/2017 02:29 PM
Kristin B. at Grappone Hyundai responded on 12/14/2017

Thank you for the great review! We look forward to seeing you again. Have a wonderful day and we wish you and your family Happy Holidays!

Kristin
Grappone Hyundai Service

Verified Customer on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful Service"
I came to Grappone Hyundai for an oil change and I was worried about dim lights. I was able to settle in the waiting area and work in it as an extended office with coffee and popcorn while I waited. Even though the lights were working they were able to investigate the problem and remove the nice mouse nest in the process. Thank you so much!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/12/2017 03:28 AM
Kristin B. at Grappone Hyundai responded on 12/12/2017

Thank you for the great review! I will share your kind words with our team and we look forward to seeing you again. Have a wonderful day and we wish you Happy Holidays!

Kristin
Grappone Hyundai Service

Philip S. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistently excellent service!"
A competent, efficient and caring staff always results in excellent service!

Thank you!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/11/2017 08:04 PM
Kristin B. at Grappone Hyundai responded on 12/12/2017

Thank you for the amazing review! I will share your kind words with our team. We look forward to seeing you again. Have a wonderful day and we wish you Happy Holidays!

Kristin
Grappone Hyundai Service

Verified Customer on 12/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Everyone was polite and professional"
Grappone paid for part of the work and I paid for the other half because I couldn't prove that the rear panel that had been repainted and damaged prior to my buying the car had been there when I bought it.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/11/2017 10:29 AM
Kristin B. at Grappone Hyundai responded on 12/11/2017

Thank you for the great review! We look forward to seeing you again. Have a wonderful day and Happy Holidays!

Krisitn
Grappone Hyundai Service

Jorge A. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mileage for gas reimbursement "
Great service
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/10/2017 06:36 PM
Kristin B. at Grappone Hyundai responded on 12/11/2017

Thank you for the great review! We look forward to seeing you again. Have a wonderful day!

Krisitn
Grappone Hyundai Service

Lisa P. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service "
Always a great experience taking my 2015 Hyundai for service here. My only request would be a discount/coupon once in a while for loyal customers.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/10/2017 06:28 AM
Kristin B. at Grappone Hyundai responded on 12/11/2017

Thank you for the awesome review! I will share your coupon concern with our service manager.We look forward to seeing you again. Have a wonderful day and Happy Holidays!

Kristin
Grappone Hyundai Service

Sherilyn P. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
the staff at grappone are top notch! Keep up the good work!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/09/2017 08:37 AM
Kristin B. at Grappone Hyundai responded on 12/11/2017

Thank you for the great review! I will share your kind words with our team. We look forward to seeing you again. Have a wonderful day!

Kristin
Grappone Hyundai Service

Janet P. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome, as usual"
The service people, especially Mike Towne, listen to me and answer my questions and then fix my car problems. They are the best!!!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/06/2017 01:09 PM
Kristin B. at Grappone Hyundai responded on 12/07/2017

Thank you for the awesome review! I will share your kind words with Mike and our team. We look forward to seeing you again. Have a wonderful day!

Kristin
Grappone Hyundai Service

Thomas D. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick considerate staff including a free ride downtown for the waiting period. Did everything professionally,"
Could not ask for a more friendly and helpful staff. My friends do not believe they have a van to take customers home or downtown while waiting. Service fully explained and they seemed to care if I was satisfied. Good experience.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/29/2017
Service Type: Repair
Review Created: 12/05/2017 08:59 AM
Kristin B. at Grappone Hyundai responded on 12/06/2017

Thank you for the amazing review and for sharing your experience with us! I will be sure to share your kind words with our team. We look forward to seeing you again. Have a fantastic day!!

Krisitn
Grappone Hyundai Service

James W. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Review Grappone Hyundai0"
kindness, and efficiency , cleanliness,
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 11/29/2017
Service Type: Maintenance
Review Created: 12/05/2017 04:24 AM
Kristin B. at Grappone Hyundai responded on 12/06/2017

Thank you for the excellent review! We look forward to seeing you again. Have a wonderful day!

Krisitn
Grappone Hyundai Service

Daniel H. on 12/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"8000 mile service"
service done on time . Service Reps friendly and professional.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/04/2017 12:10 PM
Kristin B. at Grappone Hyundai responded on 12/04/2017

Thank you for the excelletn review! We look forward to seeing you again. Have a wonderful day!

Kristin
Grappone Hyundai Service

Dennis M. on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Grappone's great sevice"
As usual my service was personalized and efficient.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/24/2017
Service Type: Repair
Review Created: 12/02/2017 04:55 PM
Kristin B. at Grappone Hyundai responded on 12/04/2017

Thank you for the excellent review! We look forward to seeing you again. Have a wonderful day!

Krisitn
Grappone Hyundai Service

Michael G. on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Grappone Hyundai has excellent staff. "
Timely service, great staff & customer waiting amenities.

Although I received "coupon" for upcoming service date, come to find out there was is no difference from coupon to sale price.

Other than that, always great.
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 11/25/2017
Service Type: Maintenance
Review Created: 12/02/2017 04:46 PM
Kristin B. at Grappone Hyundai responded on 12/04/2017

Thank you for the awesome review! I will be sure to share your kind words with our team. We look forward to seeing you again. Have a wonderful day!

Kristin
Grappone Hyundai Service

Sally H. on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
i want to say thank u for taking good care of my car needs.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/24/2017
Service Type: Maintenance
Review Created: 12/02/2017 05:49 AM
Kristin B. at Grappone Hyundai responded on 12/04/2017

Thank you for the great review! I will share your kind words with our team. We look forward to seeing you again. Have a wonderful day, and Happy Holidays!

Kristin
Grappone Hyundai Service

Eugenie K. on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A 1"
We appreciate the professional greetings and work completed by your mechanics. We were very at eased and relax knowing that our Hyundai was in good hands. Thank you for that. MERRY CHRISTMAS TO ALL and GOD BLESS AMERICA.

Jean & John Kroeger
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 11/28/2017
Service Type: Maintenance
Review Created: 12/02/2017 04:26 AM
Kristin B. at Grappone Hyundai responded on 12/04/2017

Thank you for the amazing review!! I will share your kind words with our team and we look forward to seeing you again. Have a wonderful day and a very Merry Christmas and New Years!!

Kristin
Grappone Hyundai Service

Verified Customer on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Very helpful
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/29/2017
Service Type: Repair
Review Created: 12/01/2017 12:07 PM
Kristin B. at Grappone Hyundai responded on 12/04/2017

Thank you for the excellent review! We look forward to your next visit and we wish you a wonderful day!

Kristin
Grappone Hyundai Service

GRAGORY S. on 11/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Well done"
Thanks Mike
For getting the detailing done.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/28/2017
Service Type: Maintenance
Review Created: 11/30/2017 04:38 PM
Kristin B. at Grappone Hyundai responded on 12/01/2017

Thank you for the great review! We look foward to seeing you again. Have a fantastic weekend!

Kristin
Grappone Hyundai Service

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