ReScore Reviews™ (9)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.11111/5Overall Rating 2.11111/5rating 2.11111rating 2.11111rating 2.11111
97% Would Recommend
100% Business Response
Latest Review about 22 hours ago
Steven A. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service every visit"
I’ve been getting my car serviced here for many years and I have peace of mind knowing my car is in good hands. The customer service is always great
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/23/2018 05:45 PM
Verified Customer on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Not trying to sell something not really needed"
It is a pleasure and security to deal with the service people at Grappone Hyundai. They never try to sell me something I don't really need and that is very refreshing.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/23/2018 03:22 AM
Kristin B. at Grappone Hyundai responded on 02/23/2018

Thank you for the great review! I will share your kind words with our team and we look forward to seeing you again. Have a wonderful day!

Kristin
Grappone Hyundai Service

Toby I. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always a pleasure at Grappone Hyundai!"
A terrific family owned dealership with strong roots in the community is just one of the many reasons I enjoy servicing here! That and the car is always nicely vacuumed and done on time or early. Outstanding work!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/22/2018 04:51 PM
Kristin B. at Grappone Hyundai responded on 02/23/2018

Thank you for the great review! We look forward to seeing you again. Have a wonderful day!

Kristin
Grappone Hyundai Service

Verified Customer on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On time "
Friendly Staff
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/20/2018
Service Type: Maintenance
Review Created: 02/22/2018 04:27 PM
Kristin B. at Grappone Hyundai responded on 02/23/2018

Thank you for the great review! We look forward to seeing you again. Have a wonderful day!

Kristin
Grappone Hyundai Service

Verified Customer on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always leaved satisfied"
My car is still under warranty. Great dealership to do business with.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/20/2018
Service Type: Maintenance
Review Created: 02/22/2018 11:33 AM
Kristin B. at Grappone Hyundai responded on 02/23/2018

Thank you for the great review! We look forward to seeing you again. Have a wonderful day!

Kristin
Grappone Hyundai Service

Walter/Marlies R. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good and friendly people working "
you need to have a car wash after you serve a car .o.k.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/22/2018 08:10 AM
Kristin B. at Grappone Hyundai responded on 02/23/2018

Thank you for the great review! We look forward to seeing you again. Have a wonderful day!

Kristin
Grappone Hyundai Service

Bruce D. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality Service at a fair price yet again"
Went in for a lot of work. It was all explained to me and work was done quickly and the price was fair.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/22/2018 07:55 AM
Kristin B. at Grappone Hyundai responded on 02/23/2018

Thank you for the great review! I will share your kind comments with our team. We look forward to seeing you again. Have a wonderful day!

Kristin
Grappone Hyundai Service

John P. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always 5 star service!!"
Best service team in the industry, never bring my Sonata anywhere else.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/21/2018 03:34 PM
Kristin B. at Grappone Hyundai responded on 02/23/2018

Thank you for the amazing review!! We look forward to seeing you again. Have a fantastic day!

Kristin
Grappone Hyundai Service

Brittany P. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"new sonata "
sales staff is great, friendly atmosphere, all the help i received from Baba and Melvin, small snacks provided, ease of getting car buying process started
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/21/2018 11:09 AM
Kristin B. at Grappone Hyundai responded on 02/23/2018

Thank you for the great review! I will share your kind words with our sales and service teams.  We look forward to seeing you again. Have a wonderful day!

Kristin
Grappone Hyundai Service

Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I don't provide endorsements"
I'll take the survey only, and provide my ratings, but that is the extent of my endorsements.
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/19/2018 06:33 AM
Kristin B. at Grappone Hyundai responded on 02/20/2018

Thank you for the 5 stars! We look forward to seeing you again. Have a great day!

Kristin
Grappone Hyundai Service

Deborah C. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best customer service"
Grappone Hyundai has the best customer service, best Service Dept., and the Best Sales Dept. I have dealt with. They are upfront, honest, timely and they are not pushy. They make you feel comfortable no matter what you are doing there. They always have snacks, coffee, magazines and cable TV in the waiting area. They’re the Best of the Best!!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/18/2018 04:47 PM
Kristin B. at Grappone Hyundai responded on 02/19/2018

Thank you for the amazing review! I will share your kind words with our sales and service teams. We look forward to seeing you again and we wish you a fantastic day!

Kristin
Grappone Hyundai Service

Sally H. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
god service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/17/2018 07:43 AM
Kristin B. at Grappone Hyundai responded on 02/19/2018

Thank you for the excellent review! We look forward to seeing you again. Have a wonderful day!

Kristin
Grappone Hyundai Service

Mark B. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast & easy"
Had my car in and out quickly
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/16/2018 11:57 AM
Kristin B. at Grappone Hyundai responded on 02/19/2018

Thank you for the excellent review! We look forward to seeing you again. Have a wonderful day!

Kristin
Grappone Hyundai Service

Verified Customer on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People and Service"
From the time you walk in until you leave, the people are courteous, professional and never feel pressured to spend extra money on recommendations other then the service you came in for.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 11:58 AM
Kristin B. at Grappone Hyundai responded on 02/14/2018

Thank you for the amazing review! I will share your kind words with our team. We look forward to seeing you again. Have a wonderful day!

Kristin
Grappone Hyundai Service

Sarah L. on 02/12/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Awesome place"
I love the atmosphere and that they welcome me working from here. They are friendly and even get to know me. I feel welcome and the service is fantastic. Every thing is explained and I'm listened to.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/12/2018 04:29 PM
Kristin B. at Grappone Hyundai responded on 02/14/2018

Thank you for the amazing review! I will share your kind comments with our team and we look forward to seeing you again! Have a wonderful day!

Krisitn
Grappone Hyundai Service

Monique S. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personalized customer service"
I am greeted by first name at Grappone. I feel like the staff is honest and genuine. They have my best interest at heart!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/09/2018 04:53 PM
Kristin B. at Grappone Hyundai responded on 02/14/2018

Thank you for the wonderful review! I will share your kind words with our team. We look forward to seeing you again. Have a fantastic day!

Kristin
Grappone Hyundai Service

Darren W. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff plain and simple"
Very happy with the service i recieved from the service dept. Mike was waesome i would keep that guy around.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/09/2018 03:55 PM
Kristin B. at Grappone Hyundai responded on 02/14/2018

Thank you for the great review! I will share your kind words with Mike and our team. We look forward to seeing you again. Have a wonderful day!

Krisitn
Grappone Hyundai Service

Janet P. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Best"
The service department is there to help, they explain what's happening and all options. Mike Towne is patient and personable. He always gives me his undivided attention no matter how many customers walk in. Thank you
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/30/2018
Service Type: Maintenance
Review Created: 02/07/2018 08:34 AM
Kristin B. at Grappone Hyundai responded on 02/08/2018

Thank you for the amazing review!  I will share yoru kind words and your experience with Mike and our team. We look forward to seeing you again and we wish you a wonderful weekend!

Kristin
Grappone Hyundai Service

Lois S. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy to be loyal customer"
Efficient and responsive service department.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/07/2018 03:54 AM
Kristin B. at Grappone Hyundai responded on 02/08/2018

Thank you for the excellent review!  We look forward to seeing you again. We wish you a wonderful weekend!

Kristin
Grappone Hyundai Service

George C. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing as always. "
Great service as always. Love Grappone.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/06/2018 02:21 PM
Kristin B. at Grappone Hyundai responded on 02/08/2018

Thank you for the excellent review! I will share your kind words with our team. We look forward to seeing you again and we wish you a wonderful weekend!

Kristin
Grappone Hyundai Service

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